- Phone: (480) 507-2419
- Visit Website
based on 84679 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time
Courteous
Great job
Knowledgeable
Very good product. Excellent customer service. Took the time to help my carpet look the best possible.
I got my carpets cleaned yesterday sorry to say it was a terrible job and have used them twice before but they came back out today and redid the whole job and it’s great now
Everything! Alex. our technician, was professional and kind! Explained everything thoroughly and even gave tips of maintenance. Service was affordable!
On time and did a thorough job
Moe was professional, courteous, explained the process, was detailed in his work, and clean. Tile, grout, area rug looks nearly new.
Fast, Efficient and Professional.
I love your product, and your technician was very good. I would like to continue using you but you charged $25 "out-of-service area" fee for Gold Canyon. I see your vans out here a lot. If we are too far you could only come out 1x a week, or 2x a month where you have a full day. I have to believe the fee is just an opportunity to charge more.
And then you charge me double for an oversize room fee. The room is 27x12. That's outrageous to me.
Timely, friendly, job done well
Paul and Caesar did an amazing job! Our carpets look beautiful!
Prompt. Pleasant technician. Thorough job. Mentioned other services they could provide.
Scheduling was easy and the service was fast, convenient and super effective. Carpets look great!!
Always very clean and fresh!
Great service, fast and did a great job!
Fast, on time and professional
Radio
Beau was super helpful. Arrived on time, did a pre-test to ensure a positive outcome. He explained everything and gave me 8deas for future cleanings. I've used Zerorez in the past and highly recommend them.
Repeat customer and always happy with results.
leaves carpet clean & not stiff
My technician not as good as previous technicians that have come to my residence and ZeroRezed my carpets. I told him where my heavy traffic took place he sprayed some ? in the general area, did not brush it or addressed specific spots.When done asked how I liked it. I said he was the profession how did he feel about it. I was uncomfortable to walk around for he offered no paper shoes to walk on carpet as others have done in the past. Today I feel I see some of those spots returning to show.
Only way at this time is to send a supervisor out to see the carpet and tell me it’s Okay and show me where I am wrong. Otherwise I have no suggestions.
Sincerely
Name removed
Your employees
Great service!!!!
The tech was great. He ran into a few issues but took care of it and very prompt. The final job was very professional and well done.
Your techs are great. They are knowledgeable and supportive in what I’m looking to accomplish.
Great company, great service and the outcome is wonderful.
Love their easy appointment setting online. Great communication via email and text. The technicians are amazing and so friendly. The quality of work is beyond my expectations each time. They get the hard to lift stains and the carpets drys in less than 4 hours.
A great job done with great results in surprisingly short time. And no chemical smell. Thank you.
So I called and said I had a new house that was empty and I gave the person on phone measurements. I was quoted approximately $560 for 4 smaller carpeted bedrooms and family/dining/kitchen with hallway all tile with grout sealing in that price.. Totally fine with that. Then tech comes out and says that there is more square footage bc the person that gave quote didn’t include hallway in price. Then tech says he can scotch guard my carpet floors for $35 per room and I’m like ok extra $140 not a huge deal little pricey but whatever. Then he tells me it’s gonna be $993!!!!! Holy cow!! Honestly I don’t mind paying money but I feel that is bait and switch. $560 of quoted amount + $140 is $700 and that would have been a fair price. But a quote that is in total $433 off is not good practice. The floors werent really dirty I just wanted it clean bc I have a 13 month old. On top of that the one area that grout was visibly dirty didn’t get cleaned hardly at all. So I feel like I spent almost $1000 for a job I could have rented a rug doctor and a tile cleaner for $150 and actually taken my time getting things cleaned. Tech was very pleasant and professional, I don’t know if these reviews get monitored but unless something changes I won’t be a returning customer.
Great technician. He did a really good job was knowledgeable, friendly and prompt.
Jason Cordova did a fabulous job!!!@