Customer Testimonials
Friendly helpful service
All great
Sales and technical staff
Picked up my new Trek. Could not have been a better experience. Great service and done quickly.
I had an insue with seat post and another matter (which was my fault), and they solved both problems without any charges.
I love these guys.
Know what they are talking about and take care of there customers . Great job .
People are the best and most helpful. Did a great job of fixing an old bike.
Our experience at Trek was wonderful. We went in just knowing my husband wanted a bicycle for exercise. They listened and made several suggestions. Then the salesperson helped us by pulling down several for him to try riding. They pointed out strengths and weakness for each bike per what he was looking for. After purchasing the bicycle, they checked pressure and all other items on the bike before we took it out to our vehicle. They helped us load it and got cardboard to protect it from the truck frame. Everyone was so helpful and pleasant that we will definitely go back for any other needs for our bicycles or if we need to purchase another one.
Great shop. Great crew.
Friendly helpful staff
Great customer service
I live my trek bike and your service department is always helpful when I need something checked or fixed.
Went in with problems putting together a bike for my grandson for Christmas and this whole team was awesome! Was met at the front door by a very friendly young lady, and when I explained my issue, she said “sure, bring it in, and let’s see if we can help you”. Between her, two of her colleagues, and finally the Manager himself (Ray??)…..they fixed my issues and charged me almost nothing!
Outstanding service and attitudes! Can’t say enough about the entire staff….well done….Happy Holidays!
Very nice shop - friendly and efficient service. Purchasing a bike and accessories at the Trek Naples store was easy - and I was able to have the bike delivered to my home the same day. I highly recommend the shop.
Had what I needed and staff is knowledgeable.
Service at that store is always courteous, and professional And with a smile.
We just stopped into the store to pick up a helmet and wound up spending close to an hour talking to Mitch. He was incredibly well informed and knowledgeable about many subjects related to cycling and health. On top of that he was a terrific person....and so was his associate whose name I didn't catch. All in all, an hour well spent.
Phil and Katherine
I have been pleased with the products offered for my bike, but on this last visit I was very impressed with the expertise of the staff member, John, who advised me on my next bike, and also the technical input/answers to my questions, provided by the technician on staff.
Quality
Great service from Pete. Helpful and informative.
Knowledgeable and friendly service.
Great bikes and was able to get any part I needed when I went there. Also very friendly staff.
The fact that your turn around time for new tire was 20 minutes.
Tony and all employees have been very helpful and are so knowledgeable.
Great employees. Easy to work with. Quickly assembled Christmas gift. Thanks.
Stopped in to get a gift card. Everyone was so friendly and helpful.
Very good and strong bike also the service is great
Great shop and great people.
Very knowledgeable and professional staff fixed my bike and got me on the way quickly!
Thanks Guys!
Great service. Reliable products. Raphael makes great suggestions for products and services. I feel he goes the extra mile to make sure I get the right product or service for me. That’s why I keep coming back.
Friendly, knowledgeable, helpful