Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33965 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 12, 2012 — Rated 9 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

carpets were clean and soft.

Report a concern   April 12, 2012 — Rated 10 out of 10 by V.U. Zerorez Salt Lake City
What do you like about our products and services?

That the carpets I thought I had no choice but to replace didn't need replacing at all, just the right kind of cleaning.

Report a concern   April 12, 2012 — Rated 10 out of 10 by R.E. Zerorez Salt Lake City
What do you like about our products and services?

On time, friendly, quick, looks great. I will admit I was nervous about all the bumps in the carpet after it was cleaned. . . .he said they would go down in a day or two and they did.

Report a concern   April 12, 2012 — Rated 10 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

I saw a big difference in how clean my carpets looked.

Report a concern   April 12, 2012 — Rated 3 out of 10 by L.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician who came to my home was a very unpleasant, argumentative person. I am told he is a manager. If this is how your company treats customers, I won't be your customer ever again.

Report a concern   April 11, 2012 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

Just go over the traffic areas maybe twice rather than once to make sure that they are really clean and well groomed.

Report a concern   April 11, 2012 — Rated 10 out of 10 by D.W. Zerorez Salt Lake City
What do you like about our products and services?

The techs were very courteous and knowledgeable. They were fast, but thorough and my carpet were so clean!

Report a concern   April 11, 2012 — Rated 9 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

I liked the tech. Hseemed knowledgable and gave a short demo.

Report a concern   April 11, 2012 — Rated 2 out of 10 by J.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

the spots did not come out and overall it did not look any different when finished

Report a concern   April 11, 2012 — Rated 10 out of 10 by P.A. Zerorez Salt Lake City
What do you like about our products and services?

the knowledge and friendlyness

Report a concern   April 10, 2012 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

I liked how professional the service man was.

Report a concern   April 10, 2012 — Rated 10 out of 10 by R.W. Zerorez Salt Lake City
What do you like about our products and services?

Everything about the service was as advertised, or BETTER. I gave five or six referrals to our Technician.

Report a concern   April 10, 2012 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

Loved how kind and friendly Eleas was. He was very helpful in letting me know what other services he might recommend for my home without being pushy. He was such a hard worker, and I am pleased with with the results and to know that our carpets will stay cleaner longer due to the unique process that zerorez uses. Thank you!!

Report a concern   April 10, 2012 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

I love that this company cleans green! Our cleaning tech did an amazing job and was extermely nice! I'll recommend Zerorez to all my friends. Thank you so much!

Report a concern   April 10, 2012 — Rated 10 out of 10 by P.G. Zerorez Salt Lake City
What do you like about our products and services?

That it really clean our carpets and it was fast and easy.

Report a concern   April 9, 2012 — Rated 2 out of 10 by R.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We paid over $700.00 to have our rugs and furniture cleaned and there are great big stains still left in the carpet. The worker told me that I had to pay extra to remove the stains. I could have rented my own steam cleaner to do the same work that he did. The idea of hiring a professional cleaner is to GET THE STAINS OUT of the carpet. How sad!!! We only had our living room and the large area in our basement done. The $130.00 quote turned into $700.00. I feel I got robbed!!!!
First name removed M. Last name removed
594 South 800 West
Mapleton, Utah 84664

Report a concern   April 9, 2012 — Rated 10 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, professional technicians who took care of my carpet in a timely manner

Report a concern   April 9, 2012 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

Jarom cleaned my van and did an amazing job. It has not looked that clean since we bought it. Great Job!

Report a concern   April 9, 2012 — Rated 10 out of 10 by W.S. Zerorez Salt Lake City
What do you like about our products and services?

Careful and thorough.

Report a concern   April 9, 2012 — Rated 10 out of 10 by M.D. Zerorez Salt Lake City
What do you like about our products and services?

I like that the carpets are not very wet when cleaning is completed. I have been very satisfied with the dirt and other stains you have been able to pull up out of my carpets. I manage 16 rental units and use Zerorez for all my carpet cleaning. I have already referred you to several others and will continue to do so.

Report a concern   April 9, 2012 — Rated 5 out of 10 by A.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Make the carpet look better.

Report a concern   April 8, 2012 — Rated 9 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

You responded quickly and got it done quickly and it looks great!

Report a concern   April 8, 2012 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

The feel of my carpets is like new after it's cleaned. Like the fact that there is no residue left from soaps or shampoos.

Report a concern   April 8, 2012 — Rated 9 out of 10 by E.P. Zerorez Salt Lake City
What do you like about our products and services?

I went well. Your technician was courteous and thorough

Report a concern   April 8, 2012 — Rated 1 out of 10 by A.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My husband and I were extremely unimpressed with the technician who came to our house from Zerorez this time. We wanted to use zerorez again because we were so impressed with your service the first time we used your company to clean our carpets. This technician (I think his hame was David) was much more interested in trying to upsell than to do a great job. For example...He never gave us a receipt with the breakdown of what he did. His verbal estimate of cost was much less than the final charge. He neglected to mention extra charges that he threw in. He did not get the edges of the carpet clean. He did not spend time to try to get the heavier stains out. He only wanted to clean around chairs, etc instead of moving them. He even wanted to clean around a small wooden rocking chair that was in the middle of a room. I had to move it for him so he would clean that spot...ridiculous! He banged into a good deal of our furniture. He broke a ceramic fairy that cost $30 plus shipping which was on a planter. That gives you an idea of how hard he banged the furniture. He even took out a small chunk of dry wall on the the stairwell which he never told me about. He told me about the fairy after a while and asked me what I wanted to do about it. I told him how much it had cost me and he just stared at me with no suggestions of his own so I asked him to clean a very small throw rug for me. He told me he would do it if I signed a waver in case he ruined it. I said I would, but he never did have me sign anything. He came to tell us he was finished and my husband checked to see if he had moved the mat that the computer chair was on. He had not even cleaned that area so my husband asked him to and he said his equiptment was already put away and didn't want to get it back out to clean it. We really like the way zerorez works when it is done properly, but if this is the way it is done now we would not recommend your service to anyone. We are extremely disssatisfied cusomers.

Report a concern   April 8, 2012 — Rated 10 out of 10 by N.J. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez gets my carpets cleaner than any other company I've used. I manage apartments, and have used them on several occasions. My carpets look better, dry faster and the clean seems to last longer. Also, the black spots don't come back from deep down as fast either.

Report a concern   April 8, 2012 — Rated 0 out of 10 by L.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The service tech was very pushy and definitely wanted to make money on upselling products. I was also over charged for cleaning very small areas. And afterwards I was billed for something he said he wasn't going to charge me for.

Report a concern   April 7, 2012 — Rated 10 out of 10 by P.B. Zerorez Salt Lake City
What do you like about our products and services?

The tech that came out worked very hard to assure our satisfaction. He made sure we were happy before he put away his equipment. Very thorough and professional.

Report a concern   April 7, 2012 — Rated 9 out of 10 by N.A. Zerorez Salt Lake City
What do you like about our products and services?

Got my dirty carpets cleaned

Report a concern   April 7, 2012 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

My carpets stay cleaner longer.


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