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based on 87396 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our service man was great, very professional and respectful; however, the carpet has stretched in two areas resulting in about 4 - four foot ripples total and loose carpet in these areas. I believe too much suction was applied to these areas. Two of the ripples are in high traffic areas and two were not. Now we are paying additional cost to have the carpet stretched. I have had my carpets cleaned by other systems and this has never occurred. I called Zerorez and they said it's not their fault and even indicated that it was possibly the problem of when the carpet was first installed. Really!!! And this has never occurred with any other previous cleanings.
seems to have worked well
Dries quickly. My kids love the blue booties. Quality for an awesome price.
Your products are clean and non toxic.
Excellent customer service!!
Jeremy was the young man that did the cleaning and he was great. very efficient. friendly. very satisfied with the results
better edge cleaning. Thank-you, for coming back and taking care of the missed spot!
Great
Does a great long-lasting cleaning job. Technician was aware of how I wanted the job done and very capable to accomplish it. I had requested a special attempt to get the drying done quickly, and he brought in a large fan and had it running the entire time. After he left I continued to use ours, and the carpet dried faster than ever which made it available to walk on much sooner.
They were very polite and careful about the walls. I had spilled some wine in one of the rooms and originally, when they cleaned it, it appeared to come up. But after walking on it for a few days the stain came back. They sent out another guy to take a look at it. The problem was that I tried to get it up myself with soap. Unless the soap was sucked out, it would continue to stain. The guy knew exactly what to do and it all came up and it has not come back! Thank you very much!
Quality of the result speeks for itself.
Very clean and quick
They product works
thank you for coming back and re-cleaning that stain. i didn't totally come out but it looks A LOT better!
Friendly employee, courteous and helpful
The carpet looked good after cleaning; I know you don't move furniture, but a helping hand once or twice is always good for future business.
Thorough job of cleaning house carpeting, working hard to identify and remove stains.
Very professional staff and he did a great job!
Great job on my aging carpet. The technician was very friendly, polite and knowledgeable.
Agent was on time, courteous, and friendly. Carpets look/smell/feel very nice.
They work well on the carpet.
Johnathan shields was awesome ! Thank you for sending us a professional
Like how clean the carpet gets. Carpet has no crusty feel.
The friendliness, polite, the office doesn't feel humid like the other companies make the carpets out to be.
Carpet is cleaner however the dirtier higher traffic areas are still dirty. Should have been pre treated. Carpet is not soft....it is stiff. Tech was very professional and polite. Very good at being careful around furniture and doorways. He did a good job. Could have spent a little more time on dirtier areas.
They worked! My floors look like new.
I will never use another carpet cleaning service but Zerorez. They are outstanding. I love the result.
The Zerorez "no chemical/soap" carpet cleaning did the best job ever! Our Zerorez Technician Jeremy Kies is a great representative for your Company, very professional and does great work.
Brian Hamilton represented your company very well! He has a nice smile; his clothes (Zerorez) looked neat and clean & he looked the same way; very mannerly; explained the processes, etc.; knew the answers to our questions; and, we felt that Brian and the gentleman training with him, Sean, took the time needed to really do a thorough cleaning job. It had been two years since our last cleaning; the carpets are 12 years old; we have taken good care of them; and, honestly, they looked better and brighter after this Zerorez service. Indeed, we will request Brian when we have Zerorez for our next carpet cleaning for certain. Appreciated the upfront call from Jessica, too. GREAT JOB & VERY PLEASED!
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