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based on 87249 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are very professional and thorough. Joshua was very knowledgeable and friendly.
My couches still have stains on them...
The rep worked super fast and not sure how clean our carpets actually got.
The tech scratched our car in the way out.
We've had our carpets cleaned by Zerorez for three years now and they are by far the best. They use NO SOAP (which results in soapy buildup). Our carpets always look fresh after a Zerorez cleaning. And, Zerorez staff is friendly and efficient.
I liked the thoroughness of the tech. He did an excellent job.
They arrived right on time and worked hard. the service was great and now I have clean carpet and tile.
The young man who cleaned my rugs was very nice, and did a great job. I always have my rugs cleaned by Zerorez! Keep up the good work
I am a repeat customer. This is the first time I have been so disappointed. My carpet seems dirtier after being cleaned. I keep thinking that your machine had a malfunction and spit out dirty water rather than pulling it up.
Very clean and refreshing.
The corner guards were not used; however, everything was great!
This was the first professional carpet cleaning I've ever had done and it was great! We had six rooms done and it didn't take long at all! Our technician was very nice, personable and professional and our carpets look amazing; they're so fluffy and soft, we can actually see our footprints walking around on it again :) I will definitely be recommending.
Great staff! Great communication! Thank you!
The hoses dragged over my front lawn of winter grass and killed the grass in the same pattern as the hoses were left. Winter grass does not reseed itself so I am left with that dead pattern.
Nice clean feeling after they were finished.
Joshua was very courteous and informative. Every step of the process, he came to get me to check it out. From the cleaning of our cloth furniture to my husband's leather chair. Our tile floor had never been professionally cleaned since we built 2 years ago. The grout lines has all the gunk finally removed that I could not get with regular mopping. Thanks Joshua and Zerorez!
Our service technician Jordan was very friendly and polite. He did a great job. He was able to clean our carpet very good. It was my first time using zerores or any carpet cleaner.
I would recommend them in the future. It was very easy to make an appointment and they had appointments available very quickly. Overall we had a very pleasant experience.
The service technician was prompt, courteous, went right to work, He did a wonderful job and I was impressed.
I have been using zerorez for years. We have a stain in 1 room, I was talked into an additional fee for the stain but doesn't look like it worked. It is lighter in color but larger. Also the carpet felt crunchy which has never felt that way in the past.
The guy that came out was super nice.
Excellent quality of cleaning. Courteous staff.
Friendly staff, always on time and our carpet comes out clean & fresh.
My carpets look great and the young man cleaning them was so informative and so pleasant.
I was told the carpet would be dry in about 4 hours after, it was still damp 11 hours after. Either the tech did not take the time to vacuum up the solution or the equipment was not functioning properly. Second there were some stains left under where a couch had been removed from (I removed all furniture prior to the cleaning), my wife was told that they would not come up, I used Folex and a white towel, the stain came right up. I will call customer service tomorrow, but I am definitely not satisfied.
He was great!
My carpets are 20 some years old, but look almost as good as new. ZEROREZ is the best!!
No soap residue and floors dried in 5-6 hrs. Techs friendly and professional.
Excellent customer service from top to bottom. Floors dried quickly and Colton R. did an amazing job on site.
The carpets come out great. Employee very caring and looking to do a good job.
No crunchy carpets. Good service from our tech!
I like the fact that it’s a high pH water that cleans it and there is no residue