based on 3454 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I placed a togo pickup order. This is the 3rd time in a row I've ordered cheese and bacon on my fries and did not receive it. I advised the host and they stated the cheese and bacon was in my brown bag. I opened the bag to show them I did not have cheese or bacon but only ranch sauce. They said they'd get it. Another party walked in so they began helping them to be seated. Then another party walked in while they were seating the previous party. Once back to the host stand they helped them be seated. Meanwhile two other people came there to pick up their togo orders. Both of them had issues with missing items they had to explain to the host as well. I waited there in line for 10 minutes before receiving a cup of bacon bits and cheese. This is frustrating because it's a continuous issue and that I felt my issue wasn't being addressed in a timely manner. I also looked at the kitchens ticket stapled below my customer ticket on the bag. I figured it may be an odd format that makes it hard to read the modifications to my side of fries. It was very easy to read so I don't understand why these accuracy issues keep occuring. I also pay close to 10 dollars for an appetizer of fried pickles and got a very small portion. This was the straw that broke the camel's back for me. I will no longer do business with this establishment.
Food was good. My only complaint is missing items: side to the kid's meal & carrots with the wings. I know that I should check my order before leaving the restaurant, but it's kinda awkward going through your order while standing at the bar.
Fresh food, good presentation
Great atmosphere, fantastic food an amazing absolutely sweet server!
The costumer service and the experience with flavors it’s amazing
Wings tasted great, food was ready on time.
Food always good, and friendly service
Excellent food and customer service. Outstanding waitress.
Great food and service.
love it
Im never disappointed at East Coast Wings. Everything is delicious! But the last time I was there the avocado was like Rubber. That won't deter me from coming back. I love East Coast Wings.
Great food & excellent service
Great variety of wings
Food was great. Ready to pickup when we arrived.
You need to double check the orders. I got home with my online order that I picked up and opened it to find that you gave me the wrong order. The ticket was correct but what was in the bag was not. Fortunately I live close by and was able to go back and you prepared a new order for me but it was very inconvenient.
Great food and wonderful service
Enjoyed food great service. Will go back
Bring back cups and bowls of chili. Add baked potatoes. Offer NA beer. I would be more inclined to go there during the week if opened till at least 10. Preferably 11 every night
I usually travel on lunch to the peters creek location which is out my work path for service. Today I went to country club location. I was not by associate who wasn't familiar with $5 off coupon with survey. They went and ask manager and he denied the coupon. I explained that I would pay the price it wasn't a problem but $5 off was made a big issue. At peters creek location I have no problem.
Quick service, friendly staff
Awesome food and great service!!!!
We went Monday night for wing night. We both had boneless wings. So disappointed. I used to work for one of the partners of this restaurant, so I know EC gets there food from US Foods. Someone needs to look into the boneless wings from them. Sure they were huge, but for the most part the boneless chicken wings were breading. There was little to no chicken in them at all. Unless something changes I doubt I will get boneless wings again.
missing items from order
Our food was great and so was our server.
This should be a great restaurant for the area but service is always awful (great staff just no urgency or enough people ever) and the food is inconsistent.
Great waitress very friendly & fast on her feet
The food was excellent, as was the service! Just wonderful!
The wings were nice and warm. Yje meat was tender and that sauce...out of this world awesome!
Friendly cashier and excellent food!
The server Sky