Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85315 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 8, 2023 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Scheduling was quick and easy, appointments readily available and the carpets look amazing!

Report a concern   December 8, 2023 — Rated 7 out of 10 by P.M. Zerorez Phoenix
What could we do to improve?

Quote over phone was acceptable. However, Residential Environment and temporary fuel subcharges were added to total payment. I specifically asked representative if there were any other charges, he said no.

Cleaning job was ok.

Report a concern   December 8, 2023 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Timely, friendly service. Carpets are squeaky clean. Knowledgeable staff. Great job!

Paul in Phoenix location was great, even put up with my hyper dog. He went out of his way to het the job done quickly, professionally and with a great attitude!

Report a concern   December 8, 2023 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

I would like to say that my tech Joshua did an absolutely amazing job!!!

Report a concern   December 8, 2023 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

We are so happy that you sent Brian to do our carpet cleaning. He was prompt and more consciencious than any of the past technicians we've had from any companies. Spent 4 hours doing 8 rooms, etc. Our 20 year old carpeting looks brand new.

Report a concern   December 8, 2023 — Rated 10 out of 10 by Noah McClendon Zerorez Phoenix
What do you like about our products and services?

Very clean and always gives the best customer service!

Report a concern   December 8, 2023 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

24-year-old carpet looks like new!

Report a concern   December 8, 2023 — Rated 10 out of 10 by Don Stewart Zerorez Phoenix
What do you like about our products and services?

I had 3 rooms cleaned and some removal of pet urine removed from a carpet. Matthew arrived in a happy mood and got ready to work. We discussed what I wanted done and he started in, explaining what was to be done and about how long it would take. I checked in regularly and Matthew updated me on the progress. He finished and the carpets looked magnificent and all the pet stains were gone. A couple of days later, the carpets are dry and the carpets look great for my guests this season. Great work Zerorez!

Report a concern   December 8, 2023 — Rated 10 out of 10 by Kim Brown Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   December 7, 2023 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Tough adhesive stains removed. Carpet looks great!

Report a concern   December 7, 2023 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Very pleased with the carpet cleaning. Did a very good job.

Report a concern   December 7, 2023 — Rated 10 out of 10 by Madeline Rose Zerorez Phoenix
What do you like about our products and services?

Using healthier ways to clean our carpets is appreciated. We have older carpets that require planned cleaning periodically.

Joshua did an excellent job in an expedious manner.

Thank you for scheduling Joshua.

Mike and Madeline

Report a concern   December 7, 2023 — Rated 10 out of 10 by S.Y. Zerorez Phoenix
What do you like about our products and services?

Neat, efficient, friendly techs.

Report a concern   December 7, 2023 — Rated 10 out of 10 by A.Y. Zerorez Phoenix
What do you like about our products and services?

Very courteous and helpful tech.

Report a concern   December 7, 2023 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

You did a great job. I’m very pleased with your work. You were punctual and your technician was very professional and honest about possible issues. Which by the way didn’t occur. The carpets were stiff when they dried.

Report a concern   December 7, 2023 — Rated 10 out of 10 by B.Y. Zerorez Phoenix
What do you like about our products and services?

Everything!!!

Report a concern   December 7, 2023 — Rated 10 out of 10 by R.N. Zerorez Phoenix
What do you like about our products and services?

Great service from Carli

Report a concern   December 7, 2023 — Rated 2 out of 10 by T.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpets still have the minor spots that usually come out.

Report a concern   December 7, 2023 — Rated 10 out of 10 by Jessica Perry Zerorez Phoenix
What do you like about our products and services?

Easy to request an appointment. Courteous staff. Quick staff. Educational staff. I never leave without the tech giving me an entire understanding about how something works and that is fantastic.

Report a concern   December 7, 2023 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Great service! Carpets, rug and sofa look like new. Friendly and knowledgeable!

Report a concern   December 7, 2023 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Awesome service- friendly and professional!

Report a concern   December 7, 2023 — Rated 5 out of 10 by G.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I thought my technician was a great guy, so this is not about him. I think it comes down to price. The carpet looked good right after he did it and still wet, but the next day it just looked alright. There's a lot of hype about how great you guys are, but in the end I feel like I could have got the same results for half the price. Happiness is the difference between reality and expectations. I will say you are very prompt and professional! I appreciate that and that does have value.

Report a concern   December 7, 2023 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Shea did an excellent job on my carpets I have used Zerorez for awhile now love it. 🥰

Report a concern   December 7, 2023 — Rated 8 out of 10 by J.H. Zerorez Phoenix
What could we do to improve?

Brady, the tech was wonderful. He had to accomodate us.
The PROBLEM was that we were scheduled for 11-1 and he was scheduled for 9. My husband is an invalid and it takes some work to get him out of bed and moving.

Report a concern   December 7, 2023 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The technician explained the service very well. Was professional and did an awesome job.

They cleaned up the spots on the carpet that been there for awhile

Report a concern   December 7, 2023 — Rated 10 out of 10 by Michell Combs Zerorez Phoenix
What do you like about our products and services?

Our technician was wonderful. He did an excellent job. We prefer ZeroRez for our office floor cleaning over any other company.

Report a concern   December 7, 2023 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Non-chemical cleaning.

Report a concern   December 7, 2023 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Very pleasant competent polite & friendly worker. Excellent job done. Thank you.

Report a concern   December 6, 2023 — Rated 10 out of 10 by Dalia Baahi Nooman Katoola Zerorez Phoenix
What do you like about our products and services?

Service and staff both are professional, punctual and fast. Highly recommend to hire!

Report a concern   December 6, 2023 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

The cleaning of my carpets went very smoothly, and the technician was very good..

First time using Zerorez.. will call them again


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