based on 4929 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick friendly service
it's always a great experience at TBL Reston
I love BikeLane; mechanics do a great job, the bike is tuned perfectly, and parts are available quickly. However, I got misled about the 48hour turnaround. I called in and was told that it’s a first-come, first-serve basis and that turnaround was 48hour. I wasn’t guided that it would be a couple of days before my bike would be seen to start a 48hour period. Also, I called on Wednesday, the day after I received the estimate and was told that parts were in and they were working on the bike. I thought the bike would be done on that day latest Thursday. However, when I called in on Thursday, I was told that my bike won’t be ready until Friday and then it was ready at the end of the day.
Thank you! Overall it has been a good experience.
Great service, and the maintenance is the best!
Tom and the repair service
Great service. Bikes were done early and your quality maintenance tune-up was exactly what they needed to get them back on the road.
I recently attended the bike maintenance class. The instructor was great and covered a lot of information. Very useful and I feel that I'll be able to take better care of my bike, and am more confident that I'll be able to fix a flat and recognize other problems that might pop up on rides!
Easy service, professional and friendly staff, good quality products.
Great bike maintenance class. Super friendly, personable, knowledgeable, and patient- the voucher is a really nice perk. Thank you!
Packaged well. Prompt service.
Great service! They had exactly what I needed for my bike!!
The service was very fast.
High quality products at a competitive price with store personal who can explain and assist in making the right decision.
Mark is amazing
Quick and friendly service
It was my first visit to the store but they treated me like a regular. Very knowledgeable staff. They helped this beginner and made me feel like a pro! I am very appreciative for the service.
Knowledgeable staff. Cool vibe.
Excellent service and communication, and prompt turnaround on repair.
Consistently a good experience. Great staff, and great beers.
Every member of your team that we interacted with was friendly, helpful, and knowledgeable!
Staff very helpful and knowledgeable
You are good bike people.
Friendly and kind staff. Love the rebate
Fast service
The service is always top notch.
Great service and support!
Very timely!!
Interesting place, you’d never guess that the National gravel champion isn’t one of the kids or middle aged men but it’s the 72 year old sleeping in a bank vault.
Nice selection of gear, attentive staff and cool atmosphere
We got my granddaughter's first bike last week and the folks at the Reston Bike Lane were awesome!! They worked one on one with us and with our 6 yr. old granddaughter to make all the fitting and adjustments. This personal service is hard to come by these days but the folks at Reston Bike Lane were above and beyond helpful. Oh, and the bike they recommended is just right. Overall a great experience. Many thanks. First name removed from Reston
Service is second to none. Very personable and helpful in all aspects. I have done business with the Bike Lane multiple times over the last year, and I will continue to.