Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2016 — Rated 10 out of 10 by B.R.H. Zerorez Salt Lake City
What do you like about our products and services?

Our technician was very accommodating and friendly. The carpets are clean and smell great. They dry fast and feel good to the touch.

Report a concern   May 16, 2016 — Rated 9 out of 10 by B.R.H. Zerorez Salt Lake City
What do you like about our products and services?

I like that the carpets feel clean and are not crispy.

Report a concern   May 16, 2016 — Rated 5 out of 10 by S.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Surprisingly when the shower tile work was finished all appeared to look clean. However, after the tile had dried from the floor up to about 3 feet there was this distinct film that you could see and feel all around the walls of the shower.
So I'm asking for the technician to return and resolve the issue.
Thanks
Invoice #: 99853 |Phone number removed
Booking #:Phone number removed
Service Date: 2016-05-14

Report a concern   May 16, 2016 — Rated 10 out of 10 by G.W. Zerorez Salt Lake City
What do you like about our products and services?

Professional job! The only thing I did not like was the scheduling process with the office...

Report a concern   May 16, 2016 — Rated 9 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

Good follow up on appointment, very professional and friendly associates, solid communications on the cleaning issues and objectives.

Report a concern   May 16, 2016 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

No residue!

Report a concern   May 16, 2016 — Rated 10 out of 10 by H.C. Zerorez Salt Lake City
What do you like about our products and services?

Everything!

Report a concern   May 16, 2016 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Great service and professional knowledge, and my carpets look wonderful!

Report a concern   May 16, 2016 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

We always like the courteous and efficient manner in which Won (sp?) cleans our carpets. We look forward to the microsealant (sp?) living up to its five-year warranty.

Report a concern   May 15, 2016 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

The serviceman was very personable and respectful. He did a very good job and we were very pleased with his service!

Report a concern   May 15, 2016 — Rated 10 out of 10 by R.D. Zerorez Salt Lake City
What do you like about our products and services?

Did a good job the service was excellent once he arrived

Report a concern   May 15, 2016 — Rated 4 out of 10 by C.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician seemed very nice but also a little lazy. I had a empty plastic laundry basket on my bedroom floor that I forgot to move out of the way. The technician didn't even bother to move it out of the way. All he had to do was move it over or throw it on the bed. As I was walking through with him when he was done. I asked him if he did under the laundry basket. He said he did a little bit. When it was clear that the basket had not been touched. My concern was if he was not concerned about cleaning under a laundry basket what else did he not do because he did not want to.

Report a concern   May 15, 2016 — Rated 9 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

overall service

Report a concern   May 15, 2016 — Rated 10 out of 10 by Linda Solen Zerorez Salt Lake City
What do you like about our products and services?

The technician was on time, extremely diligent, and are carpets look great!

Report a concern   May 15, 2016 — Rated 7 out of 10 by M.F. Zerorez Salt Lake City
What could we do to improve?

You guys really need to advise on your advertisement there is a $109.00 minumum. You do not mention that on your adds, that is false advertisement. You think u will be paying a certain amount until they show up and tell u there is a minimum

Report a concern   May 15, 2016 — Rated 8 out of 10 by H.H. Zerorez Salt Lake City
What could we do to improve?

Stairs were a little pricey

Report a concern   May 15, 2016 — Rated 10 out of 10 by A.T. Zerorez Salt Lake City
What do you like about our products and services?

The service was very good and Roy was a pleasure to have in my home. Many thanks.

Report a concern   May 15, 2016 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look great and dry quickly. The staff who arrive to do the work are friendly and professional and wear "booties" while doing their work. The price is great for a truly high-end carpet cleaning job!

Report a concern   May 15, 2016 — Rated 10 out of 10 by Scott Ferguson Zerorez Salt Lake City
What do you like about our products and services?

High quality and great service

Report a concern   May 14, 2016 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Very professional

Report a concern   May 14, 2016 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

Eco friendly. Not toxic. Great service. Courteous staff on phone and in person. Juan was the best service provider I have ever met. Knowledgeable, kind, trustworthy.

Report a concern   May 14, 2016 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Worked and it looks and feels great

Report a concern   May 14, 2016 — Rated 10 out of 10 by Mark Farmer Zerorez Salt Lake City
What do you like about our products and services?

Great results. Employees very knowledgeable and friendly.

Report a concern   May 14, 2016 — Rated 10 out of 10 by M.I. Zerorez Salt Lake City
What do you like about our products and services?

Service was fantastic; Eric was very knowledgeable and explained the process in great detail. The carpets and upholstery looked amazing and smelled fresh without an overwhelming fragrance. There was no crunchy feel to the carpets like you get with other products. My husband walked barefoot on the carpet and was amazed at how soft it was. I will be using Zerorez for all my future carpet and tile cleaning. Already have an appointment to have my tile and granite cleaned.

Report a concern   May 14, 2016 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

Friendly service. Carpets came out so clean !

Report a concern   May 13, 2016 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Services are top-notch

Report a concern   May 13, 2016 — Rated 10 out of 10 by Bill and Nancy Pekny Zerorez Salt Lake City
What do you like about our products and services?

Professional

Report a concern   May 13, 2016 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

I thought that the gentleman that cleaned our carpets did a nice thorough job.

Report a concern   May 13, 2016 — Rated 5 out of 10 by J.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

It ended up being much more expensive than I had planned.

Report a concern   May 13, 2016 — Rated 9 out of 10 by H.W. Zerorez Salt Lake City
What do you like about our products and services?

My service tech, Juan, was amazing! There were some horrible oil spots in my hallway that I never thought would come up but they did and I move my carpet once again.


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