Zerorez Spokane
13110 E. Indiana Ave. #1
Spokane Valley
WA 99216
United States

Client Testimonials

Report a concern   November 9, 2017 — Rated 10 out of 10 by P.D. Zerorez Spokane
What do you like about our products and services?

I was very pleased with the work that Patrick did on our carpets and furniture yesterday. It was a big job and he did a great one. I noticed this time there was a blue tarp placed in front of the open door. One of those things that I said, why didn't I think of that? haha. But it was nice that all the warm air in my home was not going outside. I was glad to see Patrick wearing shoe covers. Other companies wear shoes on the clean carpet. I think that is a great policy to have shoe covers.

My only complaint would be that the carpets were quite wet when he left. More so than usual. There were still areas that were damp at 10:00 last night. We had all baseboard heaters on, pellet stove on downstairs and 3 oscillating fans.

But all in all, I will still use Zerorez and ask for Patrick every time

Thank you
First name removed

Response from Zerorez Spokane:

Thank you for the valuable feedback Patti. So sorry to hear that the carpets were a bit over saturated though. I will have Patrick check to ensure his equipment is functioning at full capacity. We appreciate your loyalty.

Report a concern   November 9, 2017 — Rated 10 out of 10 by S.M. Zerorez Spokane
What do you like about our products and services?

I like how fast and efficient the technicians are as well as their personability. They're always Pleasant to work with. Are carpets dry quickly and look very nice when they're done.

Response from Zerorez Spokane:

Thank you for letting us know Shirley. I will share your comments with the team.

Report a concern   November 9, 2017 — Rated 10 out of 10 by D.C.H. Zerorez Spokane
What do you like about our products and services?

The service is always great. The product is exceptional, the carpets always look so clean after cleaning. We had the protective coating put down this time, so will be waiting to see how it does.

Response from Zerorez Spokane:

Thank you Dale and Carolyn, we appreciate your loyalty.

Report a concern   November 9, 2017 — Rated 10 out of 10 by B.P. Zerorez Spokane
What do you like about our products and services?

First I got the appointment and time that I requested when I called for an appointment to have
my carpets cleaned. The young man, James Brown, called before coming and was on time,
was very helpful when explaining my options. When I told him what I wanted he got right to
work and did a fantastic job in a short time, asked me to look at the job before putting on the
protection, then went about it and got it done. And my carpets look 100% cleaner and better
than new. I am very pleased with Zerorez. The job was professionally and well done
and I will .recommend Zerorez to anyone. The price was right too, for that I am greatful.
Bea Last name removed, Spokane, WA

Response from Zerorez Spokane:

Thank you for the wonderful review Beverly. We appreciate the kind words and recommendation. I will share your comments with James.

Report a concern   November 9, 2017 — Rated 10 out of 10 by G.K. Zerorez Spokane
What do you like about our products and services?

I have already done my survey for zerorez. I am very pleased with the service. However, if I am continually asked to take more surveys regarding my experience I will have to lower my ratings of this company significantly.

Good day.

Response from Zerorez Spokane:

Thank you Greg, I am not certain why you are getting more than on survey request, but I will look into it and get that fixed. Sorry to have been a nuisance.

Report a concern   November 9, 2017 — Rated 10 out of 10 by K.H. Zerorez Spokane
What do you like about our products and services?

Technicians were friendly and very efficient.

Report a concern   November 8, 2017 — Rated 10 out of 10 by R.S. Zerorez Spokane
What do you like about our products and services?

The thing Ilike the most is the gentleman, Nick, who did my rug.

Report a concern   November 8, 2017 — Rated 10 out of 10 by T.W. Zerorez Spokane
What do you like about our products and services?

Very efficient and through work. Our carpets look like new again and are so clean

Response from Zerorez Spokane:

That's what we love to hear Tracy, thank you.

Report a concern   November 8, 2017 — Rated 10 out of 10 by I.B. Zerorez Spokane
What do you like about our products and services?

Competent, friendly, helpful cleaners. Great results on a stained, wool carpet (they are all gone). Only downside is it is hard to get an appointment way out here - 40 or 50 miles away from town. But worth it!!

Response from Zerorez Spokane:

Thank you very much Iris, we appreciate you patiently waiting for us to make it out to you.

Report a concern   November 8, 2017 — Rated 10 out of 10 by P.M. Zerorez Spokane
What do you like about our products and services?

The job was well-done, and the worker was polite and friendly. Thank you. Bud and Patsy Last name removed.

Response from Zerorez Spokane:

We appreciate the kind words Bud and Pat, thank you.

Report a concern   November 8, 2017 — Rated 10 out of 10 by L.M. Zerorez Spokane
What do you like about our products and services?

Had never had ducts cleaned so was truly surprised at what this service does, it's amazing. The technician who performed the service was so knowledgeable and very professional and answered all our questions without hesitation. We are super pleased and will certainly recommend you to other folks and definitely use your services again!

Response from Zerorez Spokane:

That is so wonderful to hear Elizabeth. We appreciate you and the recommendations. I will share your kind words with Corey.

Report a concern   November 7, 2017 — Rated 10 out of 10 by G.V. Zerorez Spokane
What do you like about our products and services?

Very efficient method for cleaning carpets. The technician was knowledable and helpful. We thought he was a good worker. Also, customer service representatives on the phone were very curteous. We've had Zeroez clean our carpets in the past so naturally you were the first company that came to mind.

Response from Zerorez Spokane:

That's awesome Georgi, thank you. We appreciate your loyalty.

Report a concern   November 7, 2017 — Rated 10 out of 10 by C.K. Zerorez Spokane
What do you like about our products and services?

