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based on 84719 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time,courteous, professional and my carpets are clean.
Good Service - professional and ‘Thorough’ cleaning of my carpets with friendly person to do the job. A+
Jordan was so polite and professional. He did an awesome job of cleaning our carpets.
Floors look great! The tile and grout look like we just moved into our home. Fabulous!
Our technician was very knowledgeable and friendly. My carpets are REALLY old and he made them look really good, just in time for Thanksgiving which I really appreciate. He was polite and personable and not once did I get the idea that he didn't want to be there. He did a great job at kind of an impossible gig, couldn't really ask for more than that! He was also on time and very well groomed.
The carpet and rugs come out great!
Daniel did a very good job on my carpet. He is a good technician for you,a good worker and friendly.
My story with Zerorez, my elderly mothers carpet was in need of cleaning, stains were numerous, walk area soild. We needed to have it cleaned ASAP. She was starting with a Home health care provider in a few days. I reached out to Zerorez, they were upfront about the fee and gave me a solid estimate. I was give a date 10 days away ! I explained the situation and We couldn't wait that long ! I couldn't believe it, the cleaner could come the day after tomorrow ! On carpet cleaning day the tech called an hour early to see if he could come over, Yes, of course ! Friendly, polite and a FANTASTIC job. This review is written the next day, FANTASTIC clean carpet 👌
Our technician was wonderful and did a great job! We are thrilled with his work!
I already told my daughter her name is LaShaunda Wilson
Friendly staff, carpets look nice and no more smell.
Our service provider did an excellent job. Thanks, Zerorez!
He did a great job on cleaning our carpeting, finished the job very quickly and was early which was great, I really appreciated that. We will definitely use again.
Carpets are cleaner than any other carpet cleaning service I’ve used in the past and no residue.
Everything from the on hold message on the first call to the terrific results brought about by the friendly, courteous, professional technician that preformed the service.
The tile floors look like new. Thanks for helping get us ready for the holidays
Punctuality, politeness of employee. Really did a careful and good job on upholstery and carpeting.
THANK YOU FOR DOING SUCH A GREAT JOB.
VERY PROFESSIONAL AND POLITE.
As always-Great job -excellent technician!!
Professional technicians. Like the cleaning solution.
This was my second time using Zerorez and once again I was very pleased with the ease of getting a price quote, the scheduling and also the results. I had to reschedule my initial appointment and you were very accommodating. I like that you give a specific time-line two days ahead of the scheduled appointment rather than being caught off guard on short notice the day of service. Justin, the technician, was prompt, friendly and professional. He answered all of my questions and addressed my specific concerns. Although it had been two years, the carpets and area rugs came out looking great, even my "trouble" spots. I like the Zerorez technique that leaves the carpets looking fresh and clean and not sopping wet. The short drying time is hugely helpful in getting my house pulled back together.
Always on time, and you get the job done. The young man was very nice and explained when stains couldn’t come out, and why.
Excellent service by the technician. Very reasonable pricing.
Friendly technician with Expertise and knowledge of product
Always happy with results & service
We were very pleased with the job Cody did. He did a10 star job and would love to have him back again . Would like to talk to you about that. Carolyn Last name removed Very good Products
I expected to pay @ $200 and was charged $374. I could have cleaned my floors better. The technician left water pudding on the floor. Got my brand new carpet wet and water on the brand new tiled bedroom floor. I felt this was way over priced and I'm completely disappointed that the sealent was applied by a spray can. I wish I could have bypassed this experience! I could have and should have done this myself!
Start by honoring your online pricing when scheduling. If you don't trust your customers then don't offer pricing online. Start a role on your team to allow a rep to come out and verify the cost!! Or just plain out honor online pricing!!
The dog smell is entirely gone, carpets look amazing, and Jordan was incredibly kind and precise. I have a very chatty, VERY chatty husband and Jordan had no issues multitasking with both cleaning and keeping up with my husbands conversations. I have now recommended your company and Jordan to a few friends of mine!
On time quality work by a qualified technician.
Great guy