based on 4874 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The entire experience was terrific. The sales staff is friendly and knowledgeable!
Your staff is knowledgeable
Great staff - knowledgeable, engaging, helpful, lots of recommendations. Thanks Mark for the awesome show fitting and help with selecting a helmet.
Friendly, have everything needed, location
Great selection of chains in stock I needed during this Covid time, friendly and helpful staff.
The friendly staff.
Peter is great
you guys rock!
Everybody is so nice and helpful !
Excellent staff! Very helpful and knowledgeable! Will definitely use this shop again!
The people at The Bike Lane are friendly and make every effort to do the work in a timely fashion.
The team was very welcoming, answered all questions, and it was a great environment. Mark was super helpful and everyone was very friendly and accommodating. Thanks for a good experience!
They had the bike that I want and the attention was great.
I paid hundreds of dollars to have my bike fixed up. When I picked up, both tires were low on air. The kick stand rubbed against the back tire on the first test ride. I will quietly be looking for a new repair shop.
Excellent in every way.
Great customer service.
Easy to work with and very helpful.
People are the best
Bill and Kim were excellent in handling my bike fitting. Thanks for a fun and informative afternoon.
First, your product are top of the line, I bought a Trek 520 and then all Bontrager accessories. It’s a brand you can trust and which they stand behind.
Second, the service, is not only excellent, I would say it beats out all competition in the Washington DC metro area. They truly are there to provide a service to everyone who walks in the door. All of their employees ride, even the owner who is on site.
You can’t beat The Bike Lane. I won’t go anywhere else. They have earned my trust.
Warm environment and very professional staff. They know how to go the job well and how to interact with customers👍👍👍
Associates are very knowledgeable and friendly. Peter was extremely helpful and constantly helped us always.
Appreciate you Help and professionalism PETER.
Be clearer about charges for service work when the bike is dropped off.
The bike service is fast and on point! This is your friendly neighborhood bike shop that you want to hang out in all day. And then beer is great!
Customer service was excellent and staff was very friendly and knowledgeable
Always great service and the bike techs don't make me feel like a dummy for not being a big gear head. I like to ride and I like other people to work on my bike. :-) Thanks for the awesome service again.
I have always had great service from Todd and his crew. I get my bikes back as promised on time and correctly fixed. Best part about Reston store is you have have some amazing beer while you wait.
Friendly and useful staff. Been a customer for years, albeit a small one. The old group ride was cool, too.
Very friendly service, well-stocked and knowledgeable.
The
Products a d service are good. I have to make a reform. I’lll let you know more afterwards