based on 6894 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super helpful and approachable staff!
Fast and professional
I felt like many of the staff were uninterested in interacting with me. I just moved to the city and was hoping to find a bike shop that would be my new go to shop and I didn’t leave feeling particularly welcomed like I have in my past home bike shops unfortunately.
Great service. Knowledgeable, friendly and helpful!
Excellent service to get my flat tire addressed. All the people with whom I interacted were both professional and friendly
Extremely knowledgeable staff. Everyone was very welcoming and helpful. And of course, I ended up having my bike repaired for a reasonable price and it was ready for pick up almost immediately. Love Sweet Pete’s!
Prompt delivery, extensive inventory
Always great service!
Good selection of quality products and very fast delivery. When I’m looking for something it the first place I go to.
Easy to order and pay for. Top notch service in store when picking up.
As usual. Sweet Pete’s is a great shop run by the pros.
Brett not only remembered me (well, he remembered my bike), he went into the cavern of storage to source some winter biking mittens in the middle of the summer. While the product was not on the shelf, I was able to secure exactly what I needed. AND, I felt like I was coming back to a friend's place.
Excellent- via email and in shop.
Great service, great knowledge base from the in store team and a great tune up!
I ride a Trek Domaine + ALR and love the bike.
The issues I had with my bike were addressed, fixed and within the timeframe I was told.
Very goo, thanks
Great selection, great community atmosphere.
Quick turnaround and awesome service as always. I have been going to Pete's for a few years now and have always been treated like a valued customer.
Gave me honest advice about my bike that pushed me towards not going for expensive repairs
Accurate descriptions of items, straightforward purchase process
I was charged for a 2 min procedure. Getting a new tire into the wheel.
I brought the rear wheel of my Kona bike (took out by myself) with a new WTB tire and new tube, explained that i had been struggling for an hour trying to get it in.
I know the shop is there for business, but a bit of customer appreciation (I’ve bought 4 bikes in the last 6 years (2 Rona and 2 Trek) won’t ruined your profit.
First name removed
Great service, prompt response and delivery. Keep on keeping on!
You guys were so kind too me. I really appreciated your understanding and compassion. I won't hesitate to recommend you to friends and family, and I will definitely be shopping with you in the future!
Nice sales staff, good quality products.
Service is exceptional. Brent Robinson is outstanding and so are the team.
Great service!!!
I went in on a day that happened to be quite busy. I ended up with a couple of problems after my purchase that could have been avoided if there was a standardized process or checklist used before anyone walks out the door with their purchase. I purchased a floor-model e-bike. I was sent home with the wrong charger....although it was in the correct, but previously opened box (stock-management issue?). The bike was not checked out for road-readiness prior to my departure in spite of my raising some concerns after my test-ride.
Staff were quite responsive resolving these problems - so good marks for that, but it also took a lot of my time and effort that shouldn't have been needed.
I also found that staff knowledge of the e-bikes was inconsistent. This is a rapidly growing market. I don't know what the profit margins are, but the people planning to spend thousands on a bike want to feel confident in their supplier.
Except customer service, Brent was very helpful!!! Great product! Will definitely recommend the shop to friends. Thank you !
I like the quality of the product. The well informed people on the floor. The presentation of the Store and the service department.
Everyone is kind and knowledgeable and your guys didn't mind lifting my 75lb Velec into my truck for a friend to drive home while I rode my Townie home!!
very cool ...
Great selection, friendly & helpful staff, and good prices!
I test rode a showroom verve+ 3 and when I decided to purchase one was told it was the only one available. I was guaranteed the bike had no damages.
During pick up I noticed a few frame scratches and when I pointed them out was assured that these were likely from shipping and was offered a $100 discount. I also noticed damage on the rear fender from previous test rides but decided to overlook them.
In my excitement to take the bike home, what I did not notice was considerable damage to the left grip, which I initially attributed to me maneuvering the tight corners of my building street exit until I later found the same damage on the left pedal, and kickstand. These are indicative of a drop on concrete or asphalt that never happened to the bike under my watch.
I’m disappointed I was knowingly sold a bike with extensive damage even after asking multiple times. Ultimately it’s my fault I did not pay close attention during pickup but my trust in the shop won’t be the same after this.