Customer Testimonials
Fast, friendly service with a continuous desire to improve products and services.
Mary was very knowledgeable about the e-bikes we had purchased. She kept in touch with us throughout the process from ordering to pickup.
Friendly people, quick service. your people know what they're doing.
Friendly staff and part availablility
Great Service, great products and excellent customer attendance by sales representatives
I went in looking for a Fuel Ex 8 but Bradley show me the Fuel Ex 9.8 — I wasn’t sure if it would be the right fit for me or worth the investment. Did order one and it came in the before going on a big ride.
Took it to Bent creek in Pisgah and I was completely blown away. The bike handled beautifully smooth gear changes, excellent suspension, and a super comfortable ride even on rough rocky trails.
Bradly and Kevin at Trek Spartanburg was super friendly and super helpful. Got a text notification saying bike was ready 30min before store was closed. I went in and got the bike adjusted and fitted to the bike. Even though it was after store hours They answered all my questions and made sure the bike was ready to go. Their customer service was too notch.
I’m so glad I give it a shot, it turned out to be one of the best purchases I’ve made. Highly recommend both the bike and the team at Trek Spartanburg SC!
They provide excellent service when dropping my bike off for repairs. Quality mechanics that keep my bike rolling.
I needed handlebar tape for my Emonda SLR 6 and Michael was very courteous and helpful. I look forward to working with him in the future.
Michael was very helpful and a great customer service
Friendly staff, excellent service department!
The service technician was very friendly, helpful and explained my concern. Awesome customer service!
I am a proud owner of a TREK bike, and the service I receive from the store is great! My bike is always in good working order, and I feel confident recommending the store and their bikes to anyone I know. Great customer service and a non-stressful place to shop with no gossip, only good service! Thank you, your valued customer, Jennifer
Quick, confident regular maintenance.
Great service
Quality repair service
The service is wonderful, immediate attention, knowledgeable employees, extremely helpful. Follow up is great.
Special shoutouts to Matt and Jan, they are awesome.
Your routine maintenance, suggestions, and services keep me rolling - CYCLING, that is.
Like Waffle House, AC greets you upon arrival, and mechanics are so knowledgable!
Friendly, knowledgeable, customer oriented, good inventory, works well with customer, goal is customer satisfaction, brought bike to car. Thank you Robert Bain
The entire staff is very knowledgeable, helpful, and friendly. They ensured that I understand all aspects of my e-bike. My visit was for the 1 year tune-up which did not take long at all. I highly recommend purchasing a bike at this Trek Greenville, SC location.
Loved my other Trek Fuel and Mary takes good care of us. Vince in service really knows his stuff too !
Bike was set up for my weight and riding style
Terrific service and friendly staff!
Eevryone there is great and knowledgable about bikes and tailors to a persons particular needs
Your service is always top notch!
Michael was very helpful in getting my granddaughter's bike fixed. I appreciate his courtesies and professionalism. He's a real asset to your company.
Very thorough and complete with service
I just moved from another state and need a new bike shop here. From the moment I walked in I was greeted with multiple employees who were both so helpful and kind. Good exactly what I needed.
Great team and great advice
Great service and selection
Gerry is a great rep for your product and a great technician. I also like Alex (Alec?). They were both very knowledgeable and helped me find the right bike. Give them a raise!
I have enjoyed my bike. Thanks...