Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 2, 2026 — Rated 10 out of 10 by D.F. Trek Bicycle Dallas Park Cities
What do you like about our products and services?

Bikes are nicely displayed, and the rep took time to explain the best option for me.

Report a concern   April 2, 2026 — Rated 10 out of 10 by C.F. South Lyon Cycle
What do you like about our products and services?

Service is really quick and everyone is very nice and helpful!

Report a concern   April 2, 2026 — Rated 10 out of 10 by F.A. Steamboat Ski and Bike Kare
What do you like about our products and services?

The expert boot fitting with Harry was excellent. Great experience all around.

Report a concern   April 2, 2026 — Rated 10 out of 10 by J.C. Wheat Ridge Cyclery
What do you like about our products and services?

I’ve never been served in a bike shop with such detail and such great explaining of how decisions are made. I believe it was Adam who served me

Report a concern   April 2, 2026 — Rated 10 out of 10 by Rush Jolly Atlanta Cycling Alpharetta
What do you like about our products and services?

Very knowledgeable very friendly, fast easy service

Report a concern   April 2, 2026 — Rated 10 out of 10 by Nate Szuniewicz Holmes Cycling and Fitness
What do you like about our products and services?

Was a great, no pressure buying expierence. I delt with 3 different staff members, all of which were knowlegable, professional, and friendly. I had to drive over 4 hours to get there but between the deal on a nice quality bike and the proffesionalism, it was worth it.

Thank you for all your help,
Nathan

Report a concern   April 2, 2026 — Rated 10 out of 10 by M.T. Outspokin Bicycles - Irmo
What do you like about our products and services?

I am very happy about products and services.

Report a concern   April 2, 2026 — Rated 10 out of 10 by Joe Alesch Phat Tire OKC
What do you like about our products and services?

Great products and excellent service. Very friendly and knowledgeable staff.

Report a concern   April 2, 2026 — Rated 10 out of 10 by R.M. Breakaway Bicycles & Fitness - Muskegon
What do you like about our products and services?

Friendly personal very informative

Report a concern   April 2, 2026 — Rated 9 out of 10 by T.S. Western Cycle Seabrook
What do you like about our products and services?

Timely, friendly thorough.

Report a concern   April 2, 2026 — Rated 10 out of 10 by K.A.B.S. Trek Bicycle Wenatchee
What do you like about our products and services?

Staff are very customer oriented and the bike tuneup was finished well before the estimated timeline.

Report a concern   April 2, 2026 — Rated 10 out of 10 by T.W. Amazing Shop
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Sehr guter Service!!!
Zuverlässig,schnell,kompetent !!
Sehr ordentlich!

Report a concern   April 2, 2026 — Rated 10 out of 10 by P.B. BikeFit
What do you like about our products and services?

Products seem to be good. Time will tell as this is my first purchase here.

Service was very good. Knowledgeable and attentive staff. Attention is paid to the details and questions answered thoroughly.

Report a concern   April 2, 2026 — Rated 10 out of 10 by S.P. Trek Bicycle Albuquerque
What do you like about our products and services?

Mike was fantastic! Great sales person and we will be back for future purchases for.

Report a concern   April 2, 2026 — Rated 10 out of 10 by B.S. Trek Bicycle Chelsea
What do you like about our products and services?

Friendly, professional, and courteous service.

Report a concern   April 2, 2026 — Rated 10 out of 10 by J.S. Bike Sport Bikes
What do you like about our products and services?

I needed a new bike seat and the team was quick provide a good solution..

I always appreciate the expertise and great service..

Report a concern   April 2, 2026 — Rated 10 out of 10 by Natalie Petit Rick's Bike Shop
What do you like about our products and services?

Nathan rocks! He was super helpful in helping me choose the right kind of bike for me and getting it fitted exactly right.

Report a concern   April 2, 2026 — Rated 10 out of 10 by D.M. Trek Bicycle Lake Oswego
What do you like about our products and services?

The staff at Lake Oswego is always friendly and so knowledgeable

Report a concern   April 2, 2026 — Rated 9 out of 10 by R.C. Brielle Cyclery
What do you like about our products and services?

Very friendly and helpful staff and the response to my request was quick. Highly recommend

Report a concern   April 2, 2026 — Rated 10 out of 10 by R.Q. Lewes Cycle Sports
What do you like about our products and services?

Great owners and good customer service. This is the shop to go to purchase a new bike or to get one serviced. I have purchased five bikes from Brian and referred family and friends to him.

Report a concern   April 2, 2026 — Rated 10 out of 10 by Ken Cole Trek Bicycle Clear Lake
What do you like about our products and services?

As soon as I walked in, the staff greeted me and asked me not only what I was there for and if they could help, but treated me as a long time customer and friend.
The staff was attentive to my needs, explained the services they would do on my bicycles and kept in touch with me through the process.
I would highly recommend anyone to stop by and visit with the staff for any cycling needs you have.

Report a concern   April 2, 2026 — Rated 10 out of 10 by K.P. Trek Bicycle Ventura
What do you like about our products and services?

The customer service from the shop in helping me pack and ship my bike cross-country was top notch.

Report a concern   April 2, 2026 — Rated 10 out of 10 by Ricky Talimongan Giant Ancaster
What do you like about our products and services?

I bought my bike last year around november and asked them if they can assemble it on March this year as I wont be able to use it over the winter. I just picked it up yesterday. Great staff, very knowledgeable, helpful and accomodating.

Report a concern   April 2, 2026 — Rated 10 out of 10 by K.K. Trek Bicycle Cobble Hill
What do you like about our products and services?

I love how helpful the staff is. Very knowledge and quick to provide guidance.

Report a concern   April 2, 2026 — Rated 10 out of 10 by B.V. Wild Rock Outfitters
What do you like about our products and services?

Always great service

Report a concern   April 2, 2026 — Rated 10 out of 10 by B.L. Velo Köbi
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Produkte sind sehr gut und Dienstleistung sei es in der Werkstatt oder im Verkauf ist einmalig.

Report a concern   April 2, 2026 — Rated 10 out of 10 by J.G. Astro Cycles
What do you like about our products and services?

What I like best is they made promises that they kept. They delivered on time.

Report a concern   April 2, 2026 — Rated 10 out of 10 by William Reynolds Trek Bicycle Cherry Hill
What do you like about our products and services?

Brought in 2 wheels to set up new for tubeless. Lawrence did a great job while I waited with great cycling conversation.

Report a concern   April 2, 2026 — Rated 10 out of 10 by Markus Horisberger B2RS Bülach
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Freundlich, kompetent, dienstleistungorientiert. Einfach prompter schneller Service. Sehr empfehlenswert, gerne wieder und besten Dank.

Report a concern   April 2, 2026 — Rated 10 out of 10 by Elizabeth Frick Longmont Bicycle Company & Front Range eBikes
What do you like about our products and services?

I needed a new helmet and am totally happy with the service I received. I needed a bit of a tweak to the helmet and they were wonderful in fitting the helmet to my head so that it is safer and more comfortable. I would not have been able to figure out how to do that myself, so I am very grateful!

The former location for the shop was on Main Street (often hard to find parking), and the current location is farther south and has great parkin.

The new store itself is large and lovely, and one employee (or owner?) brings their dog to work...such a sweet and beautiful dog.

Overall, I love the store!

Bette Frick


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