Customer Testimonials
John was great.
Knew his stuff.
You all have a excellent shop
The products are top notch and the customer service is even better. I felt really comfortable and confident dealing with this TREK store.
Service is always good and they are so helpful.
Leo the bike mechanic is back. From experience know his work to be excellent. It's all about the mechanic(s).
GREAT SERVICE!
Cory did a great job of explaining the features of the Trex electric bikes
very good customer service.
Very attentive to my concerns. Haven’t ridden bike trainer was serviced. Offered to help with warranty issue in coordination with bike store up north.
The people there are very friendly and helpful, knowledgeable about bicycles 😎
Missy did a wonderful job taking care of some issues we had. Excellent business decisions. Thank you Missy!
Employees are fair straightforward.
Honest.
more product variety
Service Rep was knowledgeable and helpful
The guys at the store impressed me with their kindness even before I walked in the door, by meeting outside to help me get my bike in the store for repairs without asking. Once inside, they accessed what I needed to get repaired, beyond a flat tire and made the recommendations that made a lot of sense. They where knowledgeable, professional and made me understand how the proper maintenance of my bike would help it perform and ride at it peak. Great experience!
I know have aplace to take my bike that I feel I can trust!
Very helpful staff and I love my new bike...
You are local. The hours are great. The staff is extremely knowledgeable. Scott helped me with a big reno project. We basically rebuilt my Townie. I just love it and I did not want a new bike. They helped me pick out all new parts.
GREAT GUYS WORKING ON A SUNDAY VERY HELPFUL
Extremely knowledgeable, kind, and patient
Biz was great. Lucky to have him. Treats the store as his own. Would come back in a second! Thanks
GREAT SERVICE . Will be back for sure
Great job keeping me informed of order status and getting bikes ready to go quickly! Thank you.
Very knowledgeable, helpful and Friendly
Jimmy was very easy to work with!
Quick, while I waited, turnaround for tube replacement and new seat.
I’ve had a Trek bike for years!! Love it and it still is like brand new!! Only thing I had to replace is the tires!! Now I just purchased a Trek Townie E bike!!! Love it too!!! So happy with my bikes!!!
Very good shop. Knowledgeable staff with customer service attitude. They were very friendly and expedient.
I had a flat tire. Came in, was immediately addressed and taken care of, staff was easy to talk too and made my stay pleasant. John Diaz was the man. Within 5 minutes, had a wholesome conversation and fixed my tire, even found the item that pierced it! Great staff, will definitely be back again.
I had a flat while riding a recent Saturday morning. I took it to the Trek Bicycle Store of Fort Myers on Dani Drive right away. They were busy, I wasn't in a hurry. I was greeted as I walked in the store with my bike. The tech told me it might be a few minutes, it wasn't long at all. He checked my eligibility for the Flat for Life program which I still was entitled to receive. He said they were slammed could I come back in alike an hour or two. No problem. I stayed in the shopping area, grabbed lunch, some ice cream, etc. Went back in two hours. Flat was fixed! No charge. And I told him I needed to grab a front reflector for my wife's trike. He showed me one, handed it to me and said, "No charge. Thanks for being patient."
What a treat!!! Super service! I always love going to TBSOFM!
great people at the store, very helpful
Bismark helped get a bicycle purchase completed in one day by couriering my bicycle from another shop and having it ready first thing in the morning for pick-up...FANTASTIC!!