Customer Testimonials
I like the time the people will spend with you to satisfy your needs. Product are only as good as the people who stand behind them. They are also users so they have used product knowledge not just knowledge )At least the people I’ve had help me).
Fantastic shop, top notch service and they care about their customers.
Great staff. Very helpful, friendly and knowledgeable.
Bill is awesome. So knowledgeable. Very patient with young and old alike!
The guys that work on the bikes are great; friendly, knowledgeable, and timely! Robert and Heather spent as long as I needed to make the best choice for a new bike. I’ve bought two bikes here, I highly recommend.
Matt did an amazing job getting me back on my rail! Love my trek family!
Knowledgeable staff and bike repair professionals.
I’ve bought quality products there and now having my bike serviced here. They do a great job and very timely
The personalized service is great.
The Trek associate (Bay) was superb. He patiently answered my questions, and did a great job fitting my bike.
I have been going to Atlanta Cycling - Vinings for over 10yrs. The team is very knowledgeable and the team is friendly and the service is topnotch. The team kept my bike on great shape to ride in Europe, up 14k feet in the rockies and many many short to century rides along the way.
Always very attentive to their customers needs. Treat us like a champion.
Everything! I love my Trek Domane and your service team has been fantastic! Couldn't ask for a better shop!
Excellent, quick, informative service. Very pleased with the experience.
The personal advice for a bike
Cory in the Sevice dept has been really helpful and responsive every time I drop off my bike for big things and small. My service skills are not very advanced and I rely on Cory a lot!
Is always a great experience to visit them. Each employee offers their help and share their knowledge so you can take your best decisions on products and services. They are very realistic in the service area- they don't sell you stuff without letting you know the why. highly recommended.
Friendly and professional.
Jessica did a great job helping us out. Too bad spending over $3k doesn't get us at least a T-shirt.
Number one the staff (especially the service staff) are super friendly, and go out of there way to work repairs in on the spot for quick items and in a very timely manner for more involved repairs. Sales staff is also helpful and informative. It's the people.
The entire crew at Trek - top notch!
Friendly and fun, superb at communicating, helpful and accommodating , super fast, and if they don’t have it or can’t do it, they will make sure I don’t leave the store without an alternate plan . My go to guys and my go to shop!
We live closer to Ansley, and we went there first. The gentleman there, while he did measure our child, did not have a lot of stock. Despite our kid being in a grey zone for a smaller or larger bike, he insisted on our buying a 20in used bike that required extra money for training wheels. This is despite our saying our kid was a nervous, very beginner rider that requires training wheels. He extolled the virtues of the hand brakes and multi speed—all far too advanced for what we were saying. There was one 16 in Trek left, and ironically, another child our kid’s size was riding it already, obviously testing it with his parents. Letting us take a turn on it to size it would have been a good move, so we could have ordered one for ourselves (the other kid was there first and would have had the right to buy it in our mind).
I went to Vinings and worked with Casey, who was a great listener and receptive to hearing what we thought we wanted. He used his expertise to help select a perfect bike my kid won’t stop riding. Because he was so much nicer, we bought a helmet and a bell, even though we had old ones that would have done the trick. That padded the sale as a thanks for his treating us with respect and fairness.
Thank you, Casey, and thank you, Vinings!
The team is excellent! Mary in special is a very good vendor and supporter.
The customer service is top shelf. Billy was super helpful and took us where we needed to go to find what we were looking for.
Matt is a champ and service is always top notch
The staff is always friendly and helpful
Product availability is very good, as are prices and service is excellent.
You have conveniently helped me on several occasions to maintain my 3 bicycles. Very reasonable rates for the work too. An excellent resource.
Excellent customer service and bike knowledge
Great service and knowledgeable staff