based on 6735 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
SP has been my bike shop for 10 years - great experience every time as always!
Great service! Went above and beyond
I brought my bike for service last year. I'm very happy with the work. I also recently purchased a light from your shop. Good service.
What affective health and service.
Great quality products for every budget. Awesome service, friendly trustworthy and knowledgeable.
Fast and reliable service.
Fast and smooth transaction. When I picked up my item in the store staff was friendly and courteous.
I dropped the wheel for a spoke replacement and it was done the same day.
Only room for improvement is better estimating the price of the job but other than that the guys at service were awesome and did a great job.
Excellent service by well informed, knowledgeable staff. From the first phone call, inquiring about a new bike, to the day I picked it up, the service was outstanding!
When I picked up the bike Brent had all the time in the world for me, going through my list of accessories and making great recommendations - including a lunch spot for my husband and me while he took the time to assemble and install the accessories.
Highly recommend!!
Quick turnaround and attentive staff at SP
Some friends of mine told me I needed to get my new bike fitted professionally in order to have the best ride possible. I checked out a few shops, asked some friends and finally made the call to Sweet Pete's and booked the fitting with Mitch.
Truly one of the best consultations / customer experiences I have ever had. The knowledge he has is remarkable to say the least. I learned so many new things I had no idea about in my 10 years of riding. The communication style and personality made the experience feel like a hangout with that friend who just happens to be an expert. I walked away with a greater understanding of my own bodys geometry and how I fit / ride my bike. Leaving the shop I could feel a difference in my connection with the pedals and the improvement was obvious both in my comfort and performance.
I will be bringing any and all bikes to Mitch in the future and using Sweet Pete's for all other bike needs!
Amazing service from the moment I walked in the door to the time the bike was delivered to my condo. Thank you.
Was able to get the repair part I needed.
Good deals , fast delivery.
I have got what I ordered.The quality of the item and the packaging were good.Shipping could have been faster.
You seem to have good stock and enough staff on the floor
Great products. Free shipping. Excellent customer service!
After an initial hiccup, Sweet Pete's staff and service came through, again (3rd bike, shop is not local for me but worth the drive)!
Initially called in about potentially buying a bike (was still in box, needed to be built before we could test). Sales desk person said Service backlog was 3 weeks... I noted that my son was moving out to BC in 2 weeks... Sales said that they would have Service call back. No call for 3-4 days. Drove down (45 min away) and spoke with James, who apologized for the non call-back - said the current Service backlog looked to be 5 days... got a call 2 days later saying bike was built and ready for a test ride... in to see James for the test ride, great advice on accessories - happy buyer!
Great service area
I have purchased a Trek bicycle. It has been delivered in time and all good!
Very friendly and helpful staff! Good feedback on my repair.
Prompt and courteous service
Good variety of products and friendly service
I've been coming here a long time and I love the peace of mind of knowing that I can always trust a product or accessory recommendation. Service is impeccable too.
All of the staff have been very helpful and knowledgeable. Thank you Tuvi, Alex, and Brent.
Very smooth online transaction. Goods picked up and product was as advertised.
Order not received.
Very informative and responsive to requests for information.
Honest about challenges in the supply chain and back shop.
Delivery happened before estimated due date.
Good communication all around.
Fast and efficient
Great customer service and bike selection