Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 24, 2026 — Rated 10 out of 10 by Edith Cromis Pee Dee Bicycle Myrtle beach
What do you like about our products and services?

Family owned. And from the time you walk in, you feel like family. They remember who you are which is so important. Why wouldn't you recommend them? Great customer service...awesome inventory and if they dont have it, they will tell you when its coming in. They have a great service area which make you'd feel comfortable leaving your bike there to get the service it needs. They are upfront that they wont rack you when it comes time to pay and pickup your bike. 10 plus stars and thumbs up. Thank you

Report a concern   April 24, 2026 — Rated 10 out of 10 by J.T. North Division - Hillyard Bicycle
What do you like about our products and services?

The salesman on the floor was extremely helpful and knowledgeable.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Lee Hartline Blue Ridge Cyclery Downtown
What do you like about our products and services?

Fabulous mechanics and excellent service!

Report a concern   April 24, 2026 — Rated 10 out of 10 by G.T. Bicycle Cove
What do you like about our products and services?

Knowledgeable employees

Report a concern   April 24, 2026 — Rated 10 out of 10 by Harry Heck Ridley's Cycle
What do you like about our products and services?

Knowledge and experience. Always helpful and never try to make you feel like you have to buy today. They earn your business by playing the long game.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Robert Kerrigan Trek Bicycle Olympia East
What do you like about our products and services?

I really like the fact the staff went out of their way to assist me with my problem. Also, they were very accommodating getting my part 5aken care of.

Report a concern   April 24, 2026 — Rated 10 out of 10 by L.O. The Bike Shop South
What do you like about our products and services?

Awesome customer service- as always.

Report a concern   April 24, 2026 — Rated 10 out of 10 by B.S. Action Sports
What do you like about our products and services?

Service was great!

Report a concern   April 24, 2026 — Rated 9 out of 10 by R.M. Trek Bicycle Encinitas
What do you like about our products and services?

Great service!

Report a concern   April 24, 2026 — Rated 10 out of 10 by A.B. B&S Radwerk - Saar OHG
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Die Geschwindigkeit und Zuverlässigkeit der Bearbeitung

Report a concern   April 24, 2026 — Rated 10 out of 10 by K.O. CB Cycle Works
What do you like about our products and services?

Friendly, knowledgeable staff and a wide range of high end brands / builds. Dream shop for the cream of the crop.

Report a concern   April 24, 2026 — Rated 10 out of 10 by B.M. Island Life Bikes - Ponte Vedra
What do you like about our products and services?

Very friendly folk

Report a concern   April 24, 2026 — Rated 10 out of 10 by Mark Geene Trek Bicycle Store London
What do you like about our products and services?

Always friendly, fair and knowledgeable and no BS - always recommend ppl to TREK

Report a concern   April 24, 2026 — Rated 10 out of 10 by Jen/Alan Buchanan Trek Bicycle Ardmore
What do you like about our products and services?

Trek products are always of great quality. I particularly like the customer service at the Ardmore, PA store. Even when the staff is busy working on a bike or helping another customer, they always acknowledge you when you walk into the store. Bonus that the staff is very knowledgeable and they don't try to sell you stuff that you dont need.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Lee Finlayson CycleMania
What do you like about our products and services?

Ben is a top-notch bicycle and associated gear enthusiast and salesman.
He is also quite upbeat while answering customer questions with care and detail.
I have worked with him over the phone twice and multiple times in the store.
On my second visit to the store, Ben helped me determine which of two endurance
bikes I liked would be best for me. He said that bike would be coming in before May.
On my third visit to your shop, I test-rode the 58cm Cannondale Synapse Carbon 4 red bike.
Ben made adjustments to it to make it fit me better. After a four mile test ride, I bought it!

The other sales and mechanic staff onsite are also friendly, skilled and pleasant to be around.
Although I live an hour's drive north, CycleMania is now my local bike shop!

Report a concern   April 24, 2026 — Rated 10 out of 10 by B.B. Bikes & Beyond
What do you like about our products and services?

Very friendly and helpful. Fast service and not too expensive!

Report a concern   April 24, 2026 — Rated 10 out of 10 by Ronald Silberman Trek Bicycle Newington
What do you like about our products and services?

Great customer service, knowledgeable without excessive pressure.

Report a concern   April 24, 2026 — Rated 10 out of 10 by J.D. Cycles Regis
What do you like about our products and services?

Super bon service ! Merci aux employés, j'adore mon nouveau vélo.

Report a concern   April 24, 2026 — Rated 10 out of 10 by J.S.E. Benidorm Bikes and Service
What do you like about our products and services?

Always friendly, timely and prompt. Excellent focus on trying to help me when I walk in the door, but give me space to "look around" when I need it.

Report a concern   April 24, 2026 — Rated 10 out of 10 by G.K. Trek Bicycle Cobble Hill
What do you like about our products and services?

Quick and professional service.

Report a concern   April 24, 2026 — Rated 10 out of 10 by K.E. Velo Reno
What do you like about our products and services?

Customer service

Report a concern   April 24, 2026 — Rated 10 out of 10 by Lou Schiavone Trek Bicycle Orlando Southchase
What do you like about our products and services?

Excellent service

Report a concern   April 24, 2026 — Rated 10 out of 10 by Mark Coats Trek Bicycle Highlands Ranch
What do you like about our products and services?

Love the product and all around professional staff

Report a concern   April 24, 2026 — Rated 10 out of 10 by S.R. Cranky's Bike Shop Unity Square
What do you like about our products and services?

Amazing
My bike is running so smooth,.Highly recommended.

Report a concern   April 24, 2026 — Rated 10 out of 10 by B.B. Bikes & Beyond
What do you like about our products and services?

Very helpful & knowledgeable people to provide assistance and offer suggestions. Wide assortment of bikes to choose from.

Report a concern   April 24, 2026 — Rated 10 out of 10 by J.H. Trek Bicycle Store - Middletown
What do you like about our products and services?

Prompt service

Report a concern   April 24, 2026 — Rated 10 out of 10 by A.L. Ridley's Cycle
What do you like about our products and services?

Ridley’s has always been a reliable user-friendly cyclist institution. Their seasonal services and Repair team has been exceptional! Thanks for many years of high-end performance!

Report a concern   April 24, 2026 — Rated 9 out of 10 by R.S. Brielle Cyclery
What do you like about our products and services?

Great people to deal with on all aspects of cycling. We have bought Treks and accessories over the years and trust their recommendations. My only complaint is that when you bring in a bike/trike/cycle for repairs you do not get a statement of work performed only a total owed.

Report a concern   April 24, 2026 — Rated 10 out of 10 by H.P. The Bicycle Outfitter
What do you like about our products and services?

Helpful sales folks

Report a concern   April 24, 2026 — Rated 10 out of 10 by B.T. The Bike Doctor
What do you like about our products and services?

Prompt, knowledgeable service. A pleasure to deal with at the service counter.


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