Customer Testimonials
My estimate changed three times, but I am happy with getting my bike fixed up. I brought it in to make sure the wheels were true because I have crashed a few times. They looked to be out looking at the tires. Thought that was covered because of what the sales girl told me at pos a couple years ago. Maybe my mistake for not asking more questions when I dropped it off. Service guy, Mike, said he would let me know if anything needed to be done that would cost me, in other words more than the standard tune up. So, I figured that means they would try to find something to replace. I was OK with that. Got a text to call in about an estimate. It was about 150.00 to replace some things and get a Level 2 set up, went to pick up my bike and that total was 190.00 because they replaced another part and added labor for replacing it. As the customer it seems like my price went from maybe close to 0.00, to maybe close to 150.00, to "well you agreed with that so about" 190.00. I do service work on musical instruments. This would be an angry customer at our store. Bike work might be a bit more costly but even if the estimate went from about 60.00 to 100.00 with out any communication it would be considered a mistake. Also, the printed ticket sucks. Couldn't tell what was done with out calling. Mike couldn't tell from reading it either.
Great people very easy to work with. I will go back and shop with them.
Great customer service!
Great service!
People and service
Excellent customer service and very friendly staff
so helpful, informative, & knowledgeable. couldn’t be happier with their service.
Loved the staff! Love my new Townie Go!
Extremely knowledgeable staff, friendly and eager to get their customers the best service.
Super friendly and knowledgeable staff. Matt does a great job keeping this bike shop running smoothly. Well stocked for all your cycling needs! My only go-to bike shop!!
James in service was wonderful for great service and friendliness. My bike was fixed and ready to go in 20 minutes at a reasonable cost
Took my bike to Outspokin to get a tune and some small repairs! I was most impressed with Chuck! Got my bike back and it’s better than! Outspokin great team of professionals,
Great visit, courteous knowledgeable service, turned around quickly, no issues
Great staff and dependable products.
The technician was excellent and efficient.
The folks at Outspokin were super helpful. Very knowledgeable about the Trek bikes. Great service and super service!!
Great service
quality products and quality service! i have confidence in the advice and recommendations of the staff. i am a return customer and would definitely recommend outspoken!
Bought a bike need some work and took it to Outspoken and they fixed the problems, quick, easy and efficient for me. Bike works great
Friendly staff, great competence
Knowledgeable and friendly staff, quick service.
The people are great. Martin & Esteban at Devine street, and Laura and Matt at Irmo have helped me a lot — been super friendly. 🙂
Knowledgeable and amicable staff, very happy to help and advise. Got part I needed for my vintage hybrid bike super quick at a fair price.
Prompt service; knowledgable, and very friendly staff.
Great service
Fast repair and fair price.
We are repeat customers at the Irmo Outspokin Bicycles. The customer service is always amazing.. Each person that we speak with can answer all our questions and the suggestions are always helpful.
We especially enjoyed working with Laura on our recent purchase.
Sales people are very knowledgeable and listen to you about what you are looking for
Fast, did the job well, wasn’t too expensive.
The customer service is great, but it is their attention to bicycle safety---my safety---that I really appreciate. Thank you!