based on 4878 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love going to Bike Lane. The atmosphere is so inviting and warm. Will recommend to everyone i know!
You can purchase bicycles, parts and service from any shop, but the quality of the staff is unmatched! They have a fantastic atmosphere and family-friendly meeting space that is inviting for all folks to come, have a coffee or beer, and get out on a bike.
Service was polite fast and reasonable. Far exceeded my expectations.
Yeti bikes
beer bar/non-alcoholic beverages.
service dept is very helpful.
Jerseys are cool.
Good location next to trail.
The staff is super friendly, knowledgeable and helpful. I took my son's bike in after some damaged happend. The tech was able to save us some money by replacing parts with used one. Bike Lane was great help!
We will definitely be going back for all our bike needs.
As usual, great service on my bike.
Personalized service, feeling of community and that they welcome you back for support on biking in general and to make sure you're getting most from your bike.
Good quality, excellent customer service!
Great staff, knowledgeable, friendly and helpful. Location is primo and weekly bike rides.
cool people. good work. Nice shop.
always friendly folks ready to answer questions and give assistance!
Willingness to provide advice on products, even when Bike Lane doesn't carry the product recommended (Brompton folding bicycles).
I was taking part in a charity ride (ride to end Alzheimers) and needed a quick tyre and tube replacement. They were extremely friendly, quick and trusted me to pay at a later stage in an effort to get me back on the road. Excellent service- thanks you.
Excellent customer service. Staff is welcoming and helpful; everyone seems to be happy to be there.
Great service department
I stop here often on my rides along the W&OD for snacks, water, and to shop for apparel and other gear. The staff is always helpful and in great spirits
Your place is next to bike lane. And your staff welcomed us well. Service was best.
Quick service while waiting: had my tubes and tires replaced by Richard who also checked the bike’s gear shifting and fixed an irregularity. I am very happy with the way my bike rides now, it is faster and more comfortable during the rides.
Very friendly staff, great location, fantastic service, and to top it off a great place to have a beverage.
Prompt, friendly
Very knowledgeable, patient friendly and helpful
The staff was great; they fixed my bike quickly, and the price was right.
The staff are knowledgeable, helpful, courteous.
Friendly, knowledgeable staff.
Professionalism
Subject Matter Experts
Over the top friendly and over the top knowledgeable
The friendly customer service and willingness to help with any questions.
Love Bike Lane.
Excellent mechanical service, top of the line Trek bikes & accessories and a friendly knowledgeable staff!
Great customer service and attention to detail. A great experience!
Fast service, helpful service staff who took the time to explain different options despite being very busy at the time.