based on 6785 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was charged for a 2 min procedure. Getting a new tire into the wheel.
I brought the rear wheel of my Kona bike (took out by myself) with a new WTB tire and new tube, explained that i had been struggling for an hour trying to get it in.
I know the shop is there for business, but a bit of customer appreciation (I’ve bought 4 bikes in the last 6 years (2 Rona and 2 Trek) won’t ruined your profit.
First name removed
Great service, prompt response and delivery. Keep on keeping on!
You guys were so kind too me. I really appreciated your understanding and compassion. I won't hesitate to recommend you to friends and family, and I will definitely be shopping with you in the future!
Nice sales staff, good quality products.
Service is exceptional. Brent Robinson is outstanding and so are the team.
Great service!!!
I went in on a day that happened to be quite busy. I ended up with a couple of problems after my purchase that could have been avoided if there was a standardized process or checklist used before anyone walks out the door with their purchase. I purchased a floor-model e-bike. I was sent home with the wrong charger....although it was in the correct, but previously opened box (stock-management issue?). The bike was not checked out for road-readiness prior to my departure in spite of my raising some concerns after my test-ride.
Staff were quite responsive resolving these problems - so good marks for that, but it also took a lot of my time and effort that shouldn't have been needed.
I also found that staff knowledge of the e-bikes was inconsistent. This is a rapidly growing market. I don't know what the profit margins are, but the people planning to spend thousands on a bike want to feel confident in their supplier.
Except customer service, Brent was very helpful!!! Great product! Will definitely recommend the shop to friends. Thank you !
I like the quality of the product. The well informed people on the floor. The presentation of the Store and the service department.
Everyone is kind and knowledgeable and your guys didn't mind lifting my 75lb Velec into my truck for a friend to drive home while I rode my Townie home!!
very cool ...
Great selection, friendly & helpful staff, and good prices!
Great service, fast shipping!
quick shipping and good service!
Sweet Pete's gets the job done with great service all around.
Everything
Easy to deal with. I have confidence in their work and opinions.
I highly recommend Sweet Pete's Bike Shop. Their knowledgeable staff and excellent inventory helped me find the perfect tires for my hybrid bike. When MEC failed to deliver, Sweet Pete's came through with great service. I now know they're the best choice!
Very friendly and knowledgeable staff, quick service, lots of products and services available
Fast, friendly service. Prompt and helpful email communication.
The honesty of John Fornasier.
He sent me pictures of a slightly scratched wheel, which I agreed to buy.
The shipping was fast and the package was protective enough. As I type this, the wheel is installed and tested ! It's perfect.
Good quality is available in many places. But honesty is in short supply.
Name removed
Bike repaired fairly quickly, and price was really good. Will recommend to others.
Courteous and knowledgeable staff at Sweet Pete's Bike Shop in Toronto who made lots of time for us. Thanks James! Appreciated the service staff immediately setting up the gear system after the test ride showed they changed on their own. Helmuts available for us when test riding. Picked your store as my selected bike was built up already and ready to test (Trek FX 2 + stagger small. Great that you matched Trek's sale price!
I came in at 650PM with my wife and kids and was able to walk out in 10 minutes, just before closing, with a bike from the Trek trade in program for my 6 year old. Brent was an absolute legend and quickly sorted us out. He even engaged my son in a way that brought out a couple of words from him - that's pretty hard to do!
All in all, this is why i love swete petes. keep it up.
Bye Google
Amazing service departing! Found and diagnosed the problem with my bike and got it fixed at a reasonable price.
Maybe more and better bike locks and don't carry bike locks like cables that dont work. It could mislead people that don't do their research. Thank the YouTube bike reviewers like talalipop. He's the reason I bought my bike there. Really if you owe a commission to anyone, you owe it to him. He works for trek, though so...
Love the Bike repair area! It's classy and excellently stocked and organized. I recommend that there is more interaction with the patron, to discover what their concerns are. Must help a customer make the choices that that will make them happy.
Solid customer service and knowledge.
Price and service. Speedy shipping.
Service department needs a staffing and process overhaul.
Surly mechanic with a whatcha-want-me-to-do-about-it attitude. Broken promise on delivery date, charge for a part that he assured me would be covered under warranty.
Did not receive so much as a single of Sweet Pete’s usual text and email service updates for the entire 3 weeks it was at the shop.
This never would have happened at the Annex location.
Please do something to save my once fave bike shop!
Accurate descriptions of items, straightforward purchase process