based on 1796 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Although they are visiting the First name removed and treating Hot Spot area's we still have activity.
Our on-site exterminator --Freddie---was highly competent, efficient, knowledgeable, personable, and professional. We could not have asked for a better representative to do this work for us. This man is a plus for your company.
Our experience with First name removed billing side was less efficient. We had a number of calls to gather First name removed billing details, and then a further call because First name removed information wasn't processed. First name removed back and forth suggested a lack of internal communication.
A follow-up visit is expected but we have yet to hear from you to about organizing that visit. And I don't think that falls to us.
Will was great and took his time out to explain to me the issues and concerns i am dealing with
At present I'm considering cancelling the service as the rodent issues seems to have abated in the area. Also I used to get a call on the activity following each visit but that has stopped.
good job.
I do appreciate the ability to communicate with someone when needed. The very swift response to the communication as well as the flexibility.
Reliable
Our technician is very knowledgeable and professional. He listens to our concerns and does an amazing job.
Prompt and professional service
Communication has never been a strong suit for you all. We wait a very long time for invoices, we try to reach you to confirm/clarify issues and it is almost impossible to do so. Your techs usually come in and do not let us know that they are here since they are escorted by a building rep. Only recently has your tech started to let us know when you are onsite and he seems bothered by having to do so. On Friday, April 28th a tech, our regular tech who performs bed bug prevention shows up and realizes his access is denied. It was denied because we did not know he was coming. He has not been here since October. Very poor communication all around.
TImely and courteous technician.
Fantastic service, great people - I'm a fan. I've recommended Assured Environments to two other businesses in our area within the last 6 months, and I'll continue to recommend them to anyone who asks.
all of their technicians are very respectful and hardworking
YOU ARE EFFICIENT. THANK YOU FOR YOUR GOOD SERVICE.
on time and through services
very professional performance
Tech that services Morgan north is helpful, insightful, hard working and through
Professional service managers and techs and everyone has a very good attitude.
The Technician is very knowledgeable, responsive to emails and thinks proactively to implement actions to take to mitigate risk of pest harborage.
Great services. On-time, dedicated technicians. Professional and knowledgeable. Highly recommended !!
In, the The last six months we had a service call scheduled and then a technician never showed up because the company sent him to another stop to fill in another persons place. Never got calls. I called several times and it just kept happening. Finally this past week I got my technician back and I hope this continues, very hard to get people in your office to verify if you’re getting someone or not and I only want my technician, not a substitute I had to send away to substitutes. The whole service should really be re-looked and studied. It shows that a new company has taken over and you got to get your act together.
Thomas who does my bi annual compactor / chute cleaning in a 70 story building is the best !
Gene Kastner
Resident Manager
Very professional, and what they do . They take the time to survey the property and treated in the correct way.
great communication with management.
We have a regular monthly service which pay for timely every month. However, we have constant problems. The walk through by Assured Environments employees usually last five minutes and many times by employees who are new and not familiar with the house. In general, the employees are not prepared for, or capable of, providing the service Assured Environments purports the provide. The mice are smarter. We, as a family, constantly find droppings and have to kill the mice ourselves because the "traps" put by Assured Environments are not effective. The only thing Assured Environments is capable of doing is to recommend that we pay for additional services (in addition to the monthly retainer we pay), which we have done in the past, but it didn't resolve the problems. We also received very uncourteous and unprofessional e-mail communications from Enver Mahmutovic. We are in the process of looking for a different exterminator for our monthly service, and to report what is frankly not right: Assured Environments seek payment for a service it cannot provide. That's called a scam. Very disappointing all together.
Good and fast service, very reliable company.
The technician who comes monthly is wonderful. We don't have any troubles since using Assured!
AS A HEALTH CARE FACILITY PROBLEMS WITH PEST CONTROL SHOULD ALWAYS BE ADDRESSED SAME DAY. PATIENTS AND STAFF EXPECT ALMOST IMMEDIATE RESPONSE. AT TIMES ASSURED DOES NOT RESPOND FOR 24 HOURS AND SOMETIMES WITHOUT INTERVENTION ON MY PART THE RESPONSE IS NOT WHAT A HEALTHCARE FACILTY EXPECTS AND IS NEEDED FOR PATIENT SATISFACTION.
Extremely responsive and great customer service!
Great service and amazing techs.