based on 5072 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is always polite and helpful with a no-pressure approach.
Trek is my brand of choice. This purchase is my third Trek bike, and I purchased it with confidence. The service at The Bike Lane is the best in Northern Virginia. There are 3 Trek dealers within 10 miles of me, and The Bike Lane provides the best service by far. Everyone that I’ve dealt with there is friendly, knowledgeable and extremely helpful. They remembered me by name after my 2nd visit, and really do appreciate my business. I highly recommend giving The Bike Lane a visit for all of your cycling needs.
This was my first visit. I rented a Trek Domane to try on a long ride on the WOD. The bike was in great shape for a rental. The technician, I believe it was Mark, was very helpful with the delivery. He made sure it was properly adjusted for me, test ride, and asked if I had any questions. Got me set up for success.
He received my return later in the day. Bike performed great. No problems. He then spent about half an hour answering as many questions as I could fire at him.
Definitely coming back.
Great shop as always. Staff are always friendly and helpful. Been going here for 20 years now and it always the same vibe and worth the money and time spent there.
The service department is amazing. Especially Michelle!
I was charged THIRTY DOLLARS ($30) to wrap my handlebars. That's outrageous. I didn't get needed tires because I would be charged THIRTY-FIVE DOLLARS ($35) PER TIRE to have them put on. Again, outrageous. I appreciate wanting to make a living wage but if a tech can change 10 tires an hour, that equates to $350 an hour in labor costs. I'm a nurse by trade, I wish I could make that money, but I guess saving lives isn't.worth that much. I'll take my business elsewhere.
Everything...Excellent service and team
Fantastic team of professionals and always great deals to enjoy. Love their products and hanging out is always fun...
Friendly and Knowledgeable
Great service, very friendly and knowledgeable staff.
Good service
I've always had a great experience at the Bike Lane both for Sales and Service. Mechanics are very friendly and have helped me out multiple times when I find myself in a bind or break something.
Friendly, knowledgeable staff in all sections of the shop
Exceptional Service - great atmosphere!
Friendly staff who know things.
I talked to Mark on the phone and he was exceptionally helpful to me. Great attitude and enthusiastic. How cool is that?
Super friendly and helpful expertise. Great products and top service
Staff at the Bike Lane are passionate about cycling and helping customers. They are caring, kind and helpful. I don't feel like I'm being "oversold" - they take the time to understand my needs and make appropriate recommendations.
Friendly, helpful service and great service department. Always a great experience over many years.
Fantastic service and excellent mechanical care.
The team is very supportive and they understand all types of cyclists
I keep coming back for Richard. He’s awesome!! Everyone is great but he is th reason I come to the Bike Lane
Products are great but it is friendly professional service which makes Bikelane stand out !
The ONLY bike store I trust to do quality work the first time. Derrick Mayberry is simply the BEST head mechanic/technician I’ve ever worked with. The best.
The store is clean and well organized, with knowledgeable staff who listen to the customer and respond with genuine care.
Plus, the beer.
Best shop anywhere...no pressure, just great service and advice!
Friendly service.
I've been riding and racing for 20 years. I've had a lot of experience and relationships with bike shops. In all my history, I have NEVER had a service mechanic fix something for me on the spot, like Tom did at The Bike Lane. He swapped a tubeless tire for me as I grabbed a hot chocolate. Good stuff.
Derrick is a valuable member of the shop, and I consistently find my bikes in excellent mechanical condition upon return.
Friendly, knowledgeable, no pressure
A traditional LBS(Local Bike Store). The shop works with its customers for their mutual benefit (revenue for the shop, service for the customer), as it should be, not biasing the transaction to either party. The service crew is warm, friendly, and helpful. I hope that I have found my new LBS for supporting my bicycling habit. Love that they incorporate a coffee shop & brewery into their operation too.