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based on 84679 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good job!
Thank you for fast and friendly service. My carpets look even cleaner. The Technition shower me the dirt that came out of my carpets. Thank you!
Thank you!
Great job with cleaning flooring at my home
The person was not very nice and didn't try to get the stains out, I had to ask him many times to go back over the rugs as he missed so many spots!! SMH
Quick and made my carpet look like new!
I've been a repeat customer of Zerorez for over 5 years and they always send quality technicians that do a quality job for my family. I will continue to use their service for years to come.
The carpet looks great! Better than I imagined it would!
Great service, GREAT RESULTS, would highly recommend this company!!!
Your team who came to my house was very thorough and kind.
Good results! Nice technician!
The service we had was great. The person that came was wonderful, very friendly and explained clearly everything that he was going to do. Very proffesional and a job well done!
Thank you!
On time, courteous, didn’t leave any mess behind. Like the fact that no residue left in the carpet it upholstery.
My carpet is great and the young man that did our service was great also
Easy to schedule, prompt and job is always well done.
Very professional, took care of first time users and made the process very easy. The overall cleaning was very quick. Although the drying process took a little long.
Your techs always do a through job and the house smells clean.
Love your product and service. Carpets hadn’t looked so good! Great job to our service person!
One room smelled worse after.
Very professional. The service person listened to our concerns & addressed them. Went above & beyond in trying to eradicate tough stains
My experience with Zerorez was outstanding. The customer service and timely response was great. My Service Technician Alex was the best!! He was kind, helpful, and explained everything to me throughout the process. I highly recommend Zerorez, and Alex to anyone in need of great service and clean carpet/tile!
Austin was very professional.
He explained the process and how long it would take . Was able to get the gum out of the carpet!!! My carpets looks brand new!! The pricing is very reasonable and well worth it.
Thank you for a fabulous job .
See you in the fall for two more rooms.😎
Cody was great. Did a super job on my carpets and was very attentive to detail…
Will ask for him next time!
Prompt, professional. So far the job seems well done.
Exceptional service
Disappointed that none of the stains came out of the carpet. Carpet needs to be pre-treated for stains. I now understand that just steam won't remove stains.
The employee went to the wrong address. Then at the complex went to the wrong unit number. Almost couldn’t do the job because the hose wasn’t long enough from the truck to the condo. Had to keep my garage door open and garage unattended throughout the entire job. At the end of the job the carpets did not look any cleaner.
everything!
Very professional
I sent email about grout cleaning. No response to email. After grout dried I can see spots that were missed. Grout also is patchy looking where one spot looks clean then right next to it it is dirty. Technician also did not clean underneath/backside of cushion on couch. I spent over $400 on grout cleaning and upholstery. Wish I would have tried a company that steam cleaned.
Thus is my 3rd zerorez appt. First 2 times was great. This appt was on Saturday and I picked a 4pm to pm slot. I recieved a call to see if they could come by 1pm or so as they had cancellations. I dreadfully declined as it was better for me to have less people home at the time of appt. I felt bad and knew this may come with a consequence as they may rush through as to get done quick so they could go home. I explained what areas were to be cleaned and I declined paying for an extra bedroom as it's nothing near 250 Sq ft, so I'm not into wasting money on an area that's not used much. I thought I pointed to all areas. However, when she was finished, she said I didn't do the hall next to the stairs or the upstairs hall area. It would have been nice to have been informed before completing the job as I could have confirmed the price or removed another area to have the more high traffic areas cleaned instead. Again it was late on Saturday and I'm sure she wanted to get home. She was courteous and friendly and if I had selected the earlier time slot maybe things would be different. My son's room is still a little dirty looking. I was past due on the cleaning, so maybe it won't look any better. However I'll get on my hands and knees to clean it more and then I'll know for sure. I would not recommend anyone pick a late Saturday appt, just to eliminate any concern over the job being rushed. I was told my carpets didn't look bad. Therefore I was expecting all the darker spots to disappear. She did advise me to get a Matt for my son's room as the office chair was causing the carpet to buckle a little bit. I appreciate the advise and I ordered one today. My carpets are older so I just may clean them myself at this point, but my boss was considering getting hers cleaned for a long time now and I just told her to pick an earlier appt time.