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based on 84381 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You did a very good job on both the carpet and the stairs. Thank you so very much.
Bronson was great and did a super job on the carpet. he was careful and courteous. Maria was right!
The technicians were very prompt, professional and efficient. The carpet looks fantastic and it dried very quickly. I will definetely use Zerorez again.
Name removed
Zerorez cleaned the carpet but I could see traffic patterns in three different places. They called to see if I was satisfied; would I like a "redo". They came again and recleaned those areas. The carpet looks great. I definitely will call them again for the next cleaning. No soap is a good thing!!
Carpeting is very clean with no remaining residue. Colors in area rug are bright again.
The best carpet cleaning I've ever had, bar none.
No crunchy carpets, no chemicals, short dry time, friendly tech. It was a tad expensive but worth it.
This is my first experience with your company. I am moving into a new place and though the carpets didn't appear to be very soiled I wanted them freshened before moving in my things. You are highly recommended by the fellows on KNIX so I thought I'd give you a try. I haven't "lived" with the carpets yet, so it is difficult to make a judgement but they appear to be fine.
Your technician was on time (which I appreciate, as so many service people are not) he was personable, left my home with no mess, was knowlegeable, answering all my questions. Plus he made a good sized sale too. I now am the owner of cleaning supplies for my tile too. Better give him a raise.
I was very satisfied with the cleanliness of the carpeting.
The carpets looked beautiful for the first couple of days and they still look very nice, however stains are starting to resurface. For the amount of money I thought it would last longer. The men that came and cleaned my caspet were very professional.
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carpet really clean
Not made clear that stains would not be taken out even for extra charge. I had to go back and attempt to remove some spill stains myself.
Friendly, efficient service and exceptionally good job removing stains. Also appreciated the e-mail confirmation of appointment and the advance telephone call from technician. Last, but not least, loved the soft clean carpet after the work was done!
Carpet dried completely within 4-8 hours as promised; no evidence of two extra dirty spots remain (I'm impressed); technician was very pleasant and knowledgeable, he did a very good job; appointment time was right on too. Will definitely use again.
No chemicals - great service
The technician who came out tried to up sell me by $200 and he also acted as though I didn't have a choice about the carpet protectant he applied to the carpet. He also told me he got a green stain out of my carpet and when he left I went upstairs and looked at it and it was still there. By all the zeroeez fans, I suspected beautiful looking carpets and to me, I think they cleaned it just as good as another company could have done. I felt as though $450 was WAY WAYYYY to expensive to pay for the resolute I got.. Not satisfied......and I will NOT be paying that again!
I feel like my couch was very clean!
Besides from the carpets looking terrific after they were cleaned, I loved the professionalism in their customer service and calling me 20-30 minutes prior to arrival.
i like the way my carpets not only looked clean but they looked new again!
Carpet looks great after cleaning!
No soap residue, a pleasant smell during and after treatment, and quick drying.
My workers did a good job and were very polite and knowledgable.
Amazing cleaning. My carapet looks brand new and I never thought that was possible!
I didn't feel that all areas of the carpet was cleaned. Another companies I have sed went out of their way to clean around and under furniture and zerorez dd not.
Cleaning excellent - all spots removed.
Jonathon did a wonderful job. He is very professional and very thorough. The carpet looks great. I will be calling you again!!
I LOVE that the products don't have soap in them. We had to take pictures to show the difference on my cream sofa that my little white Westie uses as her bed. Unbelievable!
I LOVED my service person, Casey Jones. Sorry, but I only want him from now on!
I appreciated the professionalism of every employee contact I had . So good to have you as a resource.
I was very pleased to be able to receive service on the day I called. I also liked the later in the day availability (4 pm to 6 pm) and the 2 hour window I was given. I did receive a call from the Technician (Chad) informing me he was on his way. He arrived in a timely manner and was polite and professional. Chad was knowledgeable and took the time to answer my questions.
Our grout and tiles look great, as does the carpet on our stairs. Cody was professional and we are very happy with his work.
Very pleased with the quality of the work. Arrived on time and did a great job!
I love that you do not use any chemicals in your cleaning, and there is no chemical smell.