Customer Testimonials
Customer service from Steven was fantastic
Excellent service and products
Steve is awesome.
Service was amazing! They did a very fast tuneup for my bike for Ironman Chattanooga, communication was great and the vibe around the store was amazing! Thank you guys. That was a rough day out there with the rain and the winds and my bike was perfect!
Really appreciate timely, professional attention paid, both on phone and in person. My recent purchase is the sixth bike I've purchased from the Trek store here in Greenville, or its predecessor (Great Escape). Though not "affiliated" companies per se', the service level now is as good or better than before. Keep up the good work.
Service are friendly and they know their job
Repair techs are top notch and very knowledgeable on all the latest gear. Very professional and helpful at every level. One of the best running bike shops and businesses I’ve ever seen.
I like that you sell gift certificates for all occasions.
My son can always use them.
Great service from Vince and the team. Experts that delivered what I needed quickly. Thank You
Trek is a trusted brand and the lifetime maintenance is huge!
I always get good and attentive service here.
My favorite thing about your store is the folks who do the service. When I need a specific part, usually something small they always have it. I do my own mechanical work but I like being able to shop locally for parts. I think the guys name is Steve and he's great and knows exactly what I need.
They are awesome !!!
Have what I need
Stephen Shaw took great care of me while I was on a cross-country bike trip: setting aside a pair of cleats for me, having a busy mechanic install a derailleur cable, making a suggestion about how to solve a problem with my pump, advising me to replace my rear tire, and providing me with encouragement.
The staff at the Greenville store are absolutely incredible! Bay has spent hours with me fitting me for a bike, teaching me how to take care of it., etc Way over what any other bike store would do. Chris made it possible for me to upgrade to my dream bike. Bradley talked me through a sticky situation on a Saturday when I was biking the Blue Ridge Parkway and had bike troubles. They are a phenomenal team. Trek Greenville is THE ONLY place to go for a bike!
Sandy Scherrens
Super friendly and outgoing staff. Extremely helpful and knowledgeable.
Everyone was helpful and friendly. I appreciate that they were willing to listen to what I was looking for.
Service department is great. Always willing to listen and strive to meet customer expectations.
Quality products. Knowledgeable and courteous staff.
Available. Decent value and goo styling.
Excellent staff and so helpful always!
Billy was one of the best sales rep they have there. he is knowledgeable and explained me and my son everything we need to know to make an informed purchase decision. Very happy
Location,
Bike repair/ service
Product selection
Friendly knowledgeable staff
I received great service. My 20 year old Wheeler Trekking Cycle was having during and rear shifting issues. The service provided was taken care of while I waited. The staff were very personable. I recommend Trek Store Greenville to all cyclists.
Trek quality, and the people are awesome
Steven the bicycle mechanic is AWESOME! He has a great personality and he is customer friendly! He is a subject matter expert on “all things bicycle.” I wouldn’t bring my bikes anywhere else- local & trustworthy plus turn around time is always short.
The staff we've dealt with, Bradley, Jerry, and Josh, are so helpful and knowledgeable. They take a lot of time explaining even the simplest questions without wishing they were selling a more expensive bike to someone else. I would trust them with repairs on our bikes anytime. Right now we have two Treks, and we love them.
The best! Knowledgeable and professional staff
Windsor in service was phenomenal. When I told him that we were on a tight timeframe to get my son’s bike tuned up before dropping it off at his college later that day, he squeezed us in last minute and provided excellent service with a smile. Not only did he tune the bike as requested, he also advised on getting bike lights and putting on a bike stand. I felt confident being able to get my son‘s bike to him in a safe condition.