What our customers think of us!

Tell customers what changes were made to parts if any after a product recall / service

Knowledf honest staff. Fair pricing. Great service.

Price

I have been using Sweet Pete's for tuneups and repairs for the last 10 years. The best!

Great customer service to help customers. Brent Robinson did a great job in assisting my purchase of we are one faction carbon mtb wheels!

Sweet Pete's is my favorite for MTB.

Thanks again,

First name removed

Mr. Harris was extremely helpful and knowledgeable. A great staff member. Will shop again.

The staff are always so knowledgeable and helpful. Never pushy. Love when there are so many employees around to help out on a busy Saturday.

Good selection. Quick shipping. Thank you!

Knowledgeable and helpful staff

I’m very pleased with the professional and kind service I received when purchasing my Bontrager GR2 shoes.They replace the 1st pair I wore out as they fit perfectly.

Best, First name removed

Ship me the lock and the bell....

Poor customer service. Whoever First name removed in shipping is doesn't seem to understand.

I'll try to get over there today to pick them up, but honestly after this whole ordeal, y'all couldn't just ship it?

You guys are the 'best bike shop in Toronto ', so perhaps it doesn't matter what I think, but at this point I'm likely only ever coming to your shop one more time, so I can pick up the lock and the bell.

If you would just ship them to my house, I'll confirm to anyone who asks that you are the best and that you went out of your way to help me.

Thanks,

Name removed

Staff at my recent visit were really great and engaged in good customer service. I appreciated receiving answers for my bike questions from mechanics at the store.

Last fall I asked some of the same questions and didn't get answers from your sales staff leaving me dissatisfied with my experience. I would recommend sales staff make the effort to find answers to customer's questions so that customers can be well informed.

Thanks!

Quick turnaround. Good service. Thanks

Products work very well.
Repair staff is collaborative and responsive to my requests.
My bike was given extensive repairs in one day.
I was able to book a repair appointment within a reasonable time frame.
Good prices.

Excellent customer service

Super friendly and helpful. You fixed my issues and were super nice and fast about it

Fast shipping item as described

Shipping is disappointingly slow to get out the door. Everything else is great!

Always a good experience, but the last two times felt like we didn't have the usual care and attention from the staff. Two areas I would like to highlight and appreciate the chance to share them are:

1. 50% credit on swapping bikes:

Before purchasing my son's new bike via the Trek site, we called Sweet Pete's and the staff member said we'd have no problems with getting the 50% credit for his existing bike. Once in store to pick up the new bike (3 weeks later), the staff said they couldn't give the credit because it was purchased at Trek. We articulated what we were instructed and surprised at the new information. My wife was asked to pull up an email to show previous correspondence (we had it also by email) that these terms were expressed to us. While she was looking up the email the staff told her 'never mind' and indeed processed the 50% discount. We appreciated his help and discernment to see we were telling the truth. My wife and I still aren't sure why there was a discrepancy but the experience alone made my wife say when we walked out of the store - 'I'm not sure if I want to go back there. Doesn't feel good to have to prove what you were instructed to do. It makes you feel like a liar.'

2. Failure by staff to engage:
This bike swap was for our 6 year old son and first visit to your store. We were all excited to bring him in to pick up his birthday gift, a brand new bike - which we all know is a huge deal at that age.

None of the staff acknowledged he was there.

Even after the bike was rolled out, it was placed by the cash and the staff just went back to the computer. My wife and I wasn't sure what was the happen so we just observed him working the computer and processing the transaction. We looked at each other a little confused with the lack of recognition. Once he said we were all set I had to ask him 'can you please make sure the seat height is fine for him' which he politely did and had my son sit and stand with the bike.

All in all, it wasn't a sour experience, but also not a sweet one. Our previous experiences have always validated the name - Sweet Pete's. :)

Trust this feedback will help. Thanks.

First name removed

Fast, free shipping. Reasonably priced. Very happy

Product was first rate as advertised and the online purchasing process was quick and easy.

The delivery system and delivery communications could be updated.

B

Good service, good people

Good information on Product which was in stock. Ordered online and received confirmation the product would be in stock 7 to 10 days. The following day i was ntified the part was in stock.

I liked the very fast, attentive service from the moment I walked in until I left. I appreciated the rep I worked with, consulting on what we needed, looking at options beyond the first bike we looked at (though we ended up buying that one), and thinking of other considerations we hadn't discussed, when I asked him.

Your team is friendly, helpful and go the extra mile to try to find a solution and make sure you are happy with your bike/parts/fit.

great selection of products and the people know what they re talking about and give great advice...

Love your knowledge and experience- some of
Your junior staff could use more training though

You guys are Fantastic!!!!

Great selection

Friendly staff, good service, lots of products.