based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Top of the line supplies. Great customer service. Professional attention to guest needs.
Everybody was SO kind, not pushing for a sale, wanted to educate, and were just really cool all around.
I made the decision to purchase a nice bike for myself and am having fun learning to ride again.
I have been to several shops in various Northern Virginia cities and towns and felt very out of place. The crew at The Bike Lane are exceptional.
I am thrilled to see the enthusiasm in all the workers at The Bike Lane. Everyone seems to be committed at the highest level to their job and being helpful to their customers.
Excellent customer service and trade craftsmanship.
Everyone was very helpful and nice, quick service for my kids Woom bike.
Great customer service
Brought my daughter's bike in for some maintenance under a time crunch. Even though they were super busy they got it done very quickly. Very friendly staff, helpful. Reasonable priced and just a cool place for bike nerds to hang out and feel welcome. I'll definitely return.
Bike shop staff are fantastic. Multiple times they have bailed me out when I break something right before a race or trip. Pricing seems very fair and greatly appreciate their sponsorship of local events and the SMores ride.
Knowledgeable staff (Mark and Richard)
Good communications by email (Todd and Richard)
You feel like you are personally invested in by the team who listen and recommend, not direct and sell.
I'm impressed with the workmanship and support from the tech team (Richard and co.)
Awesome coffee - Beers are a bonus!
Great staff and friendly owner.
Friendly, knowledgeable, happy to be there! Thanks for your service!
Excellent service and repairs
This is my go-to bike shop. The folks that work there are extremely helpful on just about anything bicycle. Not open on Monday (not a problem, just a warning). This place is the model of knowledge is power.
Always knowledgeable, honest, passionate and caring.
Sales rep was very understanding of our needs, very friendly, and explained what he thought best for us. I felt like I made an informed decision.
Friendly, expert service. The bike tune ups were completed before expected delivery date. Thank you!
They typically handle quick repairs on the spot while I wait. They also usually have whatever accessory I'm looking for. Very polite and pleasant staff. Conveniently located right off the WO&D trail.
So friendly and knowledgeable! Someone is always willing to help
The staff is always very nice, helpful, and knowledgeable.
Great selection of bikes, awesome beer, cool vibes
1. Great service. Zen! I asked for a last minute adjustment, no problem.
2. Everyone is great--knowledgable, caring, enthusiastic!
3. Need better selection of shorts--no 34s and had to buy weird color 36 when my old shorts bit the dust.
Love you guys!
Experienced mechanics! Thru totally took care of my gravel bike.
Bike shop that cares about not just bikes, but people and community. The Bike Lane is the best bike shop(and coffee shop and bar) in the area. 10/10 would recommend. Todd, Richard, Ward, love all these guys.
Excellent services and products. It is my neighborhood store. Staff are friendly and customer focused.
Great service from Bill
Still the best, for bikes, parts, fit and service!
Phenomenal customer service. Knowledgeable Staff. Great selection of gear and accessories. Great beer and coffee!
Great selection of quality merchandise, a professional staff that caters to all levels of the bike world and don’t try to up sell you. An excellent experience purchasing our first e-bikes.
People, and employees, make everything happen and they were amazing!!!
Great staff and great environment. We were well taken care of.