Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87183 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2023 — Rated 10 out of 10 by Aislinn Cobb-Hayes Zerorez Phoenix
What do you like about our products and services?

I love the way the furniture feels after having been cleaned! Fabric and leather are looking great. I can't wait to have you back to do my tile and cart again 🤘🏼

Report a concern   October 21, 2023 — Rated 10 out of 10 by Laverne Somers Zerorez Phoenix
What do you like about our products and services?

The young man was very friendly . He explained very thing he was doing. His job was wonderful. I will be having you do it again when needed.this was my second time having your service and it was great.

Report a concern   October 21, 2023 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Professional, knowledgable and polite staff, great value for the money

Report a concern   October 21, 2023 — Rated 10 out of 10 by P.V. Zerorez Phoenix
What do you like about our products and services?

The service technician was very pleasant and professional. He really worked hard to get my carpet and tile looking good. It absolutely looks wonderful and we are so pleased with the job that he did. When we subtracted one item and added something else, he showed me the estimate before he started, so I was OK with the change in price. Zerorez responded quickly with an email estimate and notified me when the technician was coming. I really appreciate the communication.

Report a concern   October 21, 2023 — Rated 10 out of 10 by John Borsodi Zerorez Phoenix
What do you like about our products and services?

Customer service

Report a concern   October 21, 2023 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Everything comes out very clean and not crunchy. No harsh chemicals are used.

Report a concern   October 21, 2023 — Rated 10 out of 10 by Mark Haefs Zerorez Phoenix
What do you like about our products and services?

Courteous driver

Report a concern   October 21, 2023 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Tech Tyson was great and did a fantastic job Thank you

Report a concern   October 21, 2023 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

We particularly liked our technician Ryan Ben?????
He was terrific.

Report a concern   October 21, 2023 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

The technicians always do a good job, the results are good, and the price is reasonable.

Report a concern   October 21, 2023 — Rated 10 out of 10 by N.H. Zerorez Phoenix
What do you like about our products and services?

Great communication. Easy to schedule. Competitive rates. Great results.

Report a concern   October 21, 2023 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Have had terrific service and professionalism

Report a concern   October 20, 2023 — Rated 9 out of 10 by R.S.P. Zerorez Phoenix
What do you like about our products and services?

The service was very professional. Satisfied with the carpet & tile when completed.

Report a concern   October 20, 2023 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Convenient set up for appointments. Product offers quick drying and produces excellent results.

Report a concern   October 20, 2023 — Rated 8 out of 10 by S.W. Zerorez Phoenix
What could we do to improve?

A little disappointed they weren't able to lighten the path into the bedroom. Still looks the same.

Report a concern   October 20, 2023 — Rated 9 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

We felt the technicians were professional and curious. We do though highly encourage that equipment that the technicians need to do a professional job is in GOOD repair. They were down a piece of equipment and no spares were available. They had to search for another technician to complete our job.

Otherwise we are please with the final product

Report a concern   October 20, 2023 — Rated 8 out of 10 by J.H. Zerorez Phoenix
What could we do to improve?

Question if he did carpet under coffee table which he said he would do without extra charge and forgot pillow on golf cart. However, he did a great job and even helped us move a few things.

Report a concern   October 20, 2023 — Rated 10 out of 10 by Ellen Paone Zerorez Phoenix
What do you like about our products and services?

Cody

Report a concern   October 20, 2023 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Great workers and great job.

Report a concern   October 20, 2023 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

The friendly service and attention to detail on the carpet service was great. It was refreshing to see our carpets and area rugs brought back to life for affordable prices.

Report a concern   October 20, 2023 — Rated 10 out of 10 by Hannah Meyerson Zerorez Phoenix
What do you like about our products and services?

Frankie was great!!!

Report a concern   October 20, 2023 — Rated 10 out of 10 by Jim Ault Zerorez Phoenix
What do you like about our products and services?

Good service,easy to schedule, on time, good results,

Report a concern   October 20, 2023 — Rated 10 out of 10 by Rita Huerta Zerorez Phoenix
What do you like about our products and services?

Marvin was amazing! Was punctual, courteous and explained everything. I give him 10 stars!

Report a concern   October 20, 2023 — Rated 3 out of 10 by R.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Grout did not come clean…very disappointing

Report a concern   October 20, 2023 — Rated 10 out of 10 by Linda Garcia Zerorez Phoenix
What do you like about our products and services?

They do a great job and carpet stays cleaner

Report a concern   October 20, 2023 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Jeff was very friendly and gave me good advice to keep our carpets looking their best.

Report a concern   October 20, 2023 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Jacob worked very efficiently and completed the rooms very well cleaned.

Report a concern   October 19, 2023 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Great cleaning product

Report a concern   October 19, 2023 — Rated 10 out of 10 by Brooke Martin Zerorez Phoenix
What do you like about our products and services?

I have always been very happen with the quality of service. It is very easy to book online. My technician was actually early to the job and it looks fantastic.

But- the price dramatically increased once our space was identified. The price basically quadrupled. The service was great- no smell, no horrible crunchy carpet. But the price was very high.

My hubby actually said that I got swindled because we could have gotten new flooring for not much more than what I paid. Please take care of your female patronize and advise if the cost of cleaning is not worth the money.

I will know now that I am priced out of your service.

Report a concern   October 19, 2023 — Rated 3 out of 10 by D.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tech was good, was able to include large room that I thought would count as two as only one. This lowered the price from the original estimate. He was on sight at the time projected and presented himself in a professional manner. My problem is that we were told the carpet would be completely dry in 8 hours. We are now over 24 hrs and I still have damp spots especially on the stairs. I have had fans running all day to try and help. We also have a lingering very musty smell throughout the house. Is the smell common to Zerorez?

I do appreciate you helping with cost by offering a discount for first time user.

We will just wait for all to really dry and hopefully the smell will go away. A couple of my married children recommended you so we wanted to give you a try. Horizon Carpet Cleaning charges a flat $300 and have always used them on this carpet. They have had equipment problems the last two times here which led to looking elsewhere. I may be filling better about Zerorez as time goes by.

Thank you


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