based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very easy. You had what I was looking for and because I’m not in your location, I had to order and that process was simple. I also got confirmation on my purchase and the tracking number very quickly.
HI, the website and ordering process was great.
what i would suggest to improve thins is faster order processing. it took several days to get the item shipped... and then shipping method was slow. (i don't recall if i could have selected a more expensive quicker option)
i wasn't aware of how long it would take to get the item and needed my bike fixed so i actually ordered a 2nd chain ring from a different supplier to get my bike back on the road quicker.
at least now I have a spare!
First name removed
The salesperson was attentive and helped me find the right product. He was patient and understood cycling needs.
Friendly and the only bike shop around that seems to actually have stock of accessories. I was pretty impressed.
Mitch is fantastic for bike fittings. Takes his time, does multiple sessions after each equipment or parts changes, helps find new parts, responds to questions via email, etc. I have already recommended him to my cycling buddies for a fitting.
Efficient, good products, easy to deal with.
Great repair staff like Adam
Fast delivery on my online orders and helpful advice from the staff. Website is kept up to date better than most shops. Wouldn't hesitate to recommend to a friend. Thanks!
Fast shipping
Great service!
Honest and friendly staff plus professional advice
The tune up is good. My bike runs smoothly and the gear shifts perfect.
Thank you for the help with my order, and contacting me again when one of the items I ordered (a Serfas Tailbones saddle) came in unexpectedly. I haven't fully tried it out yet, but so far it seems to be exactly what I needed. And I LOVE the Portland Design Works water cages (I got a Lucky Cat one, it's perfect and fits my water bottle perfectly). Your prompt responses and help were everything I could hope for in customer service, and why I love to support local businesses. Also, the fast delivery once my order got straightened out was wonderful, and my cats LOVE the packing paper that was in the box, they have been thoroughly enjoying attacking it, hiding under it, and crinkling around in it, lol. Apparently I cannot recycle it just yet.
it was very quick. i dropped my bike off on friday evening and it was ready for pick-up on Saturday morning
More clarity on order status. Eta should be communicated and then updated if there is a delay.
knowledgeable team and very kind and patient team!
James and Sully were respectful and friendly.
Prompt and friendly.
Service is excellent. The sales personnel were not pretentious and very knowledgeable. They were friendly and helpful. They deserve a raise.
I wish the website had actual stock quantities without having to call in store to inquire.
Good variety of bikes. Kinda wish there was a way to test bike them.
Attention to customer's specific needs.
Very satisfied with your service. Highly recommended.
Good knowledge of the trade, honesty and friendliness!
Very helpful advice in what I needed to clean and lube my bike.
Ordered curbside pickup and it was ready same day.
Staff at both locations are very kind and honest. I like that you have a dedicated location for repairs, or at least placing emphasis on that, and for that I'm willing to keep supporting you. Most bike stores in Toronto prioritize on selling and upselling, which is very disappointing.
Make things cheaper? :)
great service
thank you
Rob’s service went above and beyond!
Your staff is always super helpful and go above and beyond to help
Amazing customer service