based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing bikes and service!
Both my 3 year old and 7 year old love their trek bikes! Super easy to ride and very ergonomically built bikes .
Great and friendly staff. Never talk down to you, which is a huge plus. Super fast turn around
Friendly, professional service.
Giant Toronto didn’t charge me for a water bottle rack when I purchased another Giant Talon 2 from them. Similarly, their complementary maintenance program is much better than yours - they give 2 years of free tuneups compared to you guys just giving one within 6 weeks for free. The bike was also delayed many times. Giant Toronto delayed the bike only once and while the delivery dates were similar (they were just 2 weeks earlier), they predicted the delay correctly, whereas you guys gave us false hope with incorrect estimates :(
Ignoring the negatives of my experience, the staff I met during the process of picking up the bike / stand / water bottle cage were all very kind and helpful. The handoff process was also smooth and efficient. I apologize for coming in near your 5pm closing time.
Friendly, knowledgeable, and quick service. 10/10 would recommend.
Friendly and honest
Super honest and they do great work!
Best customer service in town.
Nice grips and quick shipping.
Really great customer service and knowledgeable staff.
Great quality and timely service!
Extremely knowledgeable staff and friendly service.
courteous, diligent and timely
As always, amazing service provided by Sweet Pete's!!! Thank You!! I just had my bike tuned up and it is just like new!
responsive to questions. Supportive to my issue on time due to coming from out of town. quick reasons to support question:
Hooked me up with exactly what I was looking for within seconds of walking in the door. Got the bike ready to go, including bell and lock installation, ahead of expectation. The icing on the cake is that my daughter absolutely loved her birthday present. 👍🏻
The owner is an amazing guy!
Ethan helped explain what the issue was and did a good job fixing the problem. Haven't fully tested the bike yet so hopefully it all works
Didnt like the older blonde woman hovering over me like I was going to steal something! I spent over $200.
Diverse variety of product and knowledgeable staff
CD
Ordered tires online and the next day at noon they were in my mailbox - quickest delivery I’ve ever experienced. - thanks!
Good product line up. Even better knowledgeable and friendly staff who go the extra mile
Easy to use website.
Fast turn around and delivery.
very knowledgable and helpful staff. Had what I was looking for
The best bike staff in the city!
Timely and reliable service at a reasonable cost. The staff made it easy to get my bike serviced! I would never take my bike anywhere else.
That I was able to book a service appointment and not leave my bike there for weeks. Also appreciated the guy who called and explained the state of my bike and what work he had done. Overall super painless experience.
Very happy with my first experience.
Manny was a lot of help on what I was looking for. - pedals and shoes. Thanks Manny.
Great communication, products are good.
Excellent customer service. Keep up the great work