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based on 33459 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very disappointed. I own quite a number of rental units and unfortunately my normal carpet cleaner was not available last week. He uses a scrubbing machine in addition to the high pressure extractor and spends the time to make sure everything is right. I thought I would try your company as I often hear your ads on KSL. I have had several comments about the carpet and the smell that remained after - from people who have been helping me get the unit ready. I finally went over to check it out myself. The water or whatever you use does NOT WORK!! I am going to have to have it done again by my guy. You are more expensive also - charging for small walk in closets as if they were a separate room. The price would be tolerable if the outcome was great. Please don't continue to send me your promotions. I have been getting a steady stream of unwanted emails from your company. It just frustrates me now to even see your name come up in my email. Sorry to be so blunt but my son just got married and was returning from his honeymoon to move in to this condo and came back to a musty mess. Name removed, Panda Properties, LLC Phone number removed
They are on time and very professional. They job that was done was excellent. The stairs look like new and the tile also looks like new.
Very efficient, courteous, and great service
Service was great and very happy with results
On time, polite, and thoroughly accomodating.
Carpet looks great and was done by a very pleasant worker. Thank you
You guys are the only people that have ever made my carpets look and feel clean. You are punctual and do a very thorough job.
How clean everything looked, the stains and spots are no longer there.
The carpet was so much cleaner. I like that there is no soap or soap residue because my carpets have stayed cleaner much longer than other times.
Technician was clean, friendly, polite and did his best to get our carpets spotless.
Cleaned carpets and tile well.
The carpet always looks clean and fresh and feels soft to walk on after being cleaned. You're employees are friendly and know how to clean carpets very well.
The empowered water concept.
Good communication. Friendly and profession technicians. Appreciate the opportunity to schedule appointments far in advance to get the discount.
That the carpet is clean and fresh and there is no residue left in the carpet to attract dirt.
The whole process, from ordering the service through the finish, was great. I think the carpets got clean and the technician, Sam, was great. Thanks.
I had my carpets done a week ago and now get the message that if it booked in June (which I did) I could get 20% off and 100 sq feet of my tile cleaned. I wish I had known that a week earlier and I would of waited for a week. I was happy with the service. I will use Zerorez next time for sure. I guess I need to ask what upcoming deals you have. Thx for your service.
Your Tech was very knowledgeable and helpful.
Your product is effective and clean, but the protectant should not be used on white or very light carpet as it leaves a yellow cast over time.
Our technicians was very courteous, efficient and professional.
My carpet looks excellent.
The techs are very nice and efficient. And they come at the time they say they coming.
We love the great cleaning our carpets get without the residue. The only suggestion we have is to make your information about minimums more available so there are no surprises. Thanks
They were informative, efficient, professional, went the extra mile to get out tough stains. Did an excellent job !
I appreciate your serviceman returning the 2nd time to take care of some spots that didn't come clean the first time.
I love that there is no residue left on my carpet! And they have never been cleaner! The staff was awesome and knowledgable as well.
Very professional and my carpet looks great!
My light colored carpets look very clean and stay clean for months. Even heavy spots are cleaned to my satisfaction. I have used Zerorez for the last three cleans and will continue to use them in the future.
Tell the technician to be prepared before coming by reading his notes. Don't advertise that you clean leather couches when all you really do is condition them. The technician should be prepared to remove the stains if at all possible. Do not try to upsell your products when the client is upset by the performance such as we were in regards to our living room carpet.
The technician was friendly and listened to all of our concerns. He was competent and professional and we praise the ground he walks on for getting our one bedroom clean after having cat stains that would not come out before.
The technician was friendly and listened to all of our concerns. He was competent and professional and did a great job!
I felt the cleaning was done professionally. I liked the black light for the pet urine.