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based on 84672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was a first time user. Mohave was on time & did a wonderful job cleaning my recliner. Will use this company again.
The service technicians were very polite and thorough
FIRST, I WANT TO THANK CARLY FOR HER PROFESSIONALISM. SHE IS AN EXCELLENT REPRESENTATIVE OF ZEROREZ. SHE EDUCATED US AS TO WHAT, WHY AND HOW REGARDING THE CLEANING SERVICE. SHE WAS PLEASANT AND CONSIDERATE AS WAS HER ASSOCIATE ASHLEY. WE WERE IMPRESSED AND PLEASED.
IT WAS VERY CONVENIENT TO ARRANGE THE APPOINTMENT ONLINE.THAT PROCESS WAS EASY AND CONVENIENT FOR ME. ONE ISSUES IS THAT IN MY TEXT EXCHANGES FOR ARRANGING THE SERVICE, I INDICATED THE FAMILY ROOM, THE LIVING ROOM , THE HALLWAY AND A SMALL VANITY AREA IN THE MASTER BATH FOR CLEANING. CARLY DID NOT HAVE THE VANITY AREA IN HER INSTRUCTIONS BUT IT WAS CLEANED. I AM NOT SURE WHETHER THERE WAS AN ADDED CHARGE FOR THAT. I DO KNOW THERE WAS AN ADDED CHARGE BECAUSE OUR LIVING ROOM EXCEEDED 250 SQ. FT.
THANK YOU.
Great customer service!
Frankie was very good and very knowledgeable. He made me feel like I knew him for years
Zerorez is always on time, efficient, polite and most of all they do a great job.
We have been using them for years and expect to continue for years to come.
The technician was on time, and got the three rooms cleaned in two hours. When they were dry, they looked wonderful! Thank you!
The team was friendly and did a great job cleaning my carpets. I'd go so far as to say they were cleaner than the last time I had it done. The carpets dried in the time frame given, which was great. I'm very happy with the whole experience from making the appointment until the team left my home.
The tech was nice and cleaned the carpets thoroughly but I would have appreciated it if he put on shoe covers instead of getting the germs from his shoes into our house. It feels a little off that someone we hire to clean our carpets is actually wearing dirty shoes throughout the house.
Thank you!
Spencer worked hard and my carpets are clean!
Clean carpets. No crunch. Accurate quote.
Your technician are very polite and knowledgeable. They were quick to get to work and finish with what they needed to do and were then off to continue working cleaning up carpet and other things.
It was great service and all, but the stains I pointed out never really came clean. Probably not their fault, they were old.
Overall, It was good to get my carpets done. The couch they did came out just OK.
But my overall satisfaction was an 8+. Not a 9 or 10.
Excellent, quick, and thorough service!
Wonderful work, great customer service!
Technician did a thorough job, cleaned up everything and was a very nice guy. Very good service for a reasonable cost.
this second request for feedback just confirms my initial request for feedback.
Very professional, very accommodating and communicative, and they did a great job!
The technician was very customer like and very knowledgeable, did a great job and with the heat hats off to him worked his tail off .
Awesome job well done will be using you in the future
Thanks again Noah for everything thing and cleaning up after your self .
I've used your service several times and will continue to do so because it always leaves my carpeting clean, it is appealing to look at and to walk on.
The technician, Josh, was extremely professional, courteous and friendly. He explained thoroughly the process he was going to be doing and what to expect from it. He put out the extra effort to take care of any areas that required it. He was very pleasant and professional and when I have my carpeting done next time I'd like to have him come and do it.
Our cleaning tech was professional, prompt, super friendly and very knowledgeable. I really appreciated that he discussed the specific areas of concern with me, but also helped me adjust my expectations realistically for things that may not be possible to fully clean so that I wouldn't be disappointed later. He worked efficiently and the end result was great!
He did a great job!
No soap. Cleans much better than any other company.
The tech should wear foot protection after cleaning the carpets. Also didn’t spend a lot of time on the carpets.
Maurice, the tech who performed the work for us, was absolutely exceptional. Great guy and super dedicated to delivering outstanding service.
The zerorez process is very effective but Maurice is a gamechanger.
Thanks Maurice!
Jim
They did a great job with everything you could expect from an A tier company! Thanks so much for taking great care of our home!
I need someone to come back, the smell is 10x worse
The carpets were still left with stains. I’m extremely disappointed.
Very professional and explained the process to me. My carpet is cleaned, fresh and fluffy