based on 4929 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast service with no appointment! Yay!
Knowledgeable employees, free tune ups if you buy the bike there, classes offered
Owen was very helpful and informative during our visit and eventual purchase. Thank you!
Great service that was recommended to me.
Very friendly and responsive staff. Proactively helpful.
The person helping me buy tires seemed very unknowledgable, suggesting tires that were listed as out of stock with no due date, and not knowing how knobby tires affect rolling speed/efficiency for street riding
Staff and prices
The customer service was great.
The staff and owner are very friendly. Each member I met including the owner took the time to introduce themselves. I felt welcomed the moment I walked through the door.
Friendly and professional
Great people in the store very helpful in meeting customers needs.
Knowledgeable staff, great stock, classes and bike maintenance!repairs!
Prices and friendly service. Location right off the bike trail is convenient. And of course good beer helps!
Has an informative and helpful conversation with Mark and was able to get everything I needed! Very pleasant and stress free experience!!
Courteous, Friendly and high quality work
Knowledgeable and helpful staff
Very pleased with my purchase of a mountain bike from the bike lane! Excellent knowledgeable staff, and a pleasure to work with.
Friendly, knowledgeable and helpful staff.
Bike fit was fantastic! Bill was very accommodating and friendly and knowledgeable!!
Quick and responsive. Complete work well ahead of promised time line.
You did not disappoint. I am not a recommender by nature, so 5 is a good score! and my visit to your store/cafe was brief, so I have little basis for a recommendation.
It took a little more than a month, but my Quad Lock phone case made it to The Bike Lane. I love the Quad Lock phone case for my iPhone 13 Pro Max.
Amazing staff
I bought a Niner bike there a few years ago and after riding several thousand miles on it, the frame failed. They worked with Niner to get the frame warranty repaired and Niner stood behind the frame. So I got a new frame. Richard moved all the parts from my old frame to the new one and it rides like a dream again — almost like having a new bike. Richard, Tom, and the rest of the crew in the service department are top notch!
Friendly staff helped me figure out what I needed, thanks!
A+ all across the board
Always great service on all our bikes, thank you!
Service was great. Very personable. Not looking to just make a sale. Instead, focused on understanding need and recommending a solution even if it meant making the purchase elsewhere.
Great service, friendly and knowledgeable staff.
Sales associate was very helpful