Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33479 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 6, 2015 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

The service was excellent...
Report a concern   July 6, 2015 — Rated 9 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

you do a thorough job and have a polite employee. Better than others I've tried
Report a concern   July 6, 2015 — Rated 0 out of 10 by D.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I received a quote over the phone after a long, detailed conversation, then when the technician came to my house, he gave me a price that was over $100 higher. The people giving the quotes should be better trained so that they can give better estimates. This felt like a bait-and-switch, where I was given a low price so that Zerorez would get the job. Once they were on-site I felt I had to go through with it because I had taken time off work and coordinated with four sets of tenants. I felt very ripped off.
Report a concern   July 6, 2015 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Cleans better than I can myself.
Report a concern   July 6, 2015 — Rated 10 out of 10 by Kendall Brinkerhoff Zerorez Salt Lake City
What do you like about our products and services?

Friendly, Fast, Efficient. What is not to like?
Report a concern   July 6, 2015 — Rated 10 out of 10 by Tracy Musbach Zerorez Salt Lake City
What do you like about our products and services?

The tech was SUPER friendly and very knowledgeable. Made me feel very comfortable about the cleaning and walked me through all aspects before getting started. Even talked with me about carpet in the future and what he may recommend....we had mentioned wanting to install new carpet soon.
Report a concern   July 6, 2015 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

Sam was able to remove most of the stains and was very friendly and dedicated to a good result.
Report a concern   July 6, 2015 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The carpets were very clean after the treatment
Report a concern   July 6, 2015 — Rated 10 out of 10 by B.A. Zerorez Salt Lake City
What do you like about our products and services?

Professional. Asked for approval of carpet when finished. Wanted our satisfaction.
Report a concern   July 5, 2015 — Rated 10 out of 10 by J.P.M. Zerorez Salt Lake City
What do you like about our products and services?

"Little Chris' and Zerorez went the extra mile in cleaning our carpets and tile.
We were very pleased with a job well done.
Report a concern   July 5, 2015 — Rated 9 out of 10 by C.K. Zerorez Salt Lake City
What do you like about our products and services?

good clean and good employees
Report a concern   July 5, 2015 — Rated 10 out of 10 by L.J. Zerorez Salt Lake City
What do you like about our products and services?

We have 20-month-old off-white carpeting and it has not been cleaned before. It looks like new again!
Report a concern   July 5, 2015 — Rated 6 out of 10 by K.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was disappointed with the carpet cleaning. Carpet took a long time to dry and didn't seem to come very clean
Report a concern   July 5, 2015 — Rated 9 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

quality product
Report a concern   July 5, 2015 — Rated 10 out of 10 by I.N. Zerorez Salt Lake City
What do you like about our products and services?

It looks good when done and it stays looking that way for a long time
Report a concern   July 5, 2015 — Rated 10 out of 10 by E.B. Zerorez Salt Lake City
What do you like about our products and services?

Great service!
Report a concern   July 5, 2015 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Angelo was awesome and thorough!
Report a concern   July 5, 2015 — Rated 9 out of 10 by Mary Darling Zerorez Salt Lake City
What do you like about our products and services?

I would recommend you.
Report a concern   July 5, 2015 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

The men who cleaned my carpets were both friendly and professional. One even gave me a good tip on how to defrost my freezer :-). They were fast and thorough and the price was affordable.
Report a concern   July 5, 2015 — Rated 10 out of 10 by A.D. Zerorez Salt Lake City
What do you like about our products and services?

The technician did a very thorough job, he was pleasant and professional. He explained why Zerorez has a better cleaning process. Very pleased
Report a concern   July 5, 2015 — Rated 7 out of 10 by M.H. Zerorez Salt Lake City
What could we do to improve?

I was told I would get a call at 9:30, but it was at 10 saying the cleaner was going to be here in 30. Which was actually an hour. Then the truck was full so the cleaner had to go empty it. So it was an hour and 45 minute wait until the carpets were started to get cleaned. So basically it was just a lot of sitting around waiting all morning. Not knowing if I should go somewhere to kill time or stick around and wait in case I got a call.
Report a concern   July 5, 2015 — Rated 10 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

I love how clean my carpets are. My house smells so much better now. The fact that it's a "clean" process is what keeps me coming back to ZEROREZ. The technician that came out was really nice and professional. I like how he pointed out certain facts to me, like how he didn't think cleaning area rugs on a hardwood floor was a very good idea, the water could damage our floor. He offered us a few different solutions to getting them cleaned in a safer way.
Report a concern   July 5, 2015 — Rated 10 out of 10 by Lisa Angelos Zerorez Salt Lake City
What do you like about our products and services?

Professional staff, good work ethic and great customer service from the appointment booking to the job completion.
Report a concern   July 5, 2015 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

The professionalism of the staff, Sam was great! He explained the process, took care & pride in what he was doing, a joy to work with!
Report a concern   July 4, 2015 — Rated 9 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

The way my carpet feelsvon my bare feet.
Report a concern   July 4, 2015 — Rated 10 out of 10 by Marie Wright Zerorez Salt Lake City
What do you like about our products and services?

Everything - the carpet looks absolutely terrific, I am so glad I used Zerorez and it was my daughter who recommended this company to me.
Report a concern   July 4, 2015 — Rated 10 out of 10 by B.N. Zerorez Salt Lake City
What do you like about our products and services?

Cory was the best tech we have had so our carpets!!!
Report a concern   July 4, 2015 — Rated 10 out of 10 by Brenda Criddle Zerorez Salt Lake City
What do you like about our products and services?

No residue left behind. Carpet cleaner were agreeable to work with and respected my furnishings.
They were on time and efficient.
Report a concern   July 4, 2015 — Rated 5 out of 10 by J.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

When the carpet was finished, it looked really good. After it was dry, there were some places that had a "yellowish" residue. I don't know if this was from the protectant, or what. The places that have this "yellowish" tinge to them don't seem to have a pattern to me, but it is noticeable. My daughter commented on it when she came home also. Can't you do anything to help this?
Report a concern   July 4, 2015 — Rated 10 out of 10 by Amber Hendrix Zerorez Salt Lake City
What do you like about our products and services?

The service is simple and affordable. My carpets are clean, look nice, and there is no funny leftover odor. The service is reliable. We will continue to use this company.

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