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31545 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was so impressed with the carpet cleaning I had done the week earlier that I had Zerorez come back the next week and clean my tile floor and reseal the grout. I wasn't disappointed! the techs were again helpful and worked really hard to make sure that I was very pleased with the end results.
The carpet cleaning was the best that I have EVER had and it really dried quickly. I appreciated Daniel (the tech) who came to work on them. He was so careful and thorough - impressive. I will definitely hire your company in the future and have already mentioned the fabulous cleaning to friends.
Really clean carpets. Not crunchy "clean" carpets!
Very efficient and knowledgeable. Everything dried quickly, so we were not out of service long.
There is a large yellow stain on my carpet that was not there before your workers cleaned my carpet and sofa. I am wondering if they spilled the cleaner. I would like you to take care of it.
I also asked for the protectant for my sofa and chair and it was not done, but I feel I was charged for it. Also the color on my sofa and chair is no longer uniform and very wrinkled.
I would like an itemized list of the things that were done. The bill was much higher than i expected.
I have to say I am disappointed with this visit in comparison to the one before.
I was impressed with how knowledgeable and friendly your service men were. I also liked how clean the carpets came with out using any chemical.
Clean reliable work! Great service techs
Friendly, thorough, informative. Did a wonderful job.
Seemed expensive. Like bait and switch expensive. We could only afford to have 1/2 the planned areas cleaned because you were not up front with your pricing.
Fast, efficient, and my carpets look great when you leave and I can put my furniture back the same.
Clear and timely communication well before the appointment day and time expected to arrive. Informative associate arrived at the door with the ability to provide information as to what he was doing vs. deferring any questions with "I don't know" or to ask someone else. Leo was effective and efficient with his and my time, demonstrating he was well trained and took pride in his work.
The guys were very nice. The stains I was worried about came right out of my carpet
Try harder to come on time!!
The guys that cleaned our carpets and sofa were great and they did an excellent job, from now on I will only use Zerorez.
I love how clean my carpets are and how quickly my carpets were dry!
The Serviceman (Bobby) was very nice and professional! We were very impressed that he came on time and was very quick and our carpets look great!
I actually require my tenants to use Zerorez when they have their carpets cleaned at move out.
I love that there is no soapy residue, that my carpet dried within hours of treatment, and the great customer service we received.
The Courtesy of your employee and arriving when promised. The cleaning was good too.
Services were on time, fast and thorough. Carpets dried in less than 6 hours!!
Some of the spots are starting to not look as clean as they did and it has only been a week!
The technician was very friendly and interested in my satisfaction.
I have had you guys here 2-3 times with absolutely NO problems. When your guy came Saturday (7/19) for an approx. 3pm appointment. He was 3 1/2 hours late. Then when he was getting his equipment out he found he had left a piece at his last appointment,(which is about 5 miles down the road). He got back at nearly 7pm. He finally started about 7:15 pm. He did have 3 bedrooms, a short hall then the living room. But the living room looks horrible. I could get this kind of a job with a rug dr. from Walmart. There are dirty streaks up and down the whole room. He kept telling me you were short handed. I can understand that...but that's not my problem. If there is anything you don't tell your customer ..it's a sob story to excuse a lousy job. I have worked at several large companies in town and that is the one thing you never tell a customer. Also, this guy had his ear buds in his ears the whole time he was here. I know it can be a hard job BUT...we should not be so out of touch with our customers. All in all...it was not a great experience.
I loved my experience. My carpets look great, and the technician was very helpful and knew what to do to take care of the stains I had. He was very helpful, friendly, and fast.
Able to schedule the cleaning promptly and the cleaner showed up at the time I expected him to he was kind and efficient.
I have had your company clean my carpets for the past 8 yrs. Each time I am satisfied with the results. This time however the technician was superb he really took a lot of time to make sure everything was right! Very pleased!!!!! Thank you
The young man who cleaned my carpets was very courteous and friendly. He did his job efficiently and quickly. The carpets look great and I especially liked how dry they were when he finished. There was one tough spot to get out and he managed it nicely. I love the way they look.
Sometime in September I would also like to use your vent cleaning service.
easy to schedule, I like your cleaning products and philosophy.
The product is wonderful but even better is Isaiah!!!! he is so amazing and such a great worker. I have had him for years. He is the absolute best!!!!!
It cleans really good and pet friendly.