based on 1484 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly employees, knowledgeable team, not pushy.
I am new to Birmingham area.
Good sellection of bikes. Employees are not pushy. They have 6 locations in Birmingham. I like that because I take my bike all over to ride and see new areas.
I have been riding since I was 4 years old. I am 69, I own 3 e-bikes ( fat tire, cruiser, full suspension (just purchased this week (Trek).I also have a road bike that I have had for 23 year, I keep fresh tires on it, but have not been riding it as much since I moved to Birmingham. Trying to improve my endurance on the hils.
Steve
The team at the cahaba cycles store in Trussville always exceeds my expectations. Everyone is always friendly and seems excited to be there. They completed my service and tire install way faster than I expected. I always enjoy stopping in there and as long as I live in Birmingham it First name removed be the only place I'll buy a bike.
Friendly service and reputable work
The guys at Cahaba Cycle were able to fix my bicycle quickly. They had it ready a day earlier than they said. They were friendly and knowledgeable.
We had a great experience bringing in our bike for the first time.
Great people!
Best in the Business
Quick turnaround on service
I visited the Oak Mountain store 3 weekends in a row to get parts for a project I am working on. Each time the person helping me took the time to talk me through what I needed and gave me advice on how to approach the task. Extremely helpful, knowledgeable, and professional. I wasn’t there buying a bicycle, but I was treated just like I was there to purchase a $6,000 bike.
The bike looks like new, the chain and tire rubbing noise is gone; however, gear 8 slipping and pedal snap back still happening.
Correction of gear 8 was the main reason for the maintenance check. It will be nice to ride without having my ankle jammed.
Good people who know how to solve problems. Quick and efficient. Not pushy but helpful. Good variety of products when I need them. Offer 10% BBC discount
I'll be bringing my bike back today for more service- I don't think it was fixed correctly. A minor final QC check after the repair in the shop should have caught it.
Great service. Great knowledge. Super helpful
Well trained staff and great bikes!
friendly personal service
Faris and Joe at Cahaba Cycles made the process easy.
The sales people made us feel welcome and handled our need for a new tube (mid-ride) very quickly.
I brought my bike in they said they will have it done and in no time I got a message saying to come pick it up they were very friendly and they communicated nicely.
I had a crankset swapped out on my older hybrid bike. The staff was very patient and professional. Highly recommend!
Staff very patient and answered all my questions.
Grant was an awesome representative of your company and took the time to answer all my questions and more.
Very friendly service with great information to share.
Friendly and knowledgeable staff
Very helpful folks. Friendly with no hard sell. Has bikes in a broad range of prices but I think they chose good brands.
The staff at Cahaba Cycles is not only knowledgeable about bicycles and gear, but they also take the time to listen to the customer to determine how they can best meet the customer's needs.
Variety of equipment, friendly helpful staff and no pressure towards brand.
1. Great Customer Service
2. Product Selection
3. Great locations
Honestly new to Cahaba. It’s a gift for my son. But so far, great service!
Virginia was very helpful
Great Trek products & good service techs.
Customer service is amazing and we've loved every bike we have purchased from Cahaba Cycles. They make the process incredibly easy. Anyone who walks into Cahaba Cycles leaves with a smile on their face!