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based on 84624 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They work. Friendly service.
The technician was quick and helpful, service was performed on time. The carpet and room smells so much better.
Service was both quick and thorough.
Originally we’re supposed to be there between 8 and 10. I had to reach out at 10 because I hadn’t heard anything. Then told me it would be at 11. Then called again and said 12 for sure. Then the tech called me around 1230 and ended up showing up around 130. The reason both reps gave was he got held up on another job that was supposed to be just a quote but ending up actually getting service done. Completely ridiculous and unprofessional. What is the point of having an appointment. I would like a refund. I will not be using zerorez again after this experience. There are too many other companies and I don’t believe they’d handle things the same way.
The Tech were very friendly and answered all of my questions. Would recommend zeroes to anyone in need of their air ducts cleaned.
the service person was pleasant and efficient and knowledgeable. The product is does not leave a hard surface after the cleaning and it does not smell like chemicals
I like that you are not pouring soap into my carpet, where it will attract everything in the environment into my carpet. My carpet will be cleaner longer because of Zerorez .
The service was timely, friendly , and capable. Great technician and great service at a great price.
Every time our offices need the area rugs and carpet cleaned, Zerorez has always provided quick schedule dates, fast/quality service and they are very reliable. Their communication is impeccable! We highly recommend Zerorez services!
Did a great job
The technician did an excellent job! My carpets look amazing and feel great!
I have used Zerorez exclusively for the past few years, to clean my carpets. With my most recent experience with Zerorez I have come to realize that you really don't know a company well, until you have had to complain and learn what real customer service is. I went from very unhappy with results and cost, to 100% satisfied. They listened to what I said, researched things on their end, and returned within a day to make things right. I will continue to use them because it seems to me that they truly care about their customers. Thank you Zerorez, for a job well done.
Lucy H.
You haven’t explained any rationale for two “extra” fees.
Very Professional
I was told pink in particular is difficult to get out. It’s true. There has been be a better way. Other side great service and reasonable pricing.
Quick and great service!
My service tech was professional, knowledgeable and did a great job with my carpet.
My thanks to him!
My floors look amazing! Our technician worked so hard and was so polite!
He was so professional
Great communication. Professional cleaner who explained the process, dry time, etc.
Thanks!
amazing company with amazing workers ... without a doubt a great operation and for sure will use them again soon
Your Tech was great. He was very detail oriented, and he made our 23-year-old carpet look new again. The tile also looks great.
The job is completed quickly and professionally.
First time using the service and my tile floors look and feel very clean. I also had an area rug cleaned that looks a lot cleaner as well!
The technician was very thorough when cleaning all the areas being cleaned.
They are very clean and efficient.
Service tech Sean was very nice & did everything we expected except much of our carpet is still not dry almost 48 hours after it was cleaned even with fans on throughout the house all weekend. We are worried about how that will impact the carpet & padding long term. Most of the carpet was still soaking wet on Saturday morning so I called your office yesterday morning to ask about it. A very nice CSR scheduled a service call for tomorrow morning to check everything. Our carpet is thick, so we understand some extra dry time might be necessary, but the estimated 4-8 hours wasn't accurate at all & still wet after almost 48 hours has us extremely concerned.
I like that the carpets are clean and not crunchy. Technician, Ty, was very good!
Areas of carpet that were dirty before cleaning are still crusty/noticeable
Scheduling was easy and the guy that came out did a great job at a reasonable price. Very satisfied.
They are reliable, courteous and efficient.
I have used Zerorez several times between my own home and homes I take care of. I have always had a smooth, wonderful experience. Very professional and helpful with each visit.