Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   June 20, 2026 — Rated 10 out of 10 by Grover Smith Trek of CLT South
What do you like about our products and services?

Excellent Customer Service Team! Your team listens and then evaluates what the customer needs. There is no pressure to buy and that separates your store from the others.

Report a concern   June 20, 2026 — Rated 10 out of 10 by P.C. PALO ALTO BICYCLES
What do you like about our products and services?

Fast service, fair pricing for repairs!

Report a concern   June 20, 2026 — Rated 10 out of 10 by Patrick Pierre Bicycle Habitat - Brooklyn
What do you like about our products and services?

I can’t believe how awesome my bike feels after they changed my broken crank setup. They had previously repaired my front fork connection but this time I asked if they “could make my bike more sexy” and they hit the nail on the head with two new tire’s and a 165mm crank setup. As soon as I left the bike shop on fifth Avenue I heard a woman whistle at me like it was a construction site and I was a sweet piece of tush. Only downside is every time I ride my bike people treat me like a piece of USDA beefcake but I’m a human being. Thank you so much bicycle habitat. I might ask them to turn the sexy down a notch when I go back to change my rear sprocket and chain.

Report a concern   June 20, 2026 — Rated 10 out of 10 by H.B. Smith's Bike Shop
What do you like about our products and services?

Timely, courteous, knowledgeable

Report a concern   June 20, 2026 — Rated 10 out of 10 by D.R. Wheel & Sprocket, Park Ridge
What do you like about our products and services?

Service and Sales team were attentive.

Report a concern   June 20, 2026 — Rated 10 out of 10 by James Bennett Brielle Cyclery
What do you like about our products and services?

Great customer service and repair work performed that affair price

Report a concern   June 20, 2026 — Rated 10 out of 10 by Paul Cassidy Northern Cycle
What do you like about our products and services?

I have always trusted the people at northern cycle. They provide great knowledge and service

Report a concern   June 20, 2026 — Rated 10 out of 10 by K.Z. Eddys Bike Shop - Stow
What do you like about our products and services?

Staff was very knowledgeable and answered all of my questions! It was a wonderful buying experience and I love my new bike!!

Report a concern   June 20, 2026 — Rated 10 out of 10 by Cory Hibbard Trek Bicycle Algonquin
What do you like about our products and services?

Knowledgeable always helpful very informative and great staff

Report a concern   June 20, 2026 — Rated 10 out of 10 by Jim Meyers Trek Bicycle Cincinnati West Chester
What do you like about our products and services?

They have a great staff

Report a concern   June 20, 2026 — Rated 10 out of 10 by J.F. Trek Bicycle Barcelona Centre
¿Qué es lo que le gusta de nuestros productos y servicios?

Servicio mecánico de taller con Roger

Report a concern   June 20, 2026 — Rated 10 out of 10 by B.R. All American Bicycle Center
What do you like about our products and services?

Knowledgeable and friendly staff

Report a concern   June 20, 2026 — Rated 9 out of 10 by T.P. Trek Bicycle Grand Junction
What do you like about our products and services?

Friendly and helpful staff. Solid products

Report a concern   June 20, 2026 — Rated 10 out of 10 by Noah Peszel Trek Bicycle Wildwood
What do you like about our products and services?

A lot of electric bikes , you don't DIY put together yourself might require a talented bike mechanic for simple maintenance. Plus they have free drinks.While you wait for your bike to be repaired , which is twentieth or thirty minutes on average

Report a concern   June 20, 2026 — Rated 10 out of 10 by Michael Brown Bike Mart - Richardson
What do you like about our products and services?

Great service!

Report a concern   June 20, 2026 — Rated 10 out of 10 by N.K. Trek Bicycle Coppell
What do you like about our products and services?

Very helpful service and good products. Thanks

Report a concern   June 20, 2026 — Rated 10 out of 10 by Pamela Harvey Jax Bicycle Center - Huntington Beach
What do you like about our products and services?

Love Jax customer service being a local in HB

Report a concern   June 20, 2026 — Rated 10 out of 10 by G.A.B. Bike Shop Burkhard GmbH
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Schneller und guter Service zu definitiv anständigen Preisen.

Report a concern   June 20, 2026 — Rated 10 out of 10 by C.K. Bob's Bicycles
What do you like about our products and services?

Great customer service

Report a concern   June 20, 2026 — Rated 10 out of 10 by Cindy Misner Trek Bicycle Easton
What do you like about our products and services?

Extremely professional & knowledgeable folks! Very friendly and helpful…

Report a concern   June 20, 2026 — Rated 10 out of 10 by D.G. Phat Tire OKC
What do you like about our products and services?

The guy that helped us was extremely friendly. We knew what we wanted when we came in and he helped us very quickly and answered any questions we had.

Report a concern   June 20, 2026 — Rated 10 out of 10 by J.T. The Cyclist - Costa Mesa
What do you like about our products and services?

Friendly people, fair prices and timely completion.

Report a concern   June 20, 2026 — Rated 10 out of 10 by Andre Benoist The Bike Shop - Redding
What do you like about our products and services?

The Bike Shop goes out of their way to help you get your bike serviced and get you back on the road. They are always friendly and helpful. You really see the difference in service with a family owned and operated company. Their shop is a real gem. Trek bikes are some of the best around and they have a bunch of them to look at but they go quickly. Supporting the Bike Shop is supporting quality in our community.

Report a concern   June 20, 2026 — Rated 10 out of 10 by B.B. Lewes Cycle Sports
What do you like about our products and services?

Your team was extremely helpful in addressing repair issues and offering cost-effective solutions. The work was performed timely and at a reasonable cost. We would highly recommend your services for any bike repair issues, and will plan to be repeat customers.

Report a concern   June 20, 2026 — Rated 10 out of 10 by Rob Mcgrath Trek Bicycle Saratoga Springs
What do you like about our products and services?

Mike was very helpful and was able to find the bike I was having a hard time finding and had it delivered from Rhode Island in just over a week.

Report a concern   June 20, 2026 — Rated 10 out of 10 by L.S. Cycle Werks - Bowling Green
What do you like about our products and services?

Friendly. Assisted me with bike out of vehicle. Timely

Report a concern   June 20, 2026 — Rated 10 out of 10 by R.O. Eddys Bike Shop North Olmsted
What do you like about our products and services?

Friendly staff, great service, and variety of bicycles/accessories.

Report a concern   June 20, 2026 — Rated 10 out of 10 by C.S. Trek Bicycle Madison West
What do you like about our products and services?

Caleb was awesome in assisting me with service of my older Trek bike, going the extra mile.

Report a concern   June 20, 2026 — Rated 10 out of 10 by S.G. Ray's Bike Shop - Midland
What do you like about our products and services?

Everyone there is friendly and customer focused. My Terra trike was serviced within a week, and I was originally told it would be longer than a week. See you soon for accessories!

Report a concern   June 20, 2026 — Rated 10 out of 10 by K.R. Mostly E-Bikes
What do you like about our products and services?

ALL the guys at Mostly E-Bikes are very knowledgeable & very professional!
I would and will recommend Mostly E-Bikes to anyone!
Thanks again,
Name removed


Privacy Policy