based on 6783 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team is so helpful and always excited to see when customers have earned perks through your reward program. I used my birthday bucks recently and the entire staff wished me a happy birthday. Little things like that go a long way for customer service.
Number of Choices of wing, beer, and cocktail varieties.
I called in two oders for pick up. Both oders were prepared wrong. We had to wait for the correct orders to be prepared.
We were limited on time which is the reason we called in the orders.
The manager offered a discount on one irder but nothing for the second order.
It was such an inconvenience.
I think that ECW should offer something for the inconvenience.
Nothing
I ordered 15 wings with no sauce via call in, upon arrival I found wings were completely covered in sauce. They remade the wings but should have been compensated for my wait.
Great staff and great food !!
Good food n service
Nice staff
Great Food, and wait staff.
Waitress was extremely nice and friendly. Good food also.
Food is always great. Service is friendly and attentive.
The customer service is received for a to-go order was incredible :)
The service was slow, there was 1 waitress for all of the bar area
Great food service is always great!
Excellent customer service
Each experience is getting better and better.
Consistency on cooking and flavoring.
Great atmosphere. Friendly employees. Great food!!!
Very good service
Love the food and the service staff is fast and courteous
The food is awesome! I love the grilled buffalo chicken salad and I add grilled shrimp....extra hot sauce! Can we say yum? 😁
Love EC wings
Great employees. Great food.
Service
Consistently good
Food
The atmosphere and the food is great. A little pricey but worth it.
We went to lunch at this restaurant and were highly disappointed in the cleanliness, service and food at this location. First the table and seats that they sat us at were dirty, had to find someone to wipe them down because the person who seated us didn’t notice, dirty tables behind us too. The waitress didn’t get our drink order right, how hard is half/half tea and water with lemon? The lettuce in the salad didn’t look very fresh, our wings were barely warm but after waiting for 1 hour for them we ate them since we were hungry. Mine didn’t have the sauce I wanted buffalo mild and my wife’s didn’t look like a cajun black/blue mostly wings with some water down blue cheese sauce on them. Since we had ordered them extra crispy they should have been hot, they tasted like they had been sitting out for a while. Waitress rarely checked on us then when we got ready to go and I paid the bill, the waitress kept the change part of my money and gave me the bills. When I pay I want all my change back, if I choose to tip I will but it should not assumed that they get to keep loose change automatically. Wonder if this is common practice at this location. I frequent another location up at Northlake and I never have any issue with them. Their food and service is GREAT. But we won’t be back. I always brag to my wife about East Coast Wings but not this Steele Creek location.
Friendly staff. Consistent service. Great food.
Order was correct.