based on 9469 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Both my wife and I got sick from eating the nachos and wings there.
You're charging WAY too much for tea and soft drinks.
The Buffalo chicken strips and French fries are very good. The location and parking is convenient and the pricing is reasonable. Also, the staff is attentive and efficient.
Good food and service:
Good food, good prices and good service
Love the carrots!
Both great foood and great service!!
Food and service was excellent!
Good food and service
Marissa's lemondrop martini - perfection... My order of 10 extra crispy flats perfect - hot food!!
Have I mentioned having Marissa as our server??
ONLY downside - not having Diet Dr Pepper as a soda choice...but you cannot blame that on Marissa....
The food is always delicious and the waitstaff are excellent.
The food and service is always good. Hopefully you get your liquor license issue fixed quickly.
Food is great and the employees are so polite
Staff was very friendly and food was excellent.
Had a pickup order and it was exactly what we ordered.
Great food and good service.
Food is always delicious and the service is great.
Sometimes the wings are very salty (especially the lemon pepper) and could turn down the seasoning a little. Also I feel like the basket of fries that you purchase now for take out is very limited and not much at all especially for $8.99 a basket.
We have been a customer for years and years, but we just noticed the past few times we’ve been there…. for example when we order a basket of the chips or the fries, there’s much less than there used to be. The same way for the carrots and celery, smaller amounts than in the past. Also, a lot of times the wings are being overcooked and seems like they’ve just been laying around for a long time.
When the wings are made, make sure the sauce is on the wings. I ordered 100 wings on Saturday and they were split into 4 containers. Each of 4 containers had all the sauce at the bottom of the container and it was difficult to get to the sauce until you got through half the wings.
The wings are great when the sauce is on them. I use to love East Coast Wings but may have to just go somewhere else since their prices have gone through the roof and their food and the way it is delivered is just not worth the price.
The Bartender was very nice and had great recommendation’s.
Making sure yall are satisfying customer needs when they ask for something
It was my first visit and I was very disappointed. I really wanted to like y'all, too because Manassas doesn't have the greatest wing restaurants.
I ordered 25 wings, all hot, all extra crispy, 3 flavors. I ordered online, but I had to call the restaurant to figure out how to order a traditional buffalo flavor because none of the many many flavors on your menu sound anything like buffalo and that's what my son likes. I was advised to select hot index with no flavor and was assured it would be like Frank's red hot all over those wings. They weren't very saucy, but they did have some flavor. None of the wings were crispy - they were rubbery and I even questioned if some were completely done. None of the wings were hot at all. At. All. The veggie sticks were so small/few they could have fit in a child's hand. The fries were limp and flexible. The fried pickles were greasy and cool. The chips were probably done right, but I personally prefer them not cut so thin and not cooked to brittle.
I arrived 5 mins before my ready time and was told my order was being bagged up. I wasn't handed my order for almost 30 more minutes.
I'm not sure what happened. I didn't even get an apology. Also, kitchen staff repeatedly came out to the host station in dirty aprons while I was waiting.
I was left with a very solid impression that this restaurant or maybe this entire chain is not being managed professionally. It doesn't take a stretch of the imagination to wonder if the food is being prepared safely.
I would love to think this was a one off experience - an off night. But why should I risk coming back after an experience like that? Would you?
Great food, great service, and great beer prices
I make pick up orders often and have found that no one answers the phone. I cannot make these on my phone as I live in a rural area and about 15 miles from Hickory NC. I have told them these regularly when I go in, place an order and have to wait on it.
Also, I often find when I return home some things are missing, such as carrots & celery, range dressing or other things. Many times in a rush or if the restaurant is very busy, I do not get a chance to check my order. If I order a drink, I usually have to remind them of that and wait again when they bring my order out. The service is just not as good as it once was and I'm not sure the problem.
Great customer service-friendly staff, order completed in a timely manner and food was delicious.
Tess is awesome!
Paid .99 for saucy. They were the driest wings I’ve ever received. For the upcharge, even if kitchen didn’t want to make the box swim, give me a cup on the side so I can drown them at home. Had to add my plain old hot sauce. It certainly wasn’t the signature sauce I visit your store for. It’s really too bad too because the wings were cooked perfectly extra crispy. Disappointing as the restaurant was not busy.
Good food and good people
Great bartender/waiter. Wings were excellent!! Great atmosphere! You need a sign saying you are open because it looks closed from the outside! You need new tables!!