Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   June 14, 2026 — Rated 10 out of 10 by L.D. Trek Bicycle Allen
What do you like about our products and services?

I absolutely loved my transaction and bicycle I bought at Trek Allen. I fell in love with the model of bicycle, and was so happy that Trek had the color I loved discounted by $200. I am so glad I drove all the way there in order to get such a great deal on my dream bike. Thanks everyone!

Report a concern   June 14, 2026 — Rated 10 out of 10 by N.S. Trek Bicycle Champaign
What do you like about our products and services?

The staff were very knowledgeable and able to find just the right fit for me.

Report a concern   June 14, 2026 — Rated 10 out of 10 by A.B. Black and Bike Mons
What do you like about our products and services?

À l'écoute des clients , service rapide , réactivité et amabilité du personnel !

Report a concern   June 14, 2026 — Rated 10 out of 10 by K.J. Trek Bicycle Montrose
What do you like about our products and services?

The people that work there are friendly, professional and passionate about what they do.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Gregory Horbinski 2 Rivers Bicycle and Outdoor
What do you like about our products and services?

Great people great prices

Report a concern   June 14, 2026 — Rated 10 out of 10 by B.M. Trek Bicycle Cycle Loft
What do you like about our products and services?

Everyone was friendly and helpful

Report a concern   June 14, 2026 — Rated 10 out of 10 by J.T. Absolute Bikes
What do you like about our products and services?

You guys are outstanding. Friendly, knowledgeable, and proud to be a patron.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Norm Reichert Trek Bicycle Peoria
What do you like about our products and services?

Great selection and fast service if needed

Report a concern   June 14, 2026 — Rated 10 out of 10 by R.L. Gregg's Bellevue Cycle
What do you like about our products and services?

Excellent fast service

Report a concern   June 14, 2026 — Rated 10 out of 10 by Sean and Holly King Trek of CLT North
What do you like about our products and services?

Amazing service and customer assistance. The staff is always courteous and willing to help and answer any questions. Cannot recommend this store enough. 11 out of 10 stars!

Report a concern   June 14, 2026 — Rated 10 out of 10 by Patrick Thomas Trek Bicycle Lee’s Summit
What do you like about our products and services?

Jeremy was incredibly helpful during our most recent visits. He took the time to make sure our bikes were road safe, explain any needed maintenance and help us find the products we needed. We will absolutely be back!

Report a concern   June 14, 2026 — Rated 10 out of 10 by G.K. Syracuse Bicycle
What do you like about our products and services?

Quick

Report a concern   June 14, 2026 — Rated 10 out of 10 by Joseph Samus OLIVER'S CYCLE SPORTS
What do you like about our products and services?

We went in to buy my girls bikes and the sales associate that helped us was amazing. He was patient and kind as we picked through, selected and then adjusted the bike. Amazing experience!

Report a concern   June 14, 2026 — Rated 10 out of 10 by E.W. Campus Cycles - Denver
What do you like about our products and services?

Service is always great with good advice.

Report a concern   June 14, 2026 — Rated 10 out of 10 by P.K. Caledon Hills Cycling
What do you like about our products and services?

It was nice to have Erica contact me if I was still interested in a bike that I was looking for at the end of the 2025 season. Customer service is very good. I feel that if there are any future issues, Erica and her team will make sure they make it right.

Report a concern   June 14, 2026 — Rated 10 out of 10 by C.B. Wheaton's Cycle
What do you like about our products and services?

Welcoming, engaging, problem-solving
Willing to offer multiple options
Direct into the point
Friendly

Report a concern   June 14, 2026 — Rated 10 out of 10 by S.L. Cyclesmith - Halifax
What do you like about our products and services?

Excellent customer service and knowledgeable staff.

Report a concern   June 14, 2026 — Rated 10 out of 10 by M.S. North Division Bicycle
What do you like about our products and services?

Sales person was very knowledgeable and took the time with us that we needed to make a decision. Finished the sale with us, went through everything and helped with the bike rack too. It was end of the day and didn’t rush us either.

Report a concern   June 14, 2026 — Rated 10 out of 10 by J.P. 2nd Avenue Sports
What do you like about our products and services?

The services is always both helpful and friendly

Report a concern   June 14, 2026 — Rated 10 out of 10 by D.C. BikeKraft
What do you like about our products and services?

My Ebike is an essential part of my commute and livelihood, and Dakota was kind and helpful in getting my tire fixed on it, explaining what needed to be done, how to fix it, and was able to fix it while I waited, as I couldn't afford to go without my ebike. Thank you.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Tim Ernest Bike Mart - Prosper
What do you like about our products and services?

Great customer service and support in purchasing my new bike. Matthew was extremely helpful in ensuring I had the correct fit.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Mitchell Kling Trek Bicycle Pasadena
What do you like about our products and services?

service deparment is the absolute best. Remy and Chris are super knowledgeable and go above and beyond to help make things work the best the can. Humberto is incredable and helpful as well. love the shop as a whole, sean runs a great crew.

Report a concern   June 14, 2026 — Rated 10 out of 10 by J.R. Campus Cycles - Denver
What do you like about our products and services?

I liked the intentional way that the Sales Rep went about helping me find a bike that I felt suited me.
There was no pressure to pick the first bike he showed me and after several options I found one that seemed to meet my needs.
There was a nice selection of bikes to try and plenty of accessories to choose from as well.
I was very happy with my experience at campus cycles.

Report a concern   June 14, 2026 — Rated 10 out of 10 by J.S. Budget Bicycle Center
What do you like about our products and services?

knowledgeable, helpful, giving me back a cleaner and safer bike. Noticed a problem that I hadn't known about, which was important for safety, and they found a way to accommodate the change to my reach to the handlebars after the change. Parking lot was easy to use and didn't have to wait long for service.

Report a concern   June 14, 2026 — Rated 10 out of 10 by A.L. Towpath Bike
What do you like about our products and services?

Excellent products. You helped me select the best e-bike for me and helped fit it properly. Your service is easy to use and always timely. As an older rider, I feel welcome and appreciate your kind customer service.

Report a concern   June 14, 2026 — Rated 10 out of 10 by T.L. Rushmore bikes
What do you like about our products and services?

Got me right in on short notice, very good to work with.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Satish Cheepala Bike Doctor Frederick
What do you like about our products and services?

Excellent service

Report a concern   June 14, 2026 — Rated 10 out of 10 by D.C. Martin's Bicycle
What do you like about our products and services?

Prompt service, fixed what was needed. Fair pricing

Report a concern   June 14, 2026 — Rated 10 out of 10 by Daniel Weston Trek Bicycle Santa Clarita
What do you like about our products and services?

My new Trek FX+ 1 was ready within one day of purchase with all the accessories I ordered preinstalled. I love the bike and the service. Even though the bike has pedal and throttle assist, I've surprisingly gotten a lot more exercise in unassisted mode than I had on my prior human-powered bike because of the reduced pain points getting over bridges and up short but steep hills where before I had to dismount.

Report a concern   June 14, 2026 — Rated 10 out of 10 by R.T. Alf Jones Cycles
What do you like about our products and services?

Friendly and knowledgeable team, really helped me out when I was in dire need of a new bike!


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