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based on 84663 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service man did an excellent job. He listen to what areas needed cleaning and answered my questions regarding the stains. Great service, great job!
Great service
The technician was very professional and took his time to do a great job.
Just not that good , spots are still there . Showed up 2 hours earlier than my appointment. And he was only there 20 mins $226 bucks
Excellent workers. No chemicals and good results. Relatively quick drying time. You use your own water source. .
After I called to express my frustration with the tech who cleaned our carpets I have yet to hear back from a manager. I am extremely disappointed.
Great service and quality.
My carpets looks so much better!
Environmentally responsible.
The gentleman that cleaned our couch was absolutely outstanding! He was so polite and did a thorough job. Our couch looks as good as ever. Thank you so much.
Great job, arrived on time and very professional.
Ontime, friendly, detailed, thorough, ZERO REZIDUE,
Mary Ann did an excellent job cleaning our rugs and furniture. She was very thorough and they haven't looked better in a long time.
The service provider was polite and helpful. He did an excellent job with the carpet.
Ramon contacted me and arrived early. He did a great job and was quick too.
Timely, friendly, very kind people
Great work! Very thorough.
The faster drying time. The associate who clean our carpets did a great job.
Very good job on my furniture, rug and carpet. I have and I will continue recommend your company.
“They did a fantastic job. My carpets look great and Cody our tech, was fantastic!”
I love the positive attitude, professionalism, and attention to detail
Thank You again for the flawless service!
Our tech Saige was very pleasant and I thought a good job was done until the next day fully in the light. I'm not sure if our problem area was just too much for your technology, but the couch still looked stained in the problem area and still had an odor. For context, it was a stain from our dog licking herself - she's been having skin issues and the stain covered two large cushions. For $320 + $20 tip, I just figured it would look a little better. We ended up ordering a Bissell little green machine to go over it again and that got it out.
My apologies for not previously adding notes. I didn't think the review had been submitted, because I didn't want to hurt our techs score. We do not need anyone to come back out, but thank you.
We don’t think the person extracted the carpets,or rug after cleaning because even with fans going all night they were still wet this morning and we had to use heaters to dry them along with the fans still going. We never had to do that with zerorez before. We even gave the guy a tip for his being early and fast. Now I feel we were cheated and his work was only worth half of what we paid. Perhaps a 50% off for next year when we get all rooms cleaned or a 50% refund now. Sorry that this happened this time. Very disappointed.
Clean and no residual. Your staff are frysnd knowledgeable.
Not all stains/dirt were removed
I use your water for my daily/weekly/monthly or yearly chores. The water is alkaline and cleans beautifully.
Paul M did not disappoint! He was our technician for Zerorez and he did an excellent job cleaning our tile and grout. I was skeptical at first since our grout was very dirty and dark but he demonstrated on a small area in the kitchen which proved to me he could make a big difference. Thank you Zerorez and Paul M
Brandon, the tech that cleaned our carpet, was very polite and informative. He was also very efficient. We like the fact ZeroRez uses hot steam and nothing else. A car p et store recimmended ZeroRez for that reason. Dried fast, carpet so much better looking.
The stains were removed and the carpet looks great. Treyvon did a great job.
The technician was very neat with his work and did a good job on our couch. There were a few spots I had to touch up, but it is all good now. I was happy that they were able to schedule me for the next day after calling in for services.
Simple cleaning formula that works without funky chemicals. The process is straightforward and effective. Been using Zerorez since they opened for business. Wouldn’t use anyone else.