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based on 84717 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of scheduling and the product offered. Cleans well in this dirty Arizona air.
This was my second time having Zerorez doing my carpets and I was pleased with the promptness and professionalism. Zack did a fantastic job. Thank you again👏
The first time Zerorez cleaned my carpet the employee cleaned up the adjoining wet tile area and gave me booties to wear, and also advised me to be careful when going from the wet carpet to tile.
This time the employee didn't do any of that. He didn't do any of the little things that made me come back a second time.
The first employee also wore a mask until I mentioned that it wasn't necessary if he didn't want to. The second didn't even bother to ask,
Service was on time and quick after arrival. Results were all that I could have expected.
Zach was on time explained the process and got to work!
They were prompt and courteous and did an outstanding job. Turned an older motor home carpet into looking new. Was even able to remove a hardened ground in wax stain! Will definitely use the service again and tell friends and neighbors. Thank you, Caesar and Jonathan!
Your employees were courteous, on time, and professional. Our carpets looked great after the cleaning. Thank you.
Great service
Great service and carpets look awesome. This is why I only use Zerorez!
Superprofessional and gets our rugs clean. No chemicals and no chemical smell afterward.
Our technician Brandon was great. He was professional, knowledgeable and timely. However we are a tad underwhelmed with the final product. After having the tile cleaned, we used rags to clean up small puddles of standing water which left the rags dirty (evidence of not being totally clean). Other than that it was a present experience. 5 Star rating for Brandon!
Scheduling needs to be more customer friendly by providing a time frame when the customer calls to make an appointment and not where the customer has to arrange for a day off work to accommodate you.
Our service representative Nicholas did a fabulous job. He brought out all his tools to make our carpet look new again.
Very thorough job. Carpets were cleaned well. Service people did a very good job. Carpets took a bit longer than I thought to dry.
Efficiency and quality
The guy who came to clean was very efficient and cooperative about mask and booties. Impressed he did 6 rooms in 2 hours.
Disappointed that spots and dark tracks were not removed
Technician did a good Job
Great technician and service.
Service was great!
Carpets and couches look new again! The technician did a fabulous job!
Easy to do business with, courteous and helpful.
The carpeting always comes so clean!!! And we don't see old stains popping back up. If there is an area of concern, the technician doing the cleaning warns us ahead of time. Staff always, polite, efficient and helpful!
A job well done. Friendly courteous technician
The tech did a great job - he was very professional and courteous.
Excellent customer service, friendly technician and ease of appointment process!
The technician did a great job!
Always professional, efficient, and do an excellent job.
On time and efficient
Grout cleaning was amazing. Best ever.
I had a pre thanksgiving carpet emergency and they were able come out the very next morning! The two young men that were here,were very professional, friendly and thorough. They did a great job.