Customer Testimonials
Comment:
Your store has a great team everyone I’ve met has been friendly and knowledgeable. I appreciate that. My only issue is something that’s probably easy to fix going forward.
As an older rider who’s not up on all the latest bike tech, I recently bought a new bike from your shop. A few weeks later, I went to fill the tires and discovered it had a valve stem I’d never seen before—different from every other bike I’ve owned. I had no idea it required an adapter, and nothing was mentioned at the time of purchase.
When I asked a buddy about it, he said, “Trek probably has a bin of those—just stop by, they’ll give you one.” So I drove over, and sure enough, there was a candy bowl full of them on the counter. I mentioned I’d recently bought the bike there, and the employee pulled one out—and rang it up for $2.
It’s not the two dollars that bothered me. It’s the principle. I just spent hundreds on a new bike, and sent two friends your way the very next day, who also bought bikes. That’s three bike sales from one customer. Charging me $2 for something that costs a few cents—and more importantly, not mentioning I’d need it at the time of sale—left a bad impression.
I still like the shop and your people, but a small gesture like including that adapter or at least informing new buyers would go a long way, especially for customers like me who aren’t tech-savvy. Thanks for listening.
Very courteous
Great store with very helpful people. Never had any issues receiving proper support keeping my bicycles in good shape.
Nice people good service!
The service is excellent. Great knowledge of bike repair. Please keep up the great work...
Service was handled quickly and efficiently ... the team should get high marks for their effort. Very impressive.
This store is well managed and operated. We recommend them highly and have purchased several bikes over a 15 year time frame.
good knowledge about their products, explains things well,
The staff is very knowledgeable and will go out of their way to help you.
Very knowledgeable and professional staff
Tony is very knowledgeable
Knowledgeable staff
Professional, efficient, friendly, fair
Professional & helpful staff with store hours that align with my weekend schedule. Included bonus is the wide array of cycling accessories.
Thank you for being a part of our cycling community.
Excellent service. They really know their bikes!!
Excellent bike shop staff is very helpful and knowledgeable.
Your staff is excellent. I have been in the shop several times and have always been treated well. I needed to replace my current bike and had excellent recommendations and information from Ivan. Overall, it has been a great experience working with the people at the Trek bicycle store
They didn't have the part I needed, it's an old bike, but they knew exactly what I needed and suggested where I might be able to get it.
Thank you Anthony, for fixing my bike! Fast and friendly!
Great service
Everyone are very nice and get the work done quickly
Took in my bike with a flat and fixed it right away
I always get my repairs here and also looking at a new bike here
Ron
Knowledgeable staff.
From the moment we walked into the Trek show and were warmly greeted by Elvia, the experience was exceptional. She took the time to walk us through every option and helped us customize the perfect forever bike for our son. The attention to detail, product quality, and overall level of service far exceeded our expectations. The service plan that comes with the purchase gives us even more peace of mind. Highly recommend to anyone looking for both a top-tier product and a team that genuinely cares. Thank you for making it such a great experience!
Quick turn around on a flat tire and friendly staff!
Wonderful experience with knowledgeable staff,
Courteous, knowlegeable staff, clean spacious store, correct estimates for parts, repairs and ehen bike will be ready.
Follow up on exactly what my bike neede, what it would cost, and how long the repairs would take.
Quick, thorough, professional service.
Staff is very nice and service was fast