based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wish that you would have called to inquire about fixing an issue. Rather you chose not to fix the issue and I wasted another 3 days without a bike in the middle fo a pandemic. Had you called to inquire about fixing the issue I could have made an educated decision that would have been less of a hassle.
Mitch was fantastic.
He was informed and confident and I didn’t feel like he tried to ‘over-bike’ me. I’m super happy with my new Trek.
Plus his enthusiasm for my excitement was nice. Felt like he was genuinely happy that I was happy.
Thank you!
Fast friendly service.
Excellent service and explanation of work required. Ethan did an awesome job on my Fiori! Thank you!!!!
Good products and good service.
Brent!
Good selection of online items to chose from.
Despite the warning for shipping delays my product was still available for pickup within 3 days of ordering
Honest and fast!
You have great products and your staff are awesome
Great quality and service delivery
I love it..good quality and price
Quick and efficient service. Good bike service with minimal hassle despite COVID. Nice work.
You had the tool I needed available for pickup, and the staff member who helped me was friendly
Super friendly and helpful staff!!!!
Great communication with customer!
Variety of products and fast service
This is the best customer service I have ever gotten. In spite of all the regulations they have really figured out how to excel at customer service
Everyone was kind and prompt and helpful when fixing my bike. Thank you everyone!!
The staff comes off as highly knowledgeable and helpful. It’s what I would want to help someone like me as I get into cycling.
Faster deliveries for local purchases.
What you offer on your website is not product in your store. I’m guessing it’s linked to the manufacturer, therefore needs firstly to be shipped from them to the store, then to the customer. This takes too long.
Also, when I called to follow up on my order a week after ordering, there was no answer at the shop and no voicemail message explaining how busy you were and couldn’t answer all of the calls. There was simply a “mailbox is full” message. Not good in my opinion.
I received my helmet quickly. Its a great helmet!
Brent was great, I ended up finding a bike somewhere else, but your email response was prompt and professional.
felt comfortable with the covid precautions.
You guys are a good canadian company thank you!
Staff are so friendly
Friendly service and quick to respond, thank you!
Clean the chain/gears
The service was outstanding.