Customer Testimonials
Great choice and selection of bike racks to choose from. Very helpful in matching my needs and budget.
Knowledgeable staff.
Helpful and knowledgeable staff lots of inventory
I came in on Saturday, May 14 and Bill helped me. I have a Yakima storage case for our car and we lost the key. He spent over 45 min helping me problem solve. We tried numerous keys, nothing was working, then came up with another plan, tried to order the part which was out of stock, then found another website that had the part. He went above and beyond the call of duty and did all of it with a gracious spirit. I never once felt like I was wasting his time. Mind you, the store was busy and he was working with other customers in between helping me. Good customer service is RARE! I have never been to your store. Because he served so well, he left me with a very positive impression of your store. Our family of 6, who loves to camp and dress in Prana, Kuhl and Chacos, will be back! Thanks for employing Bill!
Homs shoes and most importantly friendly knowledgeable service!!
The guys at IMT were awesome! I have been purchasing bikes from IMT since the mid 80s when I bought my 1st mountain a Trek 950. It's great to see that over the decades the value of customer service it still very much there.
Thanks guys!! Craig
Good customer service and communication.
I enjoyed dealing with Ryan in sales and Johnny in the shop, they were both friendly and helpful with my purchase of a new Giant Road Bike
The product is exactly as described and I got my order in a timely manner. I love that you use USPS! And thanks for the tracking updates even with the most basic shipment method.
Quality and service
Friendly and helpful sales agents. Great products at reasonable prices.
Willingness to find correct fit for a backpack for a novice hiker and to give advice concerning what to take on the hike.
Great customer service. The staff went above and beyond to make sure I got what I wanted.
Great service… very helpful, knowledgeable, and just friendly!
Everyone is so helpful and knowledgeable about your products. My go to store for outdoor equipment.
Thanks for mounting my bottle cages and computer mount and for helping me figure out my power meter situation.
Easy ordering, shipping and delivery. Positive experience. Nice to order from a local company!
Customer service is great
Store Environment is welcoming
The product is excellent
Had a hard to find mount for my bike light in stock. Very fast fulfillment and shipping.
Super fast shipping and they had the parts I needed in stock.. 👍🏼👍🏼
Everyone at IMT has been great to work with. I have nothing but exceptional things to say about the sales and service staff at both locations.
We love the products and service that we get.
I always receive top notch professional service at IMT.
Recently purchased a new ebike and Ryan and Dax were suburb!!! They made sure the bike was set up appropriately and that I had all the necessary components for a safe and comfortable ride.
Great service, location, and selection. Always a great experience!
Very friendly staff!! That makes the experience that much more enjoyable. Shipped my bike here from Illinois and they handled it perfectly!
Had the products I wanted with order processing and shipping executed without delays. Fantastic service!
I love this place! I love the ambiance and the people. Everyone is so friendly and helpful. I love the styles and selections of clothing and outdoor equipment. I really love how they bend over backwards to make sure you are 100% satisfied with purchases. We are customers for life!
The staff at Meridian is exceptional. I have never been more impressed with a bike shop. Everyone seems super cool.
Professional, on time, friendly and knowledgeable. Great selection of products!
The downtown store is well stocked; with there was more room for inventory at the Cherry Ln store.
A large selection of many quality products for the outdoor enthusiast in a convenient downtown Boise location. Staff were all very friendly and helpful, particularly Adam H. They will be my “go-to” from now on.