My carpet looks new and Chad and Jake got all the stains out!! Yeah!!
The guys were very affection. Just wished they'd Called instead of text me they were on their way from my neighbor down the road. They were running ahead of schedule.

Response from Zerorez Spokane:

Thank you for the feedback Carol. I will pass the kudos along to Chad and Jake.

Report a concern   November 7, 2017 — Rated 10 out of 10 by R.C. Zerorez Spokane
What do you like about our products and services?

I liked the detailed cleaning and the products they use. The house smells so nice after they leave. They are doing a very thorough job! We are not calling anyone else but them!

Response from Zerorez Spokane:

Thank you so much Ruxandra, we appreciate the loyalty.

Report a concern   November 7, 2017 — Rated 10 out of 10 by L.L. Zerorez Spokane
What do you like about our products and services?

The Zerorez guys were very friendly and professional. They worked quickly and efficiently and they asked us to take a look at the finished areas to confirm that we were happy with the results.

Response from Zerorez Spokane:

Thank you for the feedback Jamie and Lori, we appreciate it. I will share the kudos with your techs.

Report a concern   November 6, 2017 — Rated 9 out of 10 by B.B. Zerorez Spokane
What do you like about our products and services?

They did a great job. Floors look great and chairs are amazing as well. Good Job. Very nice guys they went out of their way. I would definitely use them again.

Response from Zerorez Spokane:

Thank you for that Bree, we appreciate you spending the time to give us feedback. I will share your comments with your techs.

Report a concern   November 6, 2017 — Rated 10 out of 10 by R.J. Zerorez Spokane
What do you like about our products and services?

Jordan worked very hard and had a very pleasant personality. The job was completed without ant problems. Jordan is a very good representative of your company. Thanks

Response from Zerorez Spokane:

Thank you for the feedback Rick. I will pass along your kudos to Jordan.

Report a concern   November 6, 2017 — Rated 10 out of 10 by L.G. Zerorez Spokane
What do you like about our products and services?

We are very impressed with your service. Your technician was a pleasure to work with.

Response from Zerorez Spokane:

Thank you for the kind words Lily. I will pass along your comments to Jose.

Report a concern   November 5, 2017 — Rated 10 out of 10 by N.V. Zerorez Spokane
What do you like about our products and services?

No soap ion cleaner

Response from Zerorez Spokane:

Thank you very much Nancy.

Report a concern   November 5, 2017 — Rated 10 out of 10 by S.C. Zerorez Spokane
What do you like about our products and services?

The technician was very friendly and polite!

Thank you!

Response from Zerorez Spokane:

Thank you Shawn, we appreciate the feedback.

Report a concern   November 5, 2017 — Rated 10 out of 10 by J.H. Zerorez Spokane
What do you like about our products and services?

Friendly, helpful servicemen

Response from Zerorez Spokane:

Thank you for sharing your opinion with us Janna. I will pass along the kudos to your techs.

Report a concern   November 5, 2017 — Rated 10 out of 10 by D.S.R. Zerorez Spokane
What do you like about our products and services?

The dingy old carpet and stairs look like new....... and it smells good too! Thanks Zerorez for many years of excellent,on time, courteous service.

Name removed

Response from Zerorez Spokane:

Thank you Dale & Sandy, we appreciate the feedback and your loyalty.

Report a concern   November 4, 2017 — Rated 10 out of 10 by M.H. Zerorez Spokane
What do you like about our products and services?

Great service. Work performed quickly and professionally. Stan and Zach were very friendly. Will definitely use ZeroRez again. Keep up the good work.

Response from Zerorez Spokane:

Thank you for the kudos Mike, I will share them with Stan and Zach

Report a concern   November 3, 2017 — Rated 10 out of 10 by C.L. Zerorez Spokane
What do you like about our products and services?

The product does the job and the service is always very good.

Response from Zerorez Spokane:

Thank you for that and your loyalty Connie.

Report a concern   November 3, 2017 — Rated 10 out of 10 by S.B. Zerorez Spokane
What do you like about our products and services?

Josh was very user friendly and professional! He asked me if everything was to my/our liking. Important!

Response from Zerorez Spokane:

Thank you for the valuable feedback Sylvia. I will pass the kudos on to Josh.

Report a concern   November 3, 2017 — Rated 10 out of 10 by D.L. Zerorez Spokane
What do you like about our products and services?

It went really well

Response from Zerorez Spokane:

Glad to hear that Dave, thank you for the feedback.

Report a concern   November 3, 2017 — Rated 10 out of 10 by V.S. Zerorez Spokane
What do you like about our products and services?

I like how friendly the employees are. I really like how they let me know almost exactly when they'll arrive. My carpets always look so nice and clean when they are done.

Response from Zerorez Spokane:

Thank you for the kind words Vicki, I will share your comments with the team.

Report a concern   November 3, 2017 — Rated 10 out of 10 by T.B. Zerorez Spokane
What do you like about our products and services?

Pet friendly products.

Response from Zerorez Spokane:

Thank you for the awesome score Tricia, we love it.

Report a concern   November 3, 2017 — Rated 10 out of 10 by M.O.D. Zerorez Spokane
What do you like about our products and services?

Your crew was on time and out of the house within 1/2 hr with the job completed to my satisfaction!

Response from Zerorez Spokane:

That's awesome Marlene! Thank you for the feedback.

Report a concern   November 3, 2017 — Rated 10 out of 10 by C.S. Zerorez Spokane
What do you like about our products and services?

Courteous, prompt and professional!

Response from Zerorez Spokane:

We thank you very much Carolyn.


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