Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 7, 2026 — Rated 10 out of 10 by Albert Ho Bicycle Habitat - Chelsea
What do you like about our products and services?

I value their honesty and transparency the most. When evaluating my bike for annual maintenance needed I was walked through each component and given an honest evaluation of its condition. At other bike shops it’s common for me to get recommended parts to be replaced or service work to be done that’s not necessary. Here I trust that unnecessary work is not being done and necessary work is being done well.

Report a concern   April 7, 2026 — Rated 10 out of 10 by Lynne Mccrann Rick's Bike Shop
What do you like about our products and services?

Pays attention to the "older" rider.
It was nice to be given the attention, even though I wasn't spending thousands of dollars. Thank you! Lynne McCrann

Report a concern   April 7, 2026 — Rated 10 out of 10 by J.S. Zum grünen Lenker
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Kompetent, freunlich und maximal kundenorientiert. DANKE Lars für die spontane Ermöglichung - immer wieder gerne!

Report a concern   April 7, 2026 — Rated 10 out of 10 by Justin Baldwin Trek Bicycle Leesburg
What do you like about our products and services?

Service and responsiveness was and always has been awesome.
Justin Baldwin

Report a concern   April 7, 2026 — Rated 10 out of 10 by R.A. Trek Bicycle Orlando College Park
What do you like about our products and services?

Prompt service and support

Report a concern   April 7, 2026 — Rated 10 out of 10 by J.W. Trek Bicycle Houston Westchase
What do you like about our products and services?

Quality products and always great service

Report a concern   April 7, 2026 — Rated 10 out of 10 by D.L. Trek Bicycle Alamo Heights
What do you like about our products and services?

Great team running the shop! Efren helped me find what I needed and get it ordered and Mario built it blazing fast! Appreciate it!!

Report a concern   April 7, 2026 — Rated 10 out of 10 by D.H. Pine Mountain Sports
What do you like about our products and services?

Nice people

Report a concern   April 7, 2026 — Rated 10 out of 10 by R.H. Mike's Bike Shop
What do you like about our products and services?

Fast service and delivery. Fair price for an excellent product that is very hard to find in Canada.

Report a concern   April 7, 2026 — Rated 10 out of 10 by T.A. Blue Ridge Cyclery
What do you like about our products and services?

Quality bikes, friendly and knowledgeable staff, efficient while making you feel like a valued customer.

Report a concern   April 7, 2026 — Rated 10 out of 10 by Mike Cannon Bike Doctor Frederick
What do you like about our products and services?

They listen and really get to know your goals and plans when it comes to bike fits and selection of accessories and equipment.

Report a concern   April 7, 2026 — Rated 10 out of 10 by Elaine Perrecone 7 Mile Cycles
What do you like about our products and services?

A large selection of bikes and very knowledgeable staff. Good and prompt service. It is always good to have a reliable bike shop nearby.

Report a concern   April 7, 2026 — Rated 10 out of 10 by A.D. Cycles Cadieux
What do you like about our products and services?

Excellent service

Report a concern   April 7, 2026 — Rated 10 out of 10 by Walter Murczek Bicycles Plus
What do you like about our products and services?

Very friendly and knowledgable staff. Excellant customer service.

Report a concern   April 7, 2026 — Rated 10 out of 10 by A.L. Trek Bicycle Barcelona Centre
¿Qué es lo que le gusta de nuestros productos y servicios?

Espectacular atención de Ignasi, en todo momento atento a lo que necesitaba y dispuesto a ayudar.

Report a concern   April 7, 2026 — Rated 10 out of 10 by P.S. Trek Bicycle Leesburg
What do you like about our products and services?

your staff and the environment! Your staff is so friendly, helpful, and welcoming. Your store is organized, clean, and I appreciate the sales!

Report a concern   April 7, 2026 — Rated 10 out of 10 by J.P. CS Sports Inc
What do you like about our products and services?

Great people, reasonably priced, awesome staff, very knowledgeable

Report a concern   April 7, 2026 — Rated 10 out of 10 by Terry Gow Mike Vaughan Ltd
What do you like about our products and services?

Excellent service from Mike and the team, overhauled my Trek gravel bike and it’s running better than ever!!!

Report a concern   April 7, 2026 — Rated 10 out of 10 by Q.D. City Bikes Midtown
What do you like about our products and services?

very good service

Report a concern   April 7, 2026 — Rated 10 out of 10 by E.P. Bicycle Centres of Everett
What do you like about our products and services?

Staff were friendly and helpful on a busy Saturday and the store had what I needed, a very small helmet for my kiddo! Also offered some free advice for the bike I already had instead of trying to upsell. I will be back for my next bike needs!

Report a concern   April 7, 2026 — Rated 10 out of 10 by D.A. Landry's Bicycles - Boston
What do you like about our products and services?

Friendly and knowledgeable!
Beautiful bikes!

Report a concern   April 7, 2026 — Rated 10 out of 10 by Bryan Coburn Main Street Cycles
What do you like about our products and services?

Personalized service and ability to backorder hard to get items. I was pleased with the helpful tips and adjustments to my bike during a fitting. It was well worth the time Bob spent explaining and coaching me through the process. The shop mechanics put on a new chain as well, feels like a new ride again! I appreciate having this shop in my home town, thank you.

Report a concern   April 7, 2026 — Rated 10 out of 10 by Lizet Lopez Trek Bicycle Coppell
What do you like about our products and services?

Very helpful and knowledgeable staff. Customer service is great!

Report a concern   April 7, 2026 — Rated 10 out of 10 by C.M. Biketopia
What do you like about our products and services?

Service was very good.

Report a concern   April 7, 2026 — Rated 9 out of 10 by Angelo Milano 7 Mile Cycles
What do you like about our products and services?

Maya was very helpful and patient with me I had a lot questions. I don’t know the tech names who is older and spoke with an accent but he was able to diagnose the problem I was having in minutes. Very happy with both people who helped me out.

Report a concern   April 7, 2026 — Rated 10 out of 10 by Santiago Mera Ceron NRC Bikes - Jurica
¿Qué es lo que le gusta de nuestros productos y servicios?

Siempre tienen lo que necesito, a buen precio y el trato es amable, adicional que el personal sabe de los productos que se tienen en tienda

Report a concern   April 7, 2026 — Rated 10 out of 10 by Jamie Monroe Bike and Soul Angola
What do you like about our products and services?

Love to have a local bicycle shop for all our needs. A place to buy and a place that repairs and has maintenance services for what you buy. The owners and people who work there are so friendly and helpful. I just bought an Aventon Pace e-bike and am having so much fun with it.
Jaymee Monroe

Report a concern   April 7, 2026 — Rated 10 out of 10 by Cassie Audette The Wheel House
What do you like about our products and services?

The guys are knowledgeable and quick to get things tuned up. Easy process for service.

Report a concern   April 7, 2026 — Rated 10 out of 10 by Patrick Wright Bob's Beach Bicycle Works - Indialantic
What do you like about our products and services?

Always great and friendly service at Bob's Bicycles.

Report a concern   April 7, 2026 — Rated 10 out of 10 by B.C. Sprockets Bicycle Shop
What do you like about our products and services?

Prompt friendly service by knowledgeable technicians


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