Customer Testimonials
We received the very best service from Big Bear Bikes yesterday. Half an hour from close of day we decided we wanted to buy an ebike. They went over and above by setting up my new bike out of hours. I could not have been more pleased! Very impressive service. Thank you so very much.
Friendly local and personal service.
Always very helpful and efficient. The full package!
A good selection of bikes and related clothing and products.
super friendly service and knowledgeable people
Great advice, balanced and fair. Staff taken time to establish the customers knowledge of bikes and pitch the conversation accordingly. Having experienced the service and sales from the start of trading I am satisfied that replacement parts are only fitted when necessary.
Great service. Prompt, courteous and efficient. Great range of stock to choose from.
They give you all the help you need if your new to cycling. Very helpfull with what you do need and more importantly what you don’t need at first! Definitely recommend to anyone!
They are top quality products and the friendly staff and great service is fantastic.
They don't rush you in to making your mind up and are full of really good advice.
Very helpfu, good advice and very quick service. Excellent all round.
Friendly & knowledgable staff plus great range of products.
The salesman who assisted me was friendly and helpful. He was very patient with my dumb questions and went out of his way to make sure the bike was the right one for me rather than just trying to make a sale.
Customer service was great. Got some good advice about choosing the right bike for me.
Salesmen prepared to look at other makes of bikes on the internet to make comparisons to the ones they have on sale
There is no pushy sales.
They alter the bike to your size.
Very knowledgeable about their products
Great product range. Knowledgeable staff
I got excellent advice without being pushy. I was given time to look and try bikes...excellent service. Thank you
The shop has personable and very knowledgeable staff. Approachable but no hard sell. There’s a large range of stock on show in their new premises. Ive bought four bikes from Big Bear over the years and I’m sure I’ll be buying my next one from them.
Quality products and brilliant customer service.
Excellent service and always made welcome.
Excellent customer service!
My wife and I both bought trek road bikes from here and the staff are fantastic and very helpful. I would definitely go back to Big Bear Bikes and recommend them to anyone who was after a new bike !!
Always the very best of service, with a personal touch. Thanks.
Bought two bikes , the service was great , got all the information about the bike no hassle, would recommend to all my freinds
Great range of stock at competitive prices served by a friendly very informed staff.
We bought entry level Trek Mountain bikes and a few other bits and pieces and took delivery yesterday. Went out for a quick ride as soon as we got home, awesome bikes!!
The staff couldn't have been more friendly or helpful, definitely recommend this team at Pickering.
Good quality products. Everyone very friendly, knowledgeable and extremely helpful. Thank you keep up the good work
Very informative but friendly staff/owners. Didn't feel rushed or pressured to make a purchase. The availability of the 0% finance was the one thing which made us proceed with the purchase - without that these bikes would have been a pipe dream for us!
Friendly informed staff, comprehensive range of bikes, components and accessories.
Well worth a visit if just to drool over the more expensive items.
I've been a customer of big Bear for a number of years now and they always have time to talk through purchases and offer sound advice without pushing for a sale. It doesn't matter whether its an inner tube or a once in lifetime dream bike they take the time to ensure it's right for you and they continue that with their after sales service.
The product I wanted was out of stock, but I was able to order, and I was emailed a few days later that it had arrived. Excellent.
Great personal service, deffo my bike shop of choice now. Superb kit and real enthusiasm for all thinks cycling.