ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
4402 S. Danville
Abilene
TX 79605
United States
  • Phone: (325) 692-1892

Average rating: 9.3 out of 10 based on 561 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 17, 2013 — Rated 9 out of 10 by K.F. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

You did a good job on the carpets and your technician was knowledgeable and personable.

Report a concern   December 14, 2013 — Rated 10 out of 10 by R.J. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

On time, efficient, cooperative

Report a concern   December 10, 2013 — Rated 4 out of 10 by G.D.L. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
How did we disappoint you and what can we do to make things right?

I wanted my whole bedroom deep cleaned but no one ask me or gave me an estimate. They just cleaned at the traffic area. You did a great job on the ranch a couple of years ago, but everything went wrong this time. Thanks for asking for feedback amd hopefully that was just a bad day for your workers.

Response from ServiceMaster A-Town/Hi-Tech Cleaning & Restoration:

Genieva,

I'm so sorry over all of the confusion on your job. I have nothing to say except I'm sorry. You have been a good customer for a long time and hope you will let us have an other chance to show we are not bumbling idiots.
Gary Glenn

Report a concern   December 9, 2013 — Rated 10 out of 10 by L.G. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

The service man was very professional. Was early for appointment. All carpet was cleaned as advertised. Carpet was dry after only a few hours. Cleaning solution smelled great.

Report a concern   December 6, 2013 — Rated 10 out of 10 by G.M. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Always very professional while in my home. And my do a great job on my carpets!

Report a concern   December 5, 2013 — Rated 10 out of 10 by K.W. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

It was easy to get a time that worked for us and the cleaning was do in a quick manner and they did an awesome job.

Report a concern   December 4, 2013 — Rated 10 out of 10 by E.S. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Good service and such nice people to talk to

Report a concern   December 3, 2013 — Rated 10 out of 10 by G.O.D.G. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Awesome people and very professional

Report a concern   November 27, 2013 — Rated 8 out of 10 by M.R. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What could we do to improve?

Work a bit harder to get stains out of carpet the first time. The tech had to come back a second time to get out some stains.

Report a concern   November 26, 2013 — Rated 3 out of 10 by M.B. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
How did we disappoint you and what can we do to make things right?

The service person was very very nice. The carpet felt filmy after and took near 36 hours to not feel wet to the touch. Also it continued to look dirty. The indentions in the carpet did not come out and all of the nap continued to stay flattened. I understand the carpet was old and I was prepared for less than perfect result because of this, but I rented a home cleaner and got almost all of the results I felt were lacking from your service. Also I did another house that had not had the carpets cleaned in at least 3 years and my water was more clean in that house than the one cleaned two days prior. I am not trying to be harsh or rude, but just felt like honest feedback is important. I did not complain at the time because I figured the equipment was unable to do better than it just had. You were able to removed the smoke smell and that was wonderful!

Report a concern   November 25, 2013 — Rated 10 out of 10 by R.M.M. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

easy to work with, prompt, and effiecient

Report a concern   November 25, 2013 — Rated 10 out of 10 by G.H. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

You try hard to please.

Report a concern   November 24, 2013 — Rated 10 out of 10 by B.S. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Tim did a great job on the carpets. He was friendly, and explained everything very well.

Report a concern   November 21, 2013 — Rated 9 out of 10 by A.C. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Quick & professional

Report a concern   November 19, 2013 — Rated 10 out of 10 by J.B. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

employees were efficient, thorough, helpful ad courteous. Good cleaning, a little expensive for the area rug, but made up for it with the Groupon for the rugs!

Report a concern   November 19, 2013 — Rated 10 out of 10 by L.L. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Loved the Groupon and the tech who came out was great at explaining and doing his job.

Report a concern   November 17, 2013 — Rated 10 out of 10 by B.O.C.W. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Good results and polite, professional employee that was sent to my home.

Report a concern   November 12, 2013 — Rated 10 out of 10 by C.R. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

efficient and economical

Report a concern   November 12, 2013 — Rated 10 out of 10 by K.G. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

The technition was so professional and knowledgable and he did a wonderful job. The customer service aspect was the thing I liked the most. He did not leave until he was sure I was satisfied. He went above and beyond to do a wonderful job!

Report a concern   November 6, 2013 — Rated 10 out of 10 by T.C. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Marsha did an awesome job cleaning the carpet in my daughter's car. The seats look a lot better than what they did before she cleaned the them. The bad odor that was in the car prior to the cleaning is now gone.

Report a concern   November 6, 2013 — Rated 10 out of 10 by T.B. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

I did not have to do it myself! The young man that did the cleaning was very nice and polite.
His name was Gary. When I have it cleaned again I would like for him to come back and do it.
Thank you

Report a concern   November 5, 2013 — Rated 10 out of 10 by L.D. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

I had my carpet stretched where it had buckled up in places. My serviceman, Denise, was excellent! He did a wonderful job, had a wonderful personality and cleaned up his mess better than I could have done!

Report a concern   November 5, 2013 — Rated 10 out of 10 by D.B. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Technicians were very knowledgeable and efficienth.

Report a concern   November 5, 2013 — Rated 10 out of 10 by K.M. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

You tried very hard to take care of my pet problems and everyone was very friendly.

Report a concern   October 31, 2013 — Rated 10 out of 10 by B.L. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Speed and flexibility.

Report a concern   October 30, 2013 — Rated 10 out of 10 by C.W. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

TIM WAS VERY NICE AND PROFESSIONAL.

Report a concern   October 28, 2013 — Rated 10 out of 10 by J.O.J.B. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Professional, prompt, friendly

Report a concern   October 23, 2013 — Rated 9 out of 10 by K.B. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

very polite people..

Report a concern   October 22, 2013 — Rated 10 out of 10 by C.O.T.P. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Tech is always friendly, careful and professional, carpet isn't extremely wet after cleaning and dries within a few hours, the floor looks GREAT - practically new - after cleaning, and coupons and special promotions make it affordable to clean my carpet regularly.

Report a concern   October 21, 2013 — Rated 10 out of 10 by J.O.G.D. ServiceMaster A-Town/Hi-Tech Cleaning & Restoration
What do you like about our residential cleaning services?

Not only did he call to say he was running a few minutes late (which was only a few minutes) he was so friendly and truthful about carpet. I appreciated how hard he worked on the job. Thank you so much.


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