based on 2761 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I purchased a Trek mountain bike at your store a few years back and I have given a lot of business to Trek in Naperville. I went in to get new tires and a new bar installed on Friday the 20th. The next day I went to a dirt jump park and on my first run my back tire came off in the air. I bailed and was very lucky that I did not get injured. Whoever installed my tires did not properly tighten the quick release bolt. I am very disappointed especially for the price I paid for "service". I will not be taking my bike back to trek in Naperville because of this.
Very helpful and responsive. Nice shop and have been there a few times in the last 8 years and service is great.
Friendly and engaged service. Always trying to satisfy the customer.
Great work and customer service.
Fast service
My daughter loves her brand new big girl bike. I so appreciate that you had all the “goodies” to make her feel special and excited for a bike! She loved having 2 options that were ready to go!
The team is exceptional in service and expertise. They all go the extra mile to answer concerns and make sure all my questions were resolved. Also as I had a recall on my pedals, they were very prompt in taking care of the replacement and getting my bike back.
Excellent service and customer care.
Great service and friendly & helpful staff.
Friendly, accommodating and great service.
Bike that was ordered is now pushed back by 5 months. Found an alternative option but was not offered any discount for picking second choice. Second choice was also six times the cost of original bike; certainly could have given a discount to help close the deal. Will likely find an alternative bike from different manufacture and cancel the current order since it’s delayed by 5 months.
Great service department - fixed my bike fast!
Competent and attentive
Wait time was terrible however the service was great attention could be focused on my bike.
Very customer service oriented, quick to service your needs.
I appreciate your curtious and prompt service.
A shop with both friendly and helpful service.
Everyone is really kind and helpful, specially the bike service team. Very reasonable as well.
Trek, like Naperville Running Company, offers customer service in the old school kind, go the extra mile, personable style. I wanted to surprise my husband with a gift and they helped my selection be an excellent fit for his athletic pursuits. We are very happy with our experiences here!
Team there is fantastic. Quality work and quick turn around. Could nit be happier.
Everyone who works there is friendly and service oriented. They also are experts on bicycles
The service was great!
Everything, service, sales performance is great, they are very accommodating to my needs , have purchased 2 bikes from this place
Knowledgeable staff, usually have what I need.
The selection, quality and service!
Staff was very knowledgeable and courteous.
Enjoyed the service and helpfulness of the staff. Answered any questions I had and were very knowledgeable of their products.
We ordered my daughter’s bike and when we pick up the bike it was not! the same color it took 4 months for us to get the bike so we just took it because we don’t want to wait another 4 months for the bike to get to the store and not get what we ordered. Super overwhelmed
I can not say enough great things about this store. Today Chad helped us with selecting a bike and confirming it’s delivery to the store. Our boy’s Trek bikes were also checked, and had their pedals updated from a recall (free of charge).
Service was awesome. Worked to find a hard to find part. They tracked it down and installed it quickly and professionally.
Quality and price