What our clients think of us!

I had asked for consistent cleaning personnel and each visit there is a new person. I do not feel comfortable having so many people coming in my home. And the timing varies each visit. One visit, a one the cleaning personnel had to leave early and was picked up by her creepy appearing friend whom was driving this black beat up vehicle, which made me uncomfortable. And several of the workers smoke and reek of smoke upon entering the house. And the cleaning prior Christmas, the upstairs bathroom did not appear to have touched. Unfortunately, to exit out of the contract, I will have to pay a high fee to do so. Therefore, I feel trapped in this contract. Although the house is clean and I understand people work hard to make a living, yet would prefer a more professional service. I regret being locked into this contract.

Attention to detail is lacking.

Very happy with all products. Nancy"s working habit is the best.

Excellent service
Friendly staff

Eliza and Melissa (who we have had in the past) are doing a very good job.

Give one last look around to make sure you haven't missed anything, including mirrors and window sills.

The girls who cleaned our house were nice and professional. I spent over $400 and there were rugs not vacuumed, blinds not dusted and trash not emp

I very much like Kiley and Sami when they work together because they make a great team and my house looks and feels nice and clean when they're done. Kiley has come to my house longer and she does a great job.

The last two cleaning have been much better and detail oriented however I would need more consistency before recommending with a higher score.

Cleanliness and fresh smell.

Pay more attention to detail, ceiling fan blades, lamps, etc.

It is a good service for the price. But a bit slapdash. The mirrors and glass actually is worse after a visit--it is obvious they've been sprayed but are all smeary. And cleaning things are left out, other things moved to odd places. But I am satisfied.

Every time I come home after the Merry Maids have been there I am so happy. They have made my two bedroom apartment sparkle. Everything is in order and they leave a nice note. I love what they do and consider them a blessing!
Kathy Last name removed

There is consistency in providing schedules cleaning. No cancellations. I do miss the clean smell of a product that was used on floors though. Current is ? Odorless.

The services are fine, the follow-ups when I request something special are good, and I like MM's flexibility if I need service on a different day, as well as the calls to alert me as to when the 'window' for cleaning will be.

Wash dishes,

always happy

The cleaning is only oK. It could be more thorough. Things are clean but not sparkly clean. For the price, it should be more noticeable.

When I filled out my last survey, I was not happy with the Office Staff or the Service and stated I wouldn't recommend Merry Maids. However, Melissa contacted me and has worked very hard to improve the cleaning services. She sent Liza who is amazing and so easy to deal with. On Liza's first visit she spent almost 4 hours cleaning and admitted a lot was missed from previous cleaners, especially in my upstairs bathroom!

Last week Liza was back and once again did an outstanding job! Also, Melissa was kind enough to come to my home again to make sure I was satisfied. I love dealing with Melissa and Liza, the rest of the staff not so much, that is the reason my score is an 8.

I was impressed with Melissa's quick turn around in recommending the best cleaner for my home. Merry Maids should recognize Melissa and Liza for going above and beyond. Thank you! Name removed

Thank you for cleaning my daughters house. She did say that there were some areas in kitchen and basement that were not clean. This first clean was suppose to be deep clean. Thanks for your attention. Marcie Last name removed

While overall the house was clean, there were several oversights that left me disappointed.
* Floors had been mopped, but there were still spots with stuck on stuff that wasn't scrubbed/removed.
* I found items under a couch that indicated it hadn't been vacuummed under.
* The grate on the front/bottom of the fridge hadn't been dusted or wiped clean.
* While 2 sections of the kitchen counters had items moved and the counters wiped underneath, there was a section where it was missed.
* The bottom of the hutch hadn't been dusted.
* The legs of the dining room table hadn't been dusted.

Essentially, a number of things down low were missed.

Kitchen and bathroom were much cleaner than I can get them with the products I use. It was relatively easy to schedule and the team came on time.

The women were timely, professional and cleaned extremely well. I will use them again.

Great attention to deal!

Service has been inconsistent, and rather frustrating as of late. I've already expressed my concerns over the phone & customer service has been fantastic - no complaints there.

I hope with the change of our team for our next cleaning & beyond, we'll experience consistent, thorough cleaning each and every visit. Our last visit was highly disappointing, after asking to specifically address floors & showers, the hardwood floors were only vaccumed, not washed, leaving spots where spills were still untouched. The showers weren't even touched (washclothes left on the floor & nothing on the shelves removed to clean the shelves). And only a couple tables were dusted throughout the house. The sofa table in back of the sofa had a film of dust on it.

Bottomline, I need a service that I don't need to check each time to ensure quality. I feel we treat our cleaners very well, tipping often & well, and I think we were taken advantage of with this past team. I'm looking forward to Friday's cleaning & hope we return to consistent, thorough cleanings each week.

Colleen is our primary Merry Maid with an occasional helper.
She is very good and thorough and a pleasure.

Any clorox/lysol based products for use on any fixture and floor in the bathrooms is good.

We try not to be here so an input for an eta that morning is most helpful.

I do not wish my name to be published but would be ok with the town (Duxbury).

It was awful. It barely looked like the house was cleaned. I'm not one to complain but my wife is so dissappointed with the service she insisted I say something. And she has a good point. For the $300+ dollars I spent I expected much more. Everything that was cleaned looked like it was rushed. Like they were trying to get in an out. I even found dirty pink merry maid rags laying around the house. Not a single window was cleaned, which they should have been for the amount of money I spent. I had to revacuum my living room. The corner of my dining room still had tumble weeds of dog hair in them. The bathrooms were fine, but other than that I am very dissappointed. To the point where I feel obligated to tell people not to use your service

Following the cleaning done by Merry Maids on the post construction site, I personally had to wipe down the entire border of the premises. There was dust left on many surfaces and along edges of walls, prints left on the glass, and remnants left behind after vacuuming. I was utterly disappointed and frustrated that I needed to pick up the slack on site. I genuinely believe I should be reimbursed for the time spent on this half-done job.

The Merry Maid team of Patti and Paul provide outstanding cleaning services. We value their professionalism and trustworthiness. We are completely satisfied and give the highest recommendation to this team and to Merry Maids!

Very very thorough clean up